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Office of the Secretary - Administration

Sections & Programs

  Rate Methodology Information - Information about the different rate setting methodologies used by the DHSS Divisions

  Audit & Recovery Management Services (ARMS) - ARMS conducts audits and investigations and also maintains account receivables where public welfare benefits were overpaid to clients by fraud or error.

  Budget & Program Analysis/Revenue Management Services (BPA/RMS) - BPA/RMS manages DHSS's budget requests, prepares expenditure reports, and provides technical assistance.

   Focus Contract Management & Procurement (CM& P) - CM& perations Unit (FO) - FO manages security, housekeeping, maintenance, and administration of all DHSS facilities. They also monitor all Capital Improvement Projects.

  Focus Fiscal Management (FM) - FM processes accounts payable, payroll, grants, cash management, cost allocution, payroll, Controller's Office financial documents, and other services.

  Human Resources Management (HRM) - HRM provides a number of programs including eSTAR, HR training, HR administration, applicant services and Labor Relations/EEO.

  Information Resources Management (IRM) - IRM is in charge of the Help Desk, application, network, and telephone support. They also provide IT training, management, and purchasing.

  Focus Labor Relations - LR provides guidance and advice to supervisors on conduct-related issues and labor issues, and also interprets the Merit Rules and federal labor laws.

  Planning Unit - The Planning Unit Provides planning assistance, carries out special in-depth research and analysis and manages projects in the following cross-cutting areas: strategic planning initiatives, policy and procedure documentation and development, program evaluation, protection of human subjects in research, DHSS Library services, Delaware Telehealth Coalition and DHSS Trauma Informed initiatives.

  Quality Control Unit (QC) - Reviews a statistical sample of various public assistance program cases to determine the accuracy of benefits received based on policy and procedure of each program reviewed. Quality Control sends information to the Division of Social Services and the Division of Medicaid and Medical Assistance to use for corrective action to improve customer service to Delaware residents.