Secretary Walker's Joint Finance Committee Remarks

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Investigative Section

The purpose of the Investigative Section is to ensure that individuals receiving services in long term care facilities are safe, secure, and free from abuse, neglect, mistreatment, and financial exploitation. The Investigative Section is responsible for:

  • Operating the Complaint and Incident Referral Center (IRC), which receives complaints/incidents regarding long term care facilities and assigns them for follow-up
  • Investigating complaints of alleged abuse, neglect, mistreatment, and financial exploitation
  • Ensuring compliance with the criminal background check and mandatory drug testing laws and
  • Maintaining and administering the Adult Abuse Registry.

Through its Incident and Complaint Referral Center (IRC), the Division of Long Term Care Residents Protection receives information regarding incidents and complaints pertaining to possible abuse, neglect, mistreatment, and/or financial exploitation of residents in long term care facilities.  The Division maintains the information in a computerized central database.  Investigative staff members of the Division analyze each report and determine what follow-up action is appropriate.

To report an incident or complaint of alleged abuse, neglect, mistreatment, and/or financial exploitation of a resident in a long term care facility, please contact the Complaint & Incident Reporting 24-hour, toll-free numbers.



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