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DCSE Contact Information


CUSTOMER SERVICE:

Automated Assistance Lines (AAL) are available toll-free 24 hours a day, 7 days a week, while Child Support Specialists are available Monday-Friday from 8:00 a.m. - 4:00 p.m.

  • NCC: (302) 577-7171
  • KC: (302) 739-8299
  • SC: (302) 856-5386

NEW 2-1-1 and DELAWARE HELPLINE

A NEW 2-1-1 telephone number, is now available 8:00am to 8:00pm, Monday through Friday, and connects Delawareans with Health and Human Service Providers who can assist with issues such as affordable housing, after-school programs, care for senior citizens, child care, financial assistance, food banks, health resources, job training programs, legal assistance, mental health resources, rent assistance, and much more. The Delaware Helpline is also available at 1-800-464-HELP(4357).

FAX NUMBERS:


  • Change of Address Form: (302) 395-6732
  • Community Relations Officer: (302) 395-6735
  • Customer Service Unit: (302) 395-6733
  • License Suspension Unit: (302) 395-6734
  • New Hire Specifications: (302) 395-6729
  • NCC Main: (302) 395-6734
  • KC Main: (302) 739-3606
  • SC Main: (302) 856-5573

MAILING ADDRESSES:


  • Administrative Hearing Section
    P.O. Box 11564
    Wilmington, DE 19850
  • Change of Address Form
    P.O. Box 15012
    Wilmington, DE 19850
  • Change of Name Form
    P.O. Box 15012
    Wilmington, DE 19850
  • Community Relations Officer
    P.O.Box 11223
    Wilmington, DE 19850
  • General Correspondence
    P.O. Box 15012
    Wilmington, DE 19850
  • New Hire Unit
    P.O. Box 12701
    Wilmington, DE 19850
    E-mail: NewHires@state.de.us
  • Office of the Director
    P.O. Box 11223
    Wilmington, DE 19850

OFFICE LOCATIONS:

All three office addresses, NCC, KC and SC, are listed below - along with hyperlinks to provide you with directions. Our offices are open Monday through Friday from 8:00 AM to 4:30 PM; stop by to talk with us - we're here to help you. Note: DCSE's extended hours were DISCONTINUED statewide effective 10/2009.

New Castle County Kent County Sussex County
Churchman's Corporate Center
84A Christiana Road
New Castle, DE 19720
Carroll's Plaza
1114 S. DuPont Hwy.
Suite # 101
Dover, DE 19901
9 Academy Street
Georgetown, DE 19947

PAYMENT ADDRESSES:

Regularly scheduled child support payments must be made by check or money order only. Effective February 17, 2009 child support payments will not be accepted in the Dover and Georgetown offices. All child support payments must be mailed to the appropriate PO Box listed below.
  • Child Support Payments - from Employers and Other State's IV-D Agencies:
    P.O. Box 12287 Wilmington, DE 19850
  • Child Support Payments - from Non-Custodial Parent/Obligor:
    P.O. Box 12831 Wilmington, DE 19850
  • Other Special Payments:
    P.O. Box 12811 Wilmington, DE 19850

WEBSITE / E-MAIL

In order to protect the confidentiality of the parties listed on a case, the Division of Child Support Enforcement (DCSE) does not conduct agency business via email. Specific information regarding your case can be obtained by contacting DCSE's Customer Service Unit at (302) 577-7171 in New Castle County, (302) 739-8299 in Kent County, and (302) 856-5386 in Sussex County.

Last Updated: Friday June 13 2014
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