Frequently Asked Questions
- DCSS provides the following services
- What are DCSS's office hours?
All three offices (NCC, KC & SC) are open Monday through Friday from 8:00 AM to 4:30 PM. Stop by to
talk with us; we're here to help you. Note: We discontinued our extended hours, statewide, effective
- What methods of payment can I use when I apply for child support services?
Check -or- Money Order are the only acceptable methods of payment for applications.
- How is my child support calculated?
Family Court will establish a child support order that sets a monthly amount of money to be
paid by a non-custodial parent (NCP) to a custodial parent (CP) for the support of their child(ren). Family
Court determines the amount of support by using the Delaware
Child Support Formula Calculation. A
medical support order may also be established on behalf of the child.
- How do I enroll in either Direct Deposit -or- the First State Family Card
(Stored Value Card) ?
You can obtain an Enrollment Form online,
or contact the
Customer Service Unit to request an Enrollment Form to be mailed out to you, or stop by one of our
three offices to pick one up. Then, mail your completed application, along with a voided check or
checking/savings account information to: DCSS, PO Box 12327, Wilmington, DE 19850. All banking information
is confidential. One you are enrolled, DCSS will send a credit to your account and your funds will be
quickly and conveniently deposited - electronically.
- How do I change my address?
For confidentiality and security reasons your address can be changed only upon written request. You can
visit your nearest child support office and complete a change
of address form, or write to the division and include your full name, your date of birth, social security
number, previous address and current address, and signature. A copy of official photo identification
must accompany your written request. Note: You are also required to report your address change to
- How do I change my name?
For confidentiality and security reasons your name can be changed only upon written request. You can visit
your nearest child support office and complete a change of name
form, or write to the division. When writing, please include your full former name, full current name,
your date of birth, social security number, current address, and signature. A copy of verification of
the legal name change (i.e. marriage/civil marriage/union certificate/divorce decree, court order, copy
driver's license) must be submitted with the written request.
- What address do I mail my child support payment to?
support payments must be mailed to the appropriate PO Box listed below. Check -or- Money Order are the
only acceptable methods of payment.
- Employers and Other State's IV-D Agencies Payments: DCSS, P.O. Box 12287, Wilmington, DE 19850
- Non-Custodial Parent/Obligor Payments: DCSS, P.O. Box 12831, Wilmington, DE 19850
- Other Special Payments: DCSS, P.O. Box 12811, Wilmington, DE 19850
- Can I contact DCSS through email or the website?
No. For confidentiality purposes, we cannot provide case-specific information via email or non-secure
websites. Please contact the Automated Assistance Line for case-specific information
24 hours a day 7 days a week, or the
Delaware Helpline for further assistance.
Thursday June 02 2016