Information Resources Management (IRM)
General Description of Functions/Services
- Help Desk
Provide first and second level software and hardware support for all Divisions of DHSS. Provide prompt, immediate response to
network/telephone emergencies and provide status of issues affecting Department-wide service. Information Security Officers provide
necessary assistance, documentation and authorization for DHSS users to allow access to the various departmental and State-wide
applications as well access to the State data network.
- Application Support
Provide automated mainframe and client/server applications support functions for DHSS, including analysis, design, development, testing
and implementation of new applications and modifications to existing applications. Directly manage Divisional state applications
developers along with vendors and contractors providing applications support. Perform technical reviews of RFP's, contracts and IT
purchasing for quality assurance purposes. Facilitate Joint Application Design (JAD) sessions with client Divisions. Liaison with
Department of Technology and Information (DTI) staff for IT technical support and data center operations services.
- Network Support
Formulate, recommend, and implement IT strategies critical to the Department's eleven Divisions. Maintain an active program of
promoting IT uses, based on a high level of knowledge of both IT developments and the business operations of DHSS, so as to maximize
the degree to which the Department realizes the benefits of IT applications. Also responsible for developing and documenting standards,
procedures, policies and contractual provisions for the acquisition and management of DHSS statewide information resources and for the
publication of the Department's annual IT plan. Participate in the planning phases of all Departmental IT projects such as MMIS,
EDW/DSS, and HIPAA.
- Telephone Support
Provide solutions for telephone system upgrades, modifications and improvement of services. Provide timely repairs for telephone
systems throughout DHSS. Provide support for cellular service, paging service and assistance with fax services. Facilitate repairs to
all voice and data circuits for DHSS.
- Information Technology Planning and Management
Formulates, recommends, and implements IT strategies critical to the Delaware Health and Social Services' eleven Divisions. The
unit maintains an active program of promoting IT uses, based on a high level of knowledge of both IT developments and the business
operations of DHSS, so as to maximize the degree to which the Department realizes the benefits of IT applications. IT Planning is also
responsible for developing and documenting standards, procedures, policies and contractual provisions for the acquisition and
management of DHSS statewide information resources.
- Information Technology Purchasing
Review all Information Technology purchases in the Department. Promote standardization of hardware and software, provide guidelines and
ensure the use of vendors on state contract. Track the purchases of new Personal Computers and of required PC software to ensure proper
licensing for DHSS computers.