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The Delaware Long-Term Care Ombudsman Program provides services for residents who reside in long-term care settings as well as those who live in other settings (such as their homes) and receive home and community-based services with access to advocacy, complaint investigation and resolution, facility monitoring visits, and witnessing of advance health care directives.
Under the federal Older Americans Act (OAA) every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. Each state has an Office of the State Long-Term Care Ombudsman (Office), headed by a full-time State Long-Term Care Ombudsman (Ombudsman) who directs the program statewide. Across the nation, staff and thousands of volunteers are designated by State Ombudsmen as representatives to directly serve residents.
Ombudsman is a Swedish word that means advocate or representative of the people. In the Delaware Long-Term Care Ombudsman Program, Ombudsman representatives empower and support residents by:
The Delaware Long-Term Care Ombudsman Program is funded by the federal and state government. There is no cost to residents or families for Ombudsman services. All complaints are confidential.