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Medical Transportation

Medicaid covers both emergency and non-emergency transportation to and from a medical service with limitations.

Emergency Transportation
Program/Service description Emergency ambulance transportation (air and ground) is covered when medically necessary.
Who is eligible All fully eligible Medicaid and CHIP clients.
Where it is available Statewide
Who to contact Clients needing emergency transportation should call 911.



Non-Emergency Transportation
Program/Service description Non-Emergency Transportation (NET) is provided to and from a covered service. DMMA contracts for NET services with a transportation broker, LogistiCare, Inc.
Who is eligible All fully eligible Medicaid clients. NET services are not a benefit in the Delaware Healthy Children Program.
Where it is available Statewide.

Transportation arrangements should be made no less than three days in advance of a scheduled appointment. LogistiCare will verify that the recipient is Delaware Medicaid eligible and that transportation is required to a covered service. Once both criteria are confirmed, LogistiCare will arrange for appropriate transportation to the covered medical service by one of their contracted transportation providers.
Who to contact Eligible Delaware Medicaid clients in need of non-emergency transportation should contact LogistiCare at 1-866-412-3778.