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The Division of Medicaid & Medical Assistance (DMMA) is comprised of three organizational sections: Planning and Development, Support Services, and Service Delivery.
This section is responsible for creating and managing the portfolio of DMMA programs with the goal of maximizing benefits to clients while assuring efficient, effective use of taxpayer resources.
The Planning and Development Section is comprised of the following units:
This section is led by the DMMA Chief Financial Officer. The purpose of the Support Service Section is to help DMMA execute its core process at an optimal level by providing training, technology, financial resources, facilities and information. The Support Services Section is comprised of the following units:
The Service Delivery Section has offices throughout the state that determine eligibility for all DMMA programs with the exception of the Delaware Prescription Assistance Program. DMMA has a contractor, Electronic Data Systems (EDS) that determines eligibility for the Delaware Prescription Assistance Program.
This section also contains the DMMA Customer Relations unit, which is responsible for handling customer inquiries and complaints.