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The Delaware Division of Public Health (DPH) is issuing this health advisory to ensure providers are aware of the availability of COVID-19 test results via the Delaware Health Information Network (DHIN) by health care personnel and in some cases, patients. In addition, DPH is providing important reminders on reporting requirements for, and by, health care personnel.
As Delaware’s statewide health information exchange, DHIN provides a secure Community Health Record (CHR) through which physicians’ offices, hospitals, labs, and imaging facilities share clinical information safely and effectively. To improve interoperability among all health care providers in the state of Delaware during the COVID-19 pandemic and to enhance access to test results, DHIN is now able to interface with the Delaware Electronic Reporting and Surveillance System (DERSS) so that laboratory-processed COVID-19 test results will be available to health care personnel through CHRs, with plans to make other COVID-19 test results (e.g., point-of-care and rapid test results) available through CHRs in the near future.
Health care personnel should follow the standard procedure with DHIN when they discover that results are not available in the CHRs by contacting the DHIN Service Desk either through the direct line (302-480-1770) or email (email@example.com). A Service Desk representative will open a ticket and research the issue. The provider would need to include in the request the patient’s name, date of birth, and the facility/source that would have processed the result. DPH may not know the source labs that do not send results to DPH, so reporting these issues will allow DHIN to track requests and respond back directly to the user.
Through Health Check Connect, powered by DHIN, patients 18 years and older can safely and securely view certain test results and clinical records, read submitted doctors’ notes, and add prescription information and data from health tracking devices. After enrollment, patients will also automatically be registered with DHIN’s mobile messaging service that notifies when test results are available for viewing. Patients can register at https://mydhinphr.com
Call DHIN’s Service Desk at 302-480-1770 or email firstname.lastname@example.org for further assistance. Staff from an ordering provider’s office that is not able to obtain results after first looking in DHIN and then contacting the service desk, may contact the DPH COVID-19 call center at 1-866-408-1899 or email DPHCall@delaware.gov. Patients should be encouraged to register with DHIN to obtain test results or contact their provider’s office for that information first. If unsuccessful at obtaining results from DHIN or their provider, they may contact the DPH COVID-19 call center at 1-866-408-1899 or email DPHCall@delaware.gov.
Review the below important updates on reporting requirements for providers:
Report to DPH Office of Infectious Disease Epidemiology 1-888-295-5156 or email@example.com
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If you are not a member and would like to subscribe, please register at https://healthalertde.org