Medicaid covers both emergency and non-emergency transportation to and from a medical service with limitations.
|Program/Service description||Emergency ambulance transportation (air and ground) is covered when medically necessary.|
|Who is eligible||All fully eligible Medicaid and CHIP clients.|
|Where it is available||Statewide|
|Who to contact||Clients needing emergency transportation should call 911.|
|Program/Service description||Non-Emergency Transportation (NET) is provided to and from a covered service. DMMA contracts for NET services with a transportation broker, LogistiCare, Inc.|
|Who is eligible||All fully eligible Medicaid clients. NET services are not a benefit in the Delaware Healthy Children Program.|
|Where it is available||Statewide.
Transportation arrangements should be made no less than three days in advance of a scheduled appointment. LogistiCare will verify that the recipient is Delaware Medicaid eligible and that transportation is required to a covered service. Once both criteria are confirmed, LogistiCare will arrange for appropriate transportation to the covered medical service by one of their contracted transportation providers.
|Who to contact||Eligible Delaware Medicaid clients in need of non-emergency transportation should contact LogistiCare at 1-866-412-3778.|