Welcome to the Office of Health Facilities Licensing and Certification (OHFLC). Our mission is to improve the quality of healthcare through regulatory oversight of acute care and outpatient healthcare facilities and agencies throughout Delaware.
What's New?The CARE Act
The CARE Act was signed into law on August 3, 2016, and became effective January 1, 2017.
The CARE Act requires hospitals to:
If you have a complaint related to the CARE Act call 302-283-7220.
The Department of Health and Social Services would like to thank all of the hospitals that have expeditiously developed and implemented policies and procedures to comply with the requirements set forth in the CARE Act.
OHFLC Program Areas
State Licensed Agencies/Facilities
Additionally, Federal certification, by the Centers for Medicare and Medicaid Services, requires that our office provide regulatory oversight of service providers in:
Every health care agency or facility in Delaware is responsible for providing quality care in a safe setting. Before filing a complaint with the Office of Health Facilities Licensing and Certification (OHFLC), you should understand that the first course of action is to discuss your concerns or issues with the agency/facility administration. If the agency/facility is unable to resolve the matter, then you should feel free to contact the OHFLC for further assistance.
Office of Health Facilities Licensing and Certification
The toll-free number is accessible 24 hours a day, 7 days a week. During off-hours and non-business days, callers should leave a message on the answering machine; messages are retrieved the next business day.
When leaving a message, the caller should speak clearly and include the following information:
Delaware Health Care Commission
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