Office of Quality Management
The mission of the Office of Quality Management (OQM) is to promote a safe and enriched life for every person who receives services from the Division. OQM staff make every effort to involve the person receiving services and his/her family, be comprehensive, responsible and timely in their duties, maintain integrity and objectivity in the performance of their duties, and recognize and reward services that contribute to enhancing quality of life and/or systems improvement. Staff of OQM perform the following duties:
- Evaluate Provider compliance with applicable laws, regulations and policies
- Complete Annual Licensing Surveys of each Neighborhood Home in the State.
- Collect, analyze and disseminate information to help ensure that people are safe, have the best possible health and are treated with respect
- Respect the preferences and priorities of persons receiving services in evaluating quality service delivery
- Maintain information to serve the Division as a resource for best practices in the field of Developmental Disabilities
- Promote continuous improvement in supports for people receiving services
