2010-2011 Guide to Services for Older Delawareans and Persons with Disabilities A Publication of Delaware's Aging and Disability Resource Center Delaware Health and Social Services Division of Services for Aging and Adults with Physical Disabilities www.dhss.gov/dsaapd 2010-2011 Guide to Services for Older Delawareans and Persons with Disabilities Additions and Corrections (as of 7/12/2011) p. 22, ARC/DE Dover office (302) 736-6140 p. 28, Add: Point of Hope Inc., 20 Peddler’s Village, Newark, DE 19702, (302) 731-7676 p. 34, Ingleside Assisted Living, 1605 N. Broom St. Wilmington, DE 19806, (302) 575-0250, ext. 2212 or (302)984-0950, ext. 7 p. 41, Alexis Morris-Lemar is the coordinator of the Newark Senior Center Resource Center at alemar@newarkseniorcenter.com ; Pat Anderson Rice is the coordinator of the Wilmington Senior Center Resource Center at pla_andersonrice@wilmingtonseniorcenter.org . p. 43, Kathleen Woolman is the coordinator at the CHEER sites at Georgetown, Pelican Cove and Coastal Leisure at kwoolman@cheerde.com . p. 48, Ingleside Senior Services, 1005 N. Franklin St. Wilmington, DE 19806, (302) 575-0283, ext. 2260 p. 59, Supporting KIDDS, 1213 Old Lancaster Pike, Hockessin, DE 19707, (302) 235-5544 p. 64, The Academy of Lifelong Learning has opened a satellite site at the Modern Maturity Center, Dover, DE at (302) 734-1200. p. 110, Ingleside Home Health Care, 1005 N. Franklin St. Wilmington, DE 19806, (302) 575-0250, ext.2215 p. 110, Life Force Caregivers Inc., 1203 Drummond Plaza Office Park, Newark, DE 19711, (302) 737-4400 p. 111, Add: ResCare Home Care Delaware, 908B New Churchman’s Road, New Castle, DE 19720 at (302)323-1486 and 1006 W. State College Road, Dover, DE 19904 at (302) 674-1982. p. 114, Bayhealth Home Health Care, Milford phone number is (302) 424-5590 p. 134, Ingleside Retirement Apartments, 1005 N. Franklin St. Wilmington, DE 19806, (302) 575-0250, ext. 2212 p. 143, Ingleside Homes is not a member of the DE Aging Network p. 145, Ingleside Senior Services, 1005 N. Franklin St. Wilmington, DE 19806, (302) 575-0283, ext. 2260 p. 169, Add: Chronic Renal Disease Program, 11-13 N. Church Ave., Milford, DE 19963, 800-464-4357 or (302) 424-2943. p. 169, Add: Delaware Parkinson’s Support Groups, (302) 737-2336 (Newark area), (302) 644-3465 (Sussex County), (610) 497-3891 (North Wilmington area). Delmarva Parkinson’s Alliance, (302) 239-1190 or www.delmarvaparkinsonsalliance.com. p. 177, Nemours Health Clinic is now Nemours SeniorCare. The two locations are Wilmington at (302)651-4405 at 1801 Rockland Road and Milford at (302)424-5420 at 915 N. DuPont Blvd. Dentures, eyeglasses and hearing aids are offered to qualified seniors. p. 184, Add: Dover Behavioral Health System, 725 Horsepond Road, Dover, DE 19901 p. 217, Add: Downs Cultural Center, 1005 N. Franklin St. Wilmington, DE 19806, (302)575-0250, ext. 2244, www.inglesidehomes.org p. 234 St. Peter’s Adult Center has closed. p. 238 Social Security offices: (new addresses) 920 W. Basin Rd. Suite 200, New Castle, DE 19720 500 W. Loockerman St., Suite 100, Dover, DE 19904 20105 Office Circle, Georgetown, DE 19947 Table of Contents Accessibility ............................................................................................12 Adult Day Care.......................................................................................17 Adult Protective Services .......................................................................20 Advocacy .................................................................................................21 Alcohol/Substance Abuse Services ........................................................29 Alzheimer’s Disease ................................................................................32 Assisted Living Facilities ........................................................................33 Caregiving Resources .............................................................................39 Case Management/Assessment of Needs ..............................................45 Companion Programs ...........................................................................49 Consumer Information .........................................................................52 Counseling/Mental Health ....................................................................57 Crime Prevention and Victims Assistance ............................................60 Education ...............................................................................................64 Emergency Preparedness .......................................................................68 Employment ...........................................................................................73 Financial Assistance/Consumer Counseling.........................................78 Food Programs .......................................................................................85 Government Programs ..........................................................................91 Home Health Care/Personal Assistance/Homemaker/Hospice ...........99 Housing ................................................................................................118 Information and Assistance .................................................................140 1 Table of Contents continued Table of Contents continued Interpreters for the Deaf ......................................................................149 Joining Generations .............................................................................151 Legal Services .......................................................................................160 Long Term Care Ombudsman Program .............................................163 Medical/Health Care............................................................................169 Medicare and Medicaid/Health Insurance Counseling .....................187 Mental Health/Counseling ..................................................................192 Nursing Homes/Continuing Care Retirement Communities ...........194 Organizations .......................................................................................208 Pre-Admission Screening Program .....................................................215 Recreational/Social Activities ..............................................................216 Resources ..............................................................................................220 Respite Care..........................................................................................231 Senior Centers ......................................................................................233 Social Security and Supplemental Security Income (SSI) .................238 Support Groups....................................................................................239 Technology/Assistive Devices ..............................................................241 Transportation .....................................................................................244 Volunteerism ........................................................................................249 Web Sites ...............................................................................................256 Guide to Obtaining Assistive Technology Devices and Services .......259 Index .....................................................................................................275 Index of Advertisers .............................................................................296 2 DELAWARE HEALTH AND SOCIAL SERVICES DIVISION OF SERVICES FOR AGING AND ADULTS WITH PHYSICAL DISABILITIES CONTACT INFORMATION Phone: 1-800-223-9074 E-mail: DSAAPDinfo@state.de.us Web: www.dhss.delaware.gov/dsaapd TDD: (302) 391-3505 or (302) 422-1415 OFFICE LOCATIONS New Castle (Administrative Office) Herman M. Holloway, Sr. Campus Main Administration Building, First Floor Annex 1901 N. DuPont Highway New Castle, DE 19720 (302) 255-9390 Newark Milford University Plaza Milford State Service Center 256 Chapman Road 18 N. Walnut St., First Floor Oxford Building, Suite 200 Milford, DE 19963 Newark, DE 19702 (302) 424-7310 (302) 391-3500 3 4 Dear Fellow Delawarean, I am very pleased to introduce the 2010-2011 Guide to Services for Older Delawareans and Persons with Disabilities. This guide combines two of the State’s most useful publications: the Guide to Services for Older Delawareans and the Guide to Services for Persons with Disabilities in Delaware. Now, for the first time, Delaware has a comprehensive guide which includes information about the many services available here for older persons and persons with disabilities. Whether you need help for yourself, a loved one, a neighbor, or a client, the Guide to Services for Older Delawareans and Persons with Disabilities puts information at your fi ngertips. In Delaware, we are committed to making state government responsive to the needs of our citizens. That is why I am especially pleased to announce that in fall 2010, Delawareans will have a new resource to make access to information and supports for older persons and persons with disabilities even easier: a statewide Aging and Disability Resource Center (ADRC). The Delaware ADRC, funded by the federal Administration on Aging, will be operated by the Division of Services for Aging and Adults with Physical Disabilities (DSAAPD), in coordination with partner organizations. It will provide a central point to get information and help in finding the services that you need. The ADRC will feature a web site with a searchable database and a call center where trained staff will be available to respond to requests for information and assistance. I am sure that you will find the new Guide to Services for Older Delawareans and Persons with Disabilities and the upcoming Delaware ADRC to be valuable resources. We are very grateful to our many partners in the public and private sectors for helping to make them available to you. Sincerely, Jack Markell Governor Sincerely, Jack Markell Governor State of Delaware Office of the Governor 5 6 Dear Delaware Resident, We think that you will find this new, comprehensive Guide to Services for Older Delawareans and Persons with Disabilities to be a very helpful tool for locating information about programs and supports in our State. As you look through the guide you will see that we are fortunate to have in Delaware so many individuals and organizations committed to improving the quality of life of older persons and persons with disabilities. The Division of Services for Aging and Adults with Physical Disabilities (DSAAPD) is pleased to have the opportunity to work in partnership with many of these service providers. The small size of our state allows us to coordinate efforts to provide a network of services to meet the needs of the people of Delaware. For more information about DSAAPD and about a wide range of topics related to aging and disabilities, we invite you to visit our web site at www. dhss.delaware.gov/dsaapd. All of DSAAPD’s publications, including this guide, can be downloaded from the site. We hope that you find the new Guide to Services for Older Delawareans and Persons with Disabilities to be useful. If you have suggestions for future editions, please let us know using the contact form at the back of the guide. Thank you very much! Sincerely, Division of Services for Aging and Adults with Physical Disabilities Staff 7 8 A summary of the services provided by the Division of Services for Aging and Adults with Physical Disabilities (DSAAPD) and funded by the Division through the Older Americans Act, the Social Services Block Grant, the Medicaid Waivers for Elderly and Disabled, Acquired Brain Injury and Assisted Living and appropriations by the State of Delaware. Money Management–to promote and prolong independent living for persons who are at risk of losing their independence due to inability to manage their financial affairs. Emergency Response System–a device that allows a person to get immediate help in the event of an emergency. Home Delivered Meals–delivers nutritionally balanced hot meals during the day to homebound persons and cold, bagged meals for breakfast or dinner. Home Modifications–changes to a home to allow a person to move around more freely- wheelchair ramp, grab bars, wider doorways, etc. Housekeeping–an in-home service providing light cleaning to allow persons with disabilities and older persons who cannot do these tasks to remain in their homes. Information and Assistance–contact DSAAPD for information about the many services, programs, activities, events and other community resources related to aging and disabilities in Delaware. Joining Generations–a support/education group program for grandparents and relatives raising others’ children. Legal Services–provides help with matters such as power of attorney, living wills, consumer, housing and medical issues. Long Term Care Ombudsman Program–investigates and resolves complaints made by or on behalf of residents of long term care facilities. Medicaid Waiver Services–an alternative to nursing home care by providing needed services in the community setting. Medical Transportation–provides transportation to health care appointments for persons age 60 and over who live in New Castle County but outside of the City of Wilmington. Personal Care–assistance with personal hygiene, meal preparation, shopping, light housekeeping, etc. Respite Care–relief for primary caregivers. Senior Community Service Employment Program–provides part time employment for eligible seniors. 9 10 11 Accessibility Accessibility These agencies can answer questions about the Americans with Disabilities Act (ADA) requirements for accessible facilities and available devices/approaches to make houses and facilities accessible. Several of these agencies also sell or loan assistive devices, such as ramps, communication devices and mobility aids. For additional durable medical equipment providers, go to www.medicare.gov for a list of Medicare-approved providers. Accessible Vans and Mobility (800) 784-8267 Adaptive Environments (610) 326-3247 • www.adaptiveenvironments.com American Home Patient (302) 678-0504 American Mobility 101 J and M Drive, New Castle, DE 19720 (302) 276-1801 • 877-893-9369 12 Architectural Accessibility Board Department of Administrative Services Division of Facilities Management 159 Transportation Circle, Dover, DE 19901 (302)739-5644 Avenue Medical and Construction 1277 S. Governor’s Ave. Dover, DE 19904 (302) 674-0907 • (800) 541-8119 Brian Mooney Construction 129 Longo Drive Avondale, PA 19311 (302) 893-0304 Chesapeake Rehab 810 Interchange Blvd. Newark, DE 19702 (302) 266-6234 Delaware Assistive Technology Initiative (DATI) Central Site University of Delaware and duPont Hospital for Children Center for Applied Science and Engineering 1600 Rockland Road, Room 200 P.O. Box 269, Wilmington, DE 19899 www.dati.org Voice: (800) 870-DATI (in-state only) Voice: (302) 651-6790 TTY: (302) 651-6794 Delaware/Maryland AgraAbility 22317 DuPont Highway Georgetown, DE 19947 (877) 204-3276 13 Accessibility continued Accessibility continued Delaware Division for the Visually Impaired 1901 N. DuPont Highway, Biggs Building New Castle, DE 19720 (302) 255-9800 (302) 424-7240 Call for a copy of their resource guide of mobility aids for persons with visual limitations. Delaware/Maryland Paralyzed Veterans 111 E. Scotland Dr. Newark, DE 19713 (302) 365-5670 (877) 280-4581 Easter Seals Delaware and Maryland’s Eastern Shore Home Accessibility Assessments 61 Corporate Circle New Castle, DE 19720 (302) 324-4444 First Choice Home Medical Equipment 259 Quigley Blvd. New Castle, DE 19720 (302) 323-8700/888-455-8463 Focus Mobility-portable ramps and other mobility products (302) 286-1399 www.focusmobility.com Hearing Loss Association of Delaware 2400 W. 4th Street Wilmington, DE 19805 (302) 292-3066 14 Independence Prosthetics and Orthotics 31 Meadowwood Drive Newark, DE 19711 (302) 369-9476 Lawall Orthotics and Prosthetics 1822 Augustine Cut Off Wilmington, DE 19803 (302) 427-3668/(302) 677-0693 Point Construction 15 Crawford Street Middletown, DE 19709 (302) 670-0465 Real Life Prosthetics and Orthotics 300 Biddle Ave. Newark, DE 19702 (302) 392-1947 Silverhill Construction P.O. Box 639 Odessa, DE 19730 (302) 378-1429 Statewide Coalition for the Americans with Disabilities Act (SCADA) United Cerebral Palsy of Delaware 700-A River Road Wilmington, DE 19809 (302) 764-2400 (302) 335-5626 (800)949-4232 (Regional ADA Offi ce) Steele’s Home Health Care (302) 674-4211 15 Accessibility continued Total Access and Mobility 124 Turner Lane West Chester, PA 19380 (877) 333-LIFT • www.totalaccessco.com Universal Design (accessible) Builders in Delaware: Bay to Beach Builders (302) 349-5099 Disabatino Construction (302)227-1812 Green Diamond Builders (302) 378-9030/284-1177 TAPA Homes (800) 918-8272 Tull Ramey Ltd. (302) 629-3448 16 Adult Day Care Adult Day Care Adult Day Care, a program for functional ly-impaired persons, provides supervised therapeutic, recreational, and social activities for individuals who do not require 24-hour institu tional care, but cannot live indepen dently due to physical or mental impairment. Provided here is a list of adult day care facilities licensed in the state of Delaware. Most adult day care programs provide the following services: • Transportation • Food service • Nursing care (monitoring conditions, ad minis tering medications) • Medical care (emergency treatment) • Recreational activities • Therapy (physical, speech, occupational, reality orien tation) • Social work services (counseling, linkage with other services) • Support groups 17 Adult Day Care continued WILMINGTON Christiana Care Adult Day Program 700 Lea Blvd. Wilmington, DE 19802 (302) 765-4175 Gilpin Hall Adult Day Program 1101 Gilpin Avenue Wilmington, DE 19806 (302) 654-4486 Senior Refl ections Elwyn Delaware 321 E. 11th Street Wilmington, DE 19801 (302) 658-8860 NEW CASTLE COUNTY Active Day of Newark 200 White Chapel Drive Newark, DE 19713 (302) 533-3543 E aster Seals Delaware and Maryland’s Eastern Shore 61 Corporate Circle New Castle, DE 19720 (302) 324-4444 Eden Rock 2210 Swiss Lane Wilmington, DE 19810 (302) 475-9400 Evergreen Center I Alzheimer Day Treatment Christiana Care Visiting Nurses Assn. Building F 3000 Newport Gap Pike Wilmington, DE 19808 (302) 995-8448 Weston Adult Day Care 1 Bassett Ave. New Castle, DE 19720 (302) 328-6425 KENT COUNTY Daybreak Mature Adult Care Center 1121 Forrest Ave. Dover, DE 19804 (302) 734-1200, ext. 155 New Horizons Adult Day Care Delaware Hospital for the Chronically III (DHSS) 100 Sunnyside Road Smyrna, DE 19977 (302) 223-1033 18 SUSSEX COUNTY Easter Seals Delaware and Maryland’s Eastern Shore 22317 DuPont Highway Georgetown, DE 19947 (302) 253-1100 Evergreen Center II Alzheimer Day Treatment Christiana Care Visiting Nurse Association 611 S. DuPont Hwy. Milford, DE 19963 (302) 422-1575 Gull House Adult Day Services Beebe Medical Center 38149 Terrace Road Rehoboth, DE 19971 (302) 226-2160 Laurel Senior Center Adult Day Care Program 113 N. Central Avenue P.O. Box 64 Laurel, DE 19956 (302) 875-2536 19 Adult Protective Services Delaware Health and Social Services (DHSS), Adult Protective Services Program receives and investigates reports of abuse, neglect or exploitation of physically and/or mentally impaired adults, age 18 and over. In such cases, a social worker will contact the individual, assess his/ her needs, and work with the client to resolve the situation. Referrals can be made anonymously and confidentiality is strictly observed. For more information, call: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 391-3500 Kent/Sussex County (302) 424-7310 Statewide Toll Free (800) 223-9074 E-mail dsaapdinfo@state.de.us 20 Advocacy Advocacy These agencies can assist with advocating for the rights of older persons and persons with disabilities, explaining public policy and proposed legislation, or teaching persons with disabilities self- advocacy skills. AARP ADAPT 1100 N. Market Street 24 South Old Baltimore Pike Wilmington, DE 19801 Newark, DE 19702 (866) 227-7441 (302) 453-8537 www.aarp.org/de 21 Advocacy continued Advocacy continued Addictions Coalition of Delaware 100 W. 10th Street, Suite 112 Wilmington, DE 19801 (302) 984-2322 AIDS Delaware 100 W. 10th Street, Suite 315 Wilmington, DE 19801 (302) 652-6776 (302) 226-5350 Alzheimer’s Association, Delaware Valley Chapter 240 N. James Street Wilmington, DE 19804 (302) 633-4420 (800) 272-3900 American Cancer Society 92 Reads Way New Castle, DE 19720 (302) 324-4227 American Diabetes Association 100 W. 10th Street, Suite 1002 Wilmington, DE 19801 (302) 656-0030 (888) DIABETES American Lung Association 1021 Gilpin Avenue Wilmington, DE 19806 (302) 655-7258 (800) 586-4872 Arthritis Foundation 1019 S. Governor’s Ave. Dover, DE 19904 (302) 730-9000 (888) 730-9008 (800) 283-7800 (national hotline) Association for the Rights of Citizens with Mental Retardation (ARC/DE) 2 S. Augustine Street, Ste. B Wilmington, DE 19804 www.thearcofdelaware.org (302) 996-9400/856-6019 Autism Delaware 924 Old Harmony Road Newark, DE 19713 (302) 224-6020 www.delautism.org Asperger’s Network of Delaware (302) 455-9515 Toofers2@aol.com Best Buddies Delaware 1035 N. Lincoln Street Wilmington, DE 19805 (302) 691-3187 22 Brain Injury Association of Delaware 840 Walker Road Dover, DE 19904 (302) 346-2083 (800) 411-0505 www.biausa.org Center for Disability Studies (including the Family Education and Support Center on Disabilities) University of Delaware 461 Wyoming Road Newark, DE 19716 (302) 831-6974 www.udel.edu/cds Children and Adults with Attention Defi cit Disorders (CHADD) 15 Cottonwood Drive Newark, DE 19702 (302) 737-5063 Clearinghouse on Abuse and Neglect of the Elderly (CANE) University of Delaware Graham Hall Newark, DE 19716 (302) 831-3525 www.cane.udel.edu To report possible abuse or neglect in Delaware, call Adult Protective Services at (800) 223-9074. Client Assistance Program (offers assistance to Division of Vocational Rehabilitation clients) 254 E. Camden Wyoming Ave. Camden, DE 19934 (302) 698-9336 (800) 640-9336 Community Legal Aid Society of Delaware 100 W. 10th Street Wilmington, DE 19801 (302) 575-0660 Council on Deaf Equality (CODE) O’Neill Building 410 Federal Street Dover, DE 19901 (302) 739-3621 DART First State 119 Lower Beech Street Wilmington, DE 19805 (800) 335-8080 (800) 553-3278 Delaware Association for the Blind 800 West Street Wilmington, DE 19801 (302) 655-2111 (888) 777-3925 E-mail your questions to us. Our helpful staff will answer your aging and disabilities questions in a timely manner. dsaapdinfo@state.de.us 23 Advocacy continued Advocacy continued Delaware Association for Non- Profit Agencies (DANA) 100 W. 10th Street Wilmington, DE 19801 (302) 777-5500 www.delawarenonprofi t.org Delaware Association of Rehabilitation Facilities (DELARF) 100 W. 10th Street Wilmington, DE 19801 (302) 622-9177 www.delarf.org Delaware Breast Cancer Coalition 100 W. 10th Street Wilmington, DE 19801 (302) 778-1102 Delaware Coalition Against Domestic Violence (302) 658-2958 (800) 701-0456 Delaware Council on Gambling Problems 100 W. 10th Street, Suite 303 Wilmington, DE 19801 (302) 655-3261 (888) 850-8888 Delaware Department of Labor Division of Vocational Rehabilitation Office for the Deaf and Hard of Hearing P.O. Box 9969 Wilmington, DE 19809 (302) 761-8275 V/TTY Delaware Division for Developmental Disabilities Services (DDDS) Director’s Offi ce 2540 Wrangle Hill Road Bear, Delaware 19701 (302) 836-2100 Delaware Division of Medicaid and Medical Assistance (DMMA) 1901 N. DuPont Highway New Castle, DE 19720 (302) 255-9500 (800) 372-2022 Delaware Division for the Visually Impaired (DVI) 1901 N. duPont Highway New Castle, DE 19720 (302) 255-9800 (302) 424-7240 24 Delaware Division of Substance Abuse and Mental Health (DSAMH) 1901 N. DuPont Highway New Castle, DE 19720 (302) 255-9399 Delaware Homes and Services for the Aging Westminister Village 1175 McKee Road Dover, DE 19904 (302) 744-3508 Delaware Lifespan Respite Care Network (302) 479-1690 (888) 610-5572 Delaware Maryland Paralyzed Veterans 111. E. Scotland Drive Bear, DE 19701 (302) 365-5670 Delaware People First ARC of Delaware 2 S. Augustine Street Wilmington, DE 19804 (302) 996-9400 Delaware Program for Deaf- Blind Children Delaware School for the Deaf 620 E. Chestnut Hill Road Newark, DE 19713 (302) 454-2301 Developmental Disabilities Council (Partners in Policymaking advocacy training) O’Neill Building 410 Federal Street, Suite 2 Dover, DE 19901 (302) 739-3333 www.ddc.delaware.gov Down Syndrome Association of Delaware 2 S. Augustine Street Wilmington, DE 19804 (302) 995-1004 25 Advocacy continued Advocacy continued Easter Seals Delaware and Maryland’s Eastern Shore 61 Corporate Commons Blvd. New Castle, DE 19720 (302) 324-4444 100 Enterprise Place, Suite 1 Dover, DE 19904 (302) 678-3353 Georgetown Professional Park, Suite 100 22317 DuPont Highway Georgetown, DE 19947 (302) 856-7364 113 Pencader Drive Newark, DE 19702 (302) 709-0865 Educational Surrogate Parent Program 900 King Street, Wilmington, DE 19801 (302) 255-1740 Epilepsy Foundation of Delaware 240 N. James Street Wilmington, DE 19804 (302) 999-9313 (800) 422-3653 Freedom Center for Independent Living 400 N. Broad Street Middletown, DE 19709 (302) 376-4399 (866) OUR-FCIL www.fcilde.org 26 Governor’s Advisory Council for Exceptional Citizens (GACEC) 516 W. Loockerman St. Dover, DE 19904 (302) 739-4553 Hearing Loss Association of Delaware 2400 W. 4th Street Wilmington, DE 19805 (302) 292-3066 www.hlade.org Homeless Planning Council 100 W. 10th Street Wilmington, DE 19801 (302) 654-0126 www.hpcdelaware.org Independent Resources Inc. Center for Independent Living 6 Denny Road, Suite 205 Wilmington, DE 19809 (302) 765-0191 (302) 735-4599 (302) 735-9500 Latin American Community Center 403 N. Van Buren Street Wilmington, DE 19805 (302) 655-7338 www.thelatincenter.org Leukemia and Lymphoma Society of America 100 W. 10th Street Wilmington, DE 19801 (302) 661-7300 (800) 220-1617 Lupus Foundation of America, Delaware Chapter 100 W. 10th Street, Suite 1015 Wilmington, DE 19801 (302) 622-8700 Mental Health Association of Delaware 100 W. 10th Street, Suite 600, Wilmington, DE 19801 (302) 654-6833 (800) 287-6423 www.mhainde.org Muscular Dystrophy Association 600 Reed Road Broomall, PA 19008 (610) 325-5758 Kent and Sussex Co.: (888) 484-7072 NAMI Delaware 2500 W. 4th Street, Suite 5 Wilmington, DE 19805 (302) 427-0787 and (888) 427-2643 27 Advocacy continued Advocacy continued National Kidney Foundation of the Delaware Valley 111 S. Independence Mall East Philadelphia, PA 19106 (302) 654-4551 (410) 494-8545 (800) 697-7007 National Multiple Sclerosis Society, Delaware Chapter 2 Mill Road, Suite 106 Wilmington, DE 19806 (302) 655-5610 Parent Information Center of Delaware (PIC/DE) 5570 Kirkwood Highway Wilmington, DE 19808 (302) 999-7394 (888) 547-4412 www.picofdel.org State Council for Persons with Disabilities (SCPD) O’Neill Building 410 Federal Street, Suite 1, Dover, DE 19901 (302) 739-3621 www.scpd.delaware.gov United Cerebral Palsy of Delaware 700-A River Road, Wilmington, DE 19809 (302) 764-2400 (302) 335-5626 28 Alcohol/Substance Abuse Services Alcohol/Substance Abuse Services These agencies provide assistance to persons with substance abuse concerns. There may be a fee for these services. Contact your health insurance provider for the services and agencies covered under your health plan. Go to www.fi ndtreatment.samhsa.gov to their “Drug Abuse and Alcoholism Treatment Facility Locator” for an extensive list of agencies and facilities that help persons with substance abuse issues. Addictions Coalition of Delaware 100 W. 10th Street Wilmington, DE 19801 (302) 984-2322 Aquila (for adolescents) 2110 Duncan Road, Wilmington, DE 19808 (302) 999-1106 6 N. Railroad Avenue Georgetown, DE 19947 (302) 856-9746 AA Recovery Program 21-B Delaware Avenue Trolley Square Wilmington, DE 19806 (302) 655-5113 (302) 736-1567 (answering machine only) (302) 856-6452 (answering machine only) Brandywine Counseling Inc. 2713 Lancaster Avenue Wilmington, DE 19805 (302) 656-2348 Catholic Charities 2601 W. 4th Street Wilmington, DE 19805 (302) 655-9624 (302) 674-1600 (302) 856-9578 Connections Community Support Programs 500 W. 10th Street Wilmington, DE 19801 (302) 984-3380 (866) 477-5345 29 Alcohol/Substance Abuse Services continued Alcohol/Substance Abuse Services continued Delaware Association for Children of Alcoholics (DACOA) 2601 W. 4th Street, Suite 228 Wilmington, DE 19805 (302) 656-5554 (877) 302-2262 Delaware Division of Substance Abuse and Mental Health (DSAMH) 1901 N. DuPont Highway New Castle, DE 19720 (302) 255-9399 Hogar Crea 1126 Brandywine Street Wilmington, DE 19802 (302) 682-3300 Kent County Counseling Services 1525 Lebanon Road, Rte. 10 Dover, DE 19901 (302) 735-7790 Kirkwood Detox Center (302) 691-0140 Latin American Community Center 403 N. Van Buren Street Wilmington, DE 19805 (302) 655-7338 Limen House (302) 652-7969 (for men) (302) 571-1216 (for women) Narcotics Anonymous (800) 317-3222 New Directions Delaware Support Group (302) 286-1161 Open Door 3301 Green Street Claymont, DE 19703 (302) 798-9555 (302) 731-1504 Pace Inc. 5171 W. Woodmill Drive Wilmington, DE 19808 (302) 999-9812 People’s Place 1129 Airport Road Milford, DE 19963 (302) 422-8033 People’s Settlement Association 408 E. 8th Street Wilmington, DE 19801 (302) 658-4133 30 Phoenix Behavioral Health of Dover 567 S. Governor’s Ave. Dover, DE 19904 (302) 736-6135 SODAT Counseling and Evaluation Center 625 Orange Street, 2nd fl oor, Wilmington, DE 19801 (302) 656-4044 (800) 551-6464 Sussex County Counseling Services 20728 N.DuPont Blvd. Georgetown, DE 19947 (302) 854-0172 (302) 877-0444 Thresholds Inc. 20505 DuPont Blvd. Georgetown, DE 19947 (302) 856-1835 (with additional sites in Milford and Lewes, DE) University of Delaware Psychological Services Training Center Belmont Hall 203 W. Main Street Newark, DE 19716 (302) 831-2717 YMCA Resource Center 501 W. 11th Street, Wilmington, DE 19801 (302) 571-6975 Read it on line! Our web site is at your service 24 hours a day. Check it out. You’ll find a lot of helpful consumer information there. www.dhss.delaware.gov/dsaapd 31 Alzheimer’s Disease Alzheimer’s Disease Alzheimer’s Disease is a degenerative medical condition that results in memory loss, decline in mental capacity, and reasoning ability. This disease is progressive, meaning that the intellectual impairments created by the disease may begin as an unexplained forgetfulness and end up as a complete disability. Alzheimer’s Association and Related Dementias, Delaware Valley Chapter Services Include: on-going monthly support groups; respite care assistance programs; statewide community education; caregivers professional conferences; speakers bureau; library; information & referral network. 240 N. James Street, Wilmington, DE 19804 (302) 633-4420 (302) 854-9788 Fax: (302) 633-4494 Helpline: (24 hrs/day) (800) 272-3900 Julie H.C. Bailey Training Center (Alzheimer’s related topics training center) 100 S. Main Street Smyrna, DE 19977 (302) 514-6510 32 Assisted Living Facilities Assisted Living Facilities Assisted living facilities are one of the newer housing options in Delaware. Assisted living provides a combination of housing, personal services, and health care. At the time of this guide’s printing, the following assisted living facilities were licensed. Licenses for additional facilities may be pending. The Delaware Division of Services for Aging and Adults with Physical Disabilities (DSAAPD) administers the Assisted Living Waiver for persons of low income who qualify. Call (800) 223-9074 for information about waiver services. 33 Assisted Living Facilities continued Assisted Living Facilities continued NEW CASTLE COUNTY Arden Courts Manor Care 700 Foulk Rd. Wilmington, DE 19803 (302) 762-7800 Cokesbury Village Assisted Living 726 Loveville Rd. Hockessin, DE 19707 (302) 234-4444 Eden Rock 2210 Swiss Lane Wilmington, DE 19810 (302) 475-9400 Forwood Manor Assisted Living 1912 Marsh Road Wilmington, DE 19810 (302) 529-1601 Foulk Manor North 1212 Foulk Rd. Wilmington, DE 19803 (302) 478-4296 Foulk Manor South 407 Foulk Road Wilmington, DE 19803 (302) 655-6249 (The) Gardens at White Chapel 200 E. Village Rd. Newark, DE 19711 (302) 366-8100 Ingleside Assisted Living 1605 N. Broom St. Wilmington, DE 19806 (302) 575-0250 (302) 984-0950 (The) Lorelton 2200 W. Fourth St. Wilmington, DE 19805 (302) 573-3580 Methodist Country House Assisted Living 4830 Kennett Pike Wilmington, DE 19807 (302) 426-8110 (800) 976-7610 34 35 Assisted Living Facilities continued Assisted Living Facilities continued Luther Towers I and II 1201 N. Harrison St. Wilmington, DE 19806 (I) 1420 N. Franklin St. Wilmington, DE 19806 (II) (302) 654-4491 Millcroft Assisted Living 255 Possum Park Road Newark, DE 19711 (302) 366-0160 Rockland Place 1519 Rockland Rd. Wilmington, DE 19803 (302) 246-5187 Serenity Gardens 207 Ruth Drive Middletown, DE 19709 (302) 442-5330 Shipley Manor Assisted Living 2723 Shipley Road Wilmington, DE 19810 (302) 479-0111 36 Somerford House and Somerford Place 501 S. Harmony Rd. Newark, DE 19713 (302) 283-0540 (302) 266-9255 Sunrise Assisted Living of Wilmington 2215 Shipley Road Wilmington, DE 19810 (302) 475-9163 Windsor Place 6677 Lancaster Pike Hockessin, DE 19707 (302) 239-3200 KENT COUNTY Green Meadows at Dover 150 Saulsbury Rd. Dover, DE 19904 (302) 674-4407 Heritage at Dover Assisted Living 1203 Walker Road Dover, DE 19904 (302) 735-8800 State Street Assisted Living 21 N. State Street Dover, DE 19901 (302) 674-2144 Westminster Village 1167 McKee Road Dover, DE 19904 (302) 744-3558 SUSSEX COUNTY Atlantic Shores 231 S. Washington St. Millsboro, DE 19966 (302) 934-7300 Brandywine Assisted Living at Seaside Pointe 100 Seaside Boulevard Rehoboth Beach, DE 19971 (302) 226-8750 Brandywine Assisted Living at Fenwick Island 21111 Arrington Drive Selbyville, DE 19975 (302) 436-0808 37 Assisted Living Facilities continued Assisted Living Facilities continued Cadbury at Lewes 17028 Cadbury Circle Lewes, DE 19958 (302) 645-6400 Delaware Veterans Home 100 Delaware Vets Blvd. Milford, DE 19963 (302) 424-6000 Heritage at Milford 500 S. DuPont Boulevard Milford, DE 19963 (302) 422-8700 Methodist Manor House 1001 Middleford Rd. Seaford, DE 19973 (302) 629-4593 Peach Tree Acres 26900 Lewes Georgetown Hwy. Harbeson, DE 19951 (302) 684-4002 Seaford Center 1100 Norman Eskridge Highway Seaford, DE 19973 (302) 629-3575 Stockley Center 26351 Patriots Way Georgetown, DE 19947 (302) 934-8031 38 Caregiving Resources CARE Delaware (Caregiver Assistance-Respite-Education) Caregiving Resources CARE Delaware (Caregiver Assistance-Respite-Education) CARE Delaware is a statewide program of services for caregivers caring for frail older persons 60 years of age and older relative caregivers such as grandparents caring for children, 18 years of age or younger. CARE Delaware’s goal is to support and assist the caregiver so that they can continue in their caregiving role. The information, assistance and resources available will help the caregiver to take the best possible care of their loved one and at the same time take care of their own health and well-being. Services include daily and short- term respite care, individual needs assessments and care planning and helpful information for caregivers. Highlights of some services 39 Caregiving Resources continued Caregiving Resources continued are provided here. For more information, call (800) 223-9074, e-mail to dsaapdinfo@state.de.us or visit www.dhss.delaware.gov/dsaapd. CARE Delaware’s social workers are trained professionals who can assist family caregivers who are struggling to care for a family member. They can assess the needs of the caregiver, assist caregivers in the development of a plan of care and provide information on services. The social workers not only help caregivers get connected with the services they need but also provide ongoing coordination and support. This service is available statewide. New Castle County: (302) 391-3500 Kent/Sussex County: (302) 424-7310 Caregiver Resource Centers are located throughout Delaware in both senior centers and libraries. CARE Delaware supports 29 centers. Four of the centers are staffed on a part-time basis. The remaining 25 centers operate as libraries for videos, books, pamphlets and other materials on caregiving. Materials can be reviewed at the centers or checked out for home use. The staffed Caregiver Resource Centers, which are located in every county, are the community’s access point for information on a variety of caregiving issues. The coordinators at each center understand the challenges that caregivers face. They can provide the information, assistance and support that can be the most helpful to a caregiver’s individual situation. They will help caregivers navigate the array of services available, find solutions to individualized concerns and make appropriate choices. Many staffed centers also offer support groups. 40 NEW CASTLE COUNTY Appoquinimink Public Library 651 N. Broad Street Middletown, DE 19709 (302) 378-5588 Bear Public Library 101 Governor’s Place Bear, DE 19701 (302) 838-3300 Corbit-Calloway Memorial Library 2nd & High Street Odessa, DE 19730 (302) 378-8838 Hockessin Public Library 1023 Valley Rd. Hockessin, DE 19707 (302) 239-0706 Howard Weston Senior Center 1 Bassett Ave. Manor Park New Castle, DE 19720 (302) 328-6094 Kirkwood Highway Library 6000 Kirkwood Hwy. Wilmington, DE 19808 (302) 995-7662 Mid-County Senior Center First Regiment Road Wilmington, DE 19808 (302) 995-6555 Newark Senior Center (staffed Resource Center) Joyce Shores, Coordinator 200 White Chapel Drive Newark, DE 19713 (302) 737-2336 ext. 21 shoresjoyce@hotmail.com St. Anthony’s Senior Center 1703 W. 10th St. (1st. Floor) Wilmington, DE 19805 (302) 421-3735 Wilmington Senior Center (staffed Resource Center) Joyce Shores, Coordinator 1901 N. Market Street Wilmington, DE 19802 (302) 651-3401 shoresjoyce@hotmail.com Women’s Resource Center 800 N. Walnut Street Wilmington, DE 19801 (302) 654-3103 41 Caregiving Resources continued Caregiving Resources continued KENT COUNTY Modern Maturity Center (staffed Resource Center) Cindy Clark, Coordinator 1121 Forrest Avenue Dover, DE 19904 (302) 734-1200 ext. 186 mmc_caregiver@hotmail.com SUSSEX COUNTY Senior Companion Program First State Community Action Agency Stanford L. Bratton Building 308 North Railroad Ave. Georgetown, DE 19947 (800) 372-2240 Bridgeville Senior Center Fran Smith, Coordinator 414 Market Street Bridgeville, DE 19933 (302) 337-8771 srcenter@dmv.com Delmar Public Library 101 N. Bi-State Blvd. Delmar, DE 19940 (302) 846-9894 Georgetown CHEER Community Center (staffed Resource Center) Cindy Mitchell, Coordinator 20520 Sandhill Rd. Georgetown, DE 19947 (302) 854-2886 cmitchell@scss.org Greenwood Public Library Mill Street Greenwood, DE 19950 (302) 349-5309 Harbour Lights CHEER Center (staffed Resource Center) 34211 Woods Edge Drive Lewes, DE 19958 (302) 645-9239 or (302) 854-2886 Laurel Senior Center P.O. Box 64 13 N. Central Ave. Laurel, DE 19956 (302) 875-2536 Our web site is at your disposal 24 hours a day. You’ll find a lot of useful consumer information there. www.dhss.delaware.gov/dsaapd 42 Pelican Cove Long Neck CHEER Center (staffed Resource Center) Cindy Mitchell, coordinator The Shoppes at Long Neck 26089 Long Neck Road Millsboro, DE 19966 (302) 945-3551 or (302) 854-2886 cmitchell@scss.org Milford Senior Center 111 Park Avenue Milford, DE 19963 (302) 422-3385 Millsboro Public Library 217 W. State Street Millsboro, DE 19966 (302) 934-8743 Milton Public Library 121 Union Street Milton, DE 19968 (302) 684-8856 Nanticoke Senior Center 23431 Sussex Highway Seaford, DE 19973 (302) 629-4939 Coastal Leisure Center Ocean View CHEER Center (staffed Resource Center) Cindy Mitchell, Coordinator Cedar Neck Road Ocean View, DE 19970 (302) 539-2671 or (302) 854-2886 cmitchell@scss.org Rehoboth Beach Public Library 226 Rehoboth Ave. Rehoboth, DE 19971 (302) 227-8044 Seaford District Library 402 N. Porter Street Seaford, DE 19973 (302) 629-2524 South Coastal Library 43 Kent Ave. Bethany Beach, DE 19930 (302) 539-5231 E-mail your questions to us. Our helpful staff will answer your aging and disabilities questions in a timely manner. dsaapdinfo@state.de.us 43 Caregiving Resources continued Caregiving Resources continued Christiana Care’s Evergreen Center I offers caregivers some time off from caring through a Saturday Adult Day Care program. The new program accommodates frail elderly, 60 years of age or older, who are: 1) cognitively or mentally impaired; or 2) are unable to perform two activities of daily living (dressing, toileting, bathing, eating) without the assistance of another person. This program is provided two Saturdays per month from 8:00 a.m. to 4:30 p.m. Activities include music, arts & crafts, exercise programs, word games and outdoor time. Clients receive a light breakfast, noon meal, and afternoon snack. Transportation to and from the Evergreen Center I is available through DART Paratransit. The Evergreen Program Director can assist caregivers with applications to DART, if other modes of transportation are unavailable. For more information, contact: Evergreen Center I Building F, 3000 Newport Gap Pike Wilmington, DE 19808 (302) 995-8448 44 Case Management/ Assessment of Needs DHSS Division of Services for Aging and Adults with Physical Disabilities, Community Services Program provides social workers who can visit older persons and adults with physical disabilities in their homes and help to develop a plan in order to assist the person to remain in the community. The social worker completes an assessment and coordinates services and assistance from family, friends and others in order to meet the client’s needs. The social worker then helps the person to obtain the services and monitors the arrangements for any changes which may be needed. The client and his/her family are the primary decision-makers in this process. Our Adult Protective Services unit will also conduct investigations into possible neglect, abuse or exploitation of persons with disabilities and older adults. For more information, call: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 391-3500 Kent/Sussex County (302) 424-7310 Statewide Toll Free (800) 223-9074 E-mail dsaapdinfo@state.de.us 45 Case Management/Assessment of Needs continued Other organizations in Delaware also provide case management and assessment of needs services. The following are private case management agencies: Brandywine Senior Transitions P. O. Box 731 Hockessin, DE 19707 (302) 234-1999 Children and Families First/ Family and Workplace Connection 2005 Baynard Blvd. Wilmington, DE 19802 (302) 658-5177 Decisions 4 Life P.O. Box 7603 Wilmington, DE 19803 (302) 528-3789 (302) 893-8947 Financial Records Management for Seniors 411 Delaware Street New Castle, DE 19720 (302) 322-6234 46 47 Case Management/Assessment of Needs continued Friends Life Care 531 Plymouth Road, Ste. 500 Plymouth Meeting, PA 19462 (302) 426-1510 IKOR Inc. P.O. Box 287 Yorklyn, DE 19736 (302) 489-3100 (877) IKOR-USA Ingleside Senior Services 1010 W. Broom Street Wilmington, DE 19806 (302) 575-0283, ext. 2260 Jewish Family Service 99 Passmore Road Wilmington, DE 19803 (302) 478-9411 Life Solutions, Inc. P.O. Box 1507 Wilmington, DE 19899 (302) 622-8292 Senior Partner, Inc. P.O. Box 1908 Wilmington, DE 19899 (302) 425-4001 Division of Senior Social Services/Family Benefi t Homecare 3322 Englewood Drive Wilmington, DE 19810 (302) 725-4022 (877) 220-9755 Supportive Care Services 507 West 9th Street Wilmington, DE 19801 (302) 655-5518 48 Companion Programs Companion Programs Companion programs for seniors are design ed to provide companionship to older people who are lonely and may not be in contact with family or friends for a variety of reason s. The companion programs listed below include both face-to-face and telephone visitation programs. SENIOR COMPANION PROGRAM The Senior Companion Program is a program that links older volunteers to other older individuals who need assis tance with the activities of daily living. For more information, call: NEW CASTLE, KENT, SUSSEX COUNTIES Generations Home Care 15 Ashley Place Wilmington, DE 19804 (302) 658-6731, (302) 734-7005, (302) 856-7774 KENT/SUSSEX COUNTIES First State Community Action Agency P.O. Box 877, Georgetown, DE 19947 (302) 856-7761 FRIENDLY VISITING PROGRAMS Friendly Visiting Programs are volunteer programs de signed for older adults who live alone, have no relatives nearby and seldom leave the house due to poor health or other circumstances. Volunteers may simply talk, help with a hobby, write letters, read aloud or discuss 49 Companion Programs continued Companion Programs continued available programs and social services with the in dividual. For more information, call: SUSSEX COUNTY CHEER Sussex County Senior Services, Inc. 546 S. Bedford Street, Georgetown, DE 19947 (302) 856-5187 TELEPHONE REASSURANCE PROGRAM This program provides telephone calls to individ uals over the age of 60 who are homebou nd and/or live alone. Each day a caller with the program tele phones the older adult at a specific time to ask if he/ she is safe and well, requires special assistance, or has any prob lems. The program provides important reas surances and social contact for those who might otherwise be isolated. For more information, call: NEW CASTLE COUNTY CONTACT Delaware, Inc. - Reassurance Program P.O. Box 9525 Wilmington, DE 19809 (302) 761-9800 / (800) 262-9800 Interfaith Volunteer Caregivers Delaware Ecumenical Council 240 N. James St. B-2 Wilmington, DE 19804 (302) 225-1040 50 KENT COUNTY Modern Maturity Center Kent County TRIAD 1121 Forrest Avenue Dover, DE 19904 (302) 734-1200, ext. 128 or 129 SUSSEX COUNTY CHEER Sussex County Senior Services, Inc. 546 S. Bedford Street Georgetown, DE 19947 (302) 856-5187 SENIOR ROLLCALL LIFELINE The New Castle County Police “Senior RollCall Lifeline” is a telephone reassurance program that offers daily contact to senior citizens residing in New Castle County. Residents interested in enrollment need to meet one of the following requirements: • Individuals over the age of fi fty-five who live alone and have no daily contact with friends or relatives. • Individuals over the age of fi fty-five who have a disability that inhibits mobility and have no daily contact with friends or family. • Individuals over the age of fi fty-five who have no persons in the immediate area to conduct daily checks on their well-being. • Married couples over the age of fi fty-five who have no daily contact with friends or family. • Individuals with unique medical needs who have no daily contact with family or friends will be given special consideration. Senior RollCall Lifeline Offi ce (302) 395-8159 New Castle County Dept. of Community Services (302) 395-5600 51 Consumer Information Consumer Information BETTER BUSINESS BUREAU OF DELAWARE, Inc. The Better Business Bureau handles con sumer com plaints dealing with products and services, including problems with contracts, warranties, the buying and selling of goods and home improvements. It provides actual interven tion on behalf of the con sumer or can refer the consumer to an appropriate agency. Consumers are encouraged to call the Bureau before hiring a new contractor to confi rm that there are no complaints lodged against the company or individual. The Bureau also has a community education func tion, educating the public about consumer prob lems in different service and product area s, and speaking to various groups and organiza tions. Bro chures are avail able on different types of consumer problems. Single copies are free upon request. For more information, call: Better Business Bureau of Delaware, Inc. 60 Reads Way New Castle, DE 19720 (302) 230-0108 52 DEPARTMENT OF JUSTICE — CONSUMER PROTECTION UNIT 577-8600 or (800) 220-5424 The Consumer Protection Unit’s purpose is to protect the general public against consumer fraud and deceptive trade practices through enforcement of state statutes, consumer education, and legislative advocacy. These goals are met by educating consumers through community programs and newsletters, as well as providing information about consumer rights and responsibilities to any consumer that calls. The unit also investigates consumer complaints against businesses and tries to mediate a resolution, when appropriate. If investigation reveals that a law is being violated, the unit will pursue enforcement action. The unit has the legislative mandate to enforce thirteen 53 Consumer Information continued different laws statewide: (1) Landlord/Tenant Code; (2) Mobile Home Lots and Leases Act; (3) Consumer Fraud Act; (4) Deceptive Trade Practices Act; (5) Home Solicitation Sales Act; (6) Automobile Warranties Act (Lemon Law); (7) Health Spa Regulation Act; (8) Consumer Contract Act; (9) Pyramid Schemes and Multi-Level Sales Act; (1) Real Estate Time Sharing Act; (11) Lease Purchase Act; (12) Farm Equipment Warranties Act, and (13) the Credit Information Privacy Act. In addition, the unit monitors consumer legislation and advocates laws that better protect Delaware’s consumers. Phone intake is Monday-Friday, 8:30 a.m. - 12:30 p.m. Investigators are available between these hours to answer any questions or concerns of consumers. The office is open Monday-Friday, 8:30 a.m. - 5:00 p.m. WILMINGTON/NEW CASTLE COUNTY Department of Justice — Consumer Protection Unit Carvel State Offi ce Building 820 French Street, Wilmington, DE 19801 NEW CASTLE COUNTY (302) 577-8600 STATEWIDE 1-800-220-5424 ELDER LAW PROGRAM The Elder Law Program, operating statewide through the Community Legal Aid Society, provides as sistance with consumer problems. A more detail ed description of the program ap pears in the Legal Services section of this guide. For details call: 54 WILMINGTON/NEW CASTLE COUNTY 100 W. 10th St., Wilmington, DE 19801 (302) 575-0666 KENT COUNTY 640 Walker Rd., Dover, DE 19904 (302) 674-8500 SUSSEX COUNTY 144 E. Market St., Georgetown, DE 19947 (302) 856-0038 Foreclosure Prevention Materials from the Federal Deposit Insurance Corporation (FDIC) 877-ASK-FDIC or www.FDIC.gov/foreclosureprevention HOME BUILDERS ASSOCIATION OF DELAWARE Go to the Home Builders Association of Delaware website at www. hbade.org with questions about a home builder you are considering hiring or with any problems you may be having with a home builder you have hired. The Association can contact the builder to discuss the situation if the home builder is an Association member. HOME DELIVERED GROCERY SHOPPING The Delivery Boys 26 Lanford Road, New Castle, DE 19720 (302) 322-7701 Local supermarkets and pharmacies may also offer home delivery of groceries and prescriptions. Cost of delivery will vary. 55 Consumer Information continued OFFICE OF INSURANCE COMMISSIONER The Office of the Insurance Commissioner may be called for questions or problems about insurance, including Medicare. The Office also produces consumer publica tions on insurance issues. For more informa tion, call: Insurance Department 841 Silver Lake Boulevard, P.O. Box 7007, Dover, DE 19904 CONSUMER SERVICES (800) 282-8611 FRAUD PREVENTION (800) 632-5154 ELDERinfo Health Insurance Counseling (800) 336-9500 OFFICE OF THE PUBLIC ADVOCATE The Office of the Public Advocate handles prob lems dealing with the major public utiliti es regu lated by the Public Service Commis sion. In addition to handling billing problems concerning the major utilities etc., the Office makes referrals to appropriate social service and energy assistance agencies to help clients with their utility problems. Concerning all questions about billing, call the utility fi rst before enlisting the assistance of the Office of the Public Advocate. For more information, call: Office of the Public Advocate Carvel State Office Building — 4th Floor 820 French Street, Wilmington, DE 19801 (302) 577-5077, (888) 607-2427 Public Service Commission (800) 282-8574 56 Counseling/ Mental Health Services These agencies offer individual mental health counseling. Contact your health insurance provider for the services and agencies covered under your health plan. Also, call the Mental Health Association at (800) 287-6423 for a copy of their “Mental Health Community Resources Directory” or go to www.mhainde.org. Call the Delaware Division of Substance Abuse and Mental Health at (800) 652-2929 or (800) 345-6785 for a list of community mental health clinics. Catholic Charities 2601 W. 4th Street Wilmington, DE 19805 (302) 655-9621 (302) 856-9578 Christiana Counseling Woodmill Corporate Center, Ste. 47 and 48 Wilmington, DE 19808 (302) 995-1680 Connections CSP 500 W. 10th Street Wilmington, DE 19801 (302) 984-3380 (866) 477-5345 Delaware Division of Child Mental Health (302) 633-2571 (302) 633-5128 (Crisis Intervention) (800) 722-7710 Delaware Division of Substance Abuse and Mental Health (DSAMH) 1901 N. DuPont Highway New Castle, DE 19720 (302) 255-9399 Community Mental Health Centers (DSAMH) (302) 453-4104 (Newark) (302) 778-6900 (Wilmington) (302) 857-5073 (Dover) (302) 856-5490 (Georgetown) Department of Veterans Affairs 1601 Kirkwood Highway Wilmington, DE 19805 (302) 994-2511 (800) 827-1000 (V.A. Benefi ts/Claims) 57 Counseling/Mental Health Services continued Family Counseling Services Claymont Community Center 3301 Green Street Claymont, DE 19703 (302) 792-2757 Horizon House Delaware 1902 A Maryland Ave. Wilmington, DE 19805 (302) 655-7108 Jewish Family Service of Delaware 99 Passmore Road Wilmington, DE 19803 (302) 478-9411 (302) 286-1402 Kent County Counseling 1525 Lebanon Road Dover, DE 19901 (302) 735-7790 La Red Health Center 505 W. Market Street Georgetown, DE 19947 (302) 855-1233 Newark Family Counseling Center P.O. Box 5505, Newark, DE 19711 (302) 368-6895 Open Door (Senior Evaluation and Assistance Program) 3301 Green Street Claymont, DE 19703 (302) 798-9555 (302) 731-1504 People’s Place 1129 Airport Road Milford, DE 19963 (302) 422-8026 Phoenix Behavioral Health of Dover 567 S. Governors Avenue Dover, DE 19904 (302) 736-6135 Psychotherapeutic Community Services 630 W. Division Street, Dover, DE 19904 (302) 674-3366 SOAR (Survivors of Abuse in Recovery) 405 Foulk Road Wilmington, DE 19803 (302) 655-3953 58 Supporting KIDDS (for kids who are grieving a loss) 850 Mt. Lebanon Road Wilmington, DE 19803 (302) 658-5433 Sussex County Counseling 20728 N.DuPont Blvd. Georgetown, DE 19947 (302) 854-0172 Emergency Numbers - Crisis Intervention and Hotlines Adult Protective Services (800) 223-9074 AIDS Hotline (800) 422-0429 CONTACT Delaware (302) 761-9100 (800) 262-9800 Crisis Intervention, Suicide Prevention, Mental Health (800) 652-2929 (800) 345-6785 Delaware Coalition Against Domestic Violence (800) 701-0456 Delaware Gambling Hotline (888) 850-8888 Domestic Violence Hotline (302) 762-6110 Mobile Crisis Unit (800) 345-6785 Poison Information Hotline (800) 222-1222 Rape Crisis (302) 761-9100 (800) 262-9800 59 Crime Prevention and Victims Assistance DELAWARE COALITION AGAINST DOMESTIC VIOLENCE (800) 701-0456 DOMESTIC VIOLENCE COORDINATING COUNCIL (302) 255-0405 DOMESTIC VIOLENCE HOTLINES (302) 762-6110, (302) 422-8058, (302) 745-9874 (Spanish) DELAWARE CRIME STOPPERS Delaware Crime Stoppers, Inc. is a non-profit corpora tion that offers a means by which Delawareans may provide, at no personal risk, 60 information on serious unsolved crimes in the community. Crime Stoppers works with the police by providing leads that are verifi ed and inves tigated. When the investi gation results in an arrest and an indictment, the caller may be eligible for a reward up to $1,000. Anonymity is assured every caller. To provide informa tion, call: Delaware Crime Stoppers (800) TIP-3333 ELDERLY CRIME VICTIM SERVICE The service will provide follow-up services as needed to crime victims age 50 and over who are victims of a variety of crimes including robbery, destruction of property, verbal assault, purse snatching, domestic violence or sexual abuse. Services offered include accessing medical help and counseling, accompaniment to court and referrals to other social services. Delaware Center for Justice Inc. 100 West 10th St., Wilmington, DE 19801 (302) 658-7174 POLICE VICTIMS ASSISTANCE PROGRAM Anyone who has been the victim of a crime can call the Police Victims Assistance Pro gram. A victim’s assistance of ficer will provide counseling and make referrals to social and private agencies for anyone who has experienced domestic violence or dis putes, sexual assault, child abuse or neglect, or, elder abuse or neglect. Victim’s assis tance officers also work with families who have suffered homicide, suic ide, or fatal accidents. The offi cers provide legal information about complaints and will help victims and their families understand the criminal justice sys tem. For more information or assistance call: Delaware State Police (800) VICTIM-1 61 Crime Prevention and Victims Assistance continued Dover (City) Police (302) 736-7134 Kent/Sussex Counties (302) 422-1562, (302) 856-6613 New Castle County Police (302) 395-8135 Wilmington (City) Police (302) 576-3648 DEPARTMENT OF JUSTICE — VICTIM/WITNESS SERVICES UNIT The Department of Justice Victim/Witness Services Unit provides information on criminal justice proce dures, notification of case status information, support counseling and accompaniment to many victims and witnesses in pending criminal cases. As an advocate for the victim, the program assists in replacing stolen identification cards, property return, employer intercession, completing Victim Loss State ments and filing Violent Crimes Compensa tion Board claims. Referrals to community resources may be offered. The Rape Response Unit provides social work services for pending sexual offense cases. For more informa tion or assistance, call: WILMINGTON/NEW CASTLE COUNTY Victim/Witness Services Unit (302) 577-8500 Rape Response Unit (302) 761-9100 KENT COUNTY (302) 739-4211 SUSSEX COUNTY (302) 856-5353 STATEWIDE (800) 870-1790 62 VICTIMS’ COMPENSATION ASSISTANCE PROGRAM This program compensates innocent victims of violent crimes, paying for costs that are not covered by insurance such as Medicare, Medicaid or private insurance. The program compensates for net lost income and expenses incurred due to personal injury, disfi gurement disability, or mental suffering. Medical costs are paid directly. There is no compensation for loss of personal property. The program also address es commu nity education, providing speakers on the compensation program and violent crime. If you have been the victim of a violent crime (and the crime has been reported to the police), you may file a claim form with the Victims’ Compensation Assistance Program. If you are unable to visit the office, an inves tigator can come to your home or the hospi tal. For more informa tion, call: Victims’ Compensation Assistance Program 900 N. King Street, Ste. 4 Wilmington, DE 19801 (302) 255-1770 In State only (800) 464-4357 http://www.attorneygeneral.delaware.gov/VCAP/ 63 Education ACADEMY OF LIFELONG LEARNING The Academy of Lifelong Learning provides an opportu nity for continued intellectual stimulation for persons over age 50. Sponsored by the University of Delaware’s Division of Con tinuing Education, the Academy offers an opportunity for seniors to teach, learn and travel with peers. Members teach a wide variety of courses to participants. A fee is charged for membership. Member ship offers participation in the activities of the Academy, including attendance at up to fi ve noncredit classes of your choice, and enjoyment of the many cultural and enrichment programs offered. For more information, call: The Academy of Lifelong Learning Arsht Hall, 2700 Pennsylvania Avenue Wilmington Campus, Wilmington, DE 19806 (302) 573-4417 Lewes, DE 19958 (302) 645-4111 ADULT PLUS + Adult Plus + provides opportunities for lifelong learning, enrichment, and enjoyment. Classes are held at the Georgetown campus of Delaware Technical and Community College. For more information, call: Delaware Technical and Community College P.O. Box 610 Georgetown, DE 19947 (302) 856-5618 64 BOOK BUDDIES (New Castle County residents) New Castle County Department of Community Services volunteers will deliver books to eligible seniors in New Castle County. (302) 995-7600 or (302) 395-5660 www.nccdelib.org DELAWARE MONEY SCHOOL The Delaware Money School runs a series of free workshops to increase financial literacy. Classes are held around Delaware at local libraries and agencies. (302) 792-1200 www.delawaremoneyschool.com GEM (Education and Wellness Classes for persons over 50) Jewish Family Service 99 Passmore Road Wilmington, DE 19810 (302) 478-9411 LIBRARY SERVICES The Delaware Division of Libraries offer services free of charge through the mail to people unable to visit their local public library due to disabilities: Library for the Blind and Physically Handicapped Talking books and playback equipment are provided on loan through the mail to people who are unable to read standard print due to a temporary or permanent visual, physical or reading disability. (800) 282-8696 65 Education continued UNIVERSITY OF DELAWARE COOPERATIVE EXTEN SION SERVICE The University of Delaware Cooperative Exten sion Service offers a variety of informal educational pro grams on topics such as food preparation, food man agement, nutrition, interpersonal relationships, housing and clothing adaptation or alteration, and money management. All services are free. For more informa tion, call: University of Delaware Cooperative Exten sion Ser vice New Castle County (302) 831-2667 Kent County (302) 730-4000 Sussex County (302) 856-7303 FREE OR REDUCED TUITION RATES AT DELAWARE COL LEGES AND UNIVERSITIES The following institutions of higher learning provide free or reduced tuition to older Delawareans. For more specific information, please contact the institution. DELAWARE STATE UNIVERSITY Delawareans age 60 and over may attend classes for credit or audit tuition-free on a space avail able basis. There is a registration fee (part-time and full-time students $30), and charges for books, supplies, lab and shop fees. Free tuition does not in clude non-credit and special interest cour ses. For more informa tion call: (302) 857-1200 66 DELAWARE TECHNICAL & COMMUNITY COLLEGE Delaware residents 60 years of age or older may enroll tuition free in all Delaware Tech catalog courses on or after the first day of classes if spaces are available. Books, supplies, lab, and shop fees will be charged. There are some limitations on tuition-free enrollment. Non-credit courses are not included in this policy; therefore, tuition must be paid. Stanton/Wilmington–Senior Learning Link (302) 830-5206 Kent County (302) 857-1000 Sussex County (302) 856-5400 UNIVERSITY OF DELAWARE Older adults, age 60 and over, may attend classes for credit or audit tuition-free, on space available basis, if they are enrolled in an academic undergradu ate or graduate degree program at the University of Delaware. There is no registration fee (except for the summer session), but there are charges for books, sup plies, lab fees, and other administrative fees. Free tuition does not include noncredit and special interest cour ses. For more information, call: University of Delaware (302) 831-2741 WIDENER UNIVERSITY Tuition-free enrollment for a maximum of six credits per semester of undergraduate study is offered to Delaware Valley residents 65 years of age or older. Widener University (610) 499-4292 67 Emergency Preparedness Delaware is susceptible to many emergency situations, such as natural disasters, technological disasters and terrorism. Some of these situations can occur in an instant and some can occur with a few days notice. This section will provide more information to help individuals prepare for an emergency. If you or someone close to you has a disability you may need to take additional steps to protect yourself and your family in an emergency. There is a wealth of information available, both in Delaware and nationally, to help you prepare your personal plan, practice it and maintain it. For a copy of a “Disaster Readiness Planning Guide”, designed for persons with disabilities to complete with assistance, call (302) 255-9390. Here are some agencies that can be helpful to you as you plan your response to any emergency: American Red Cross 100 West 10th Street, Suite 501 Wilmington, DE 19801 (302) 656-6620 www.redcross.org 1-800-REDCROSS Centers for Disease Control and Prevention (CDC) 1600 Clifton Rd Atlanta, GA 30333 (800) CDC-INFO TTY: (888) 232-6348 24 Hours/Every Day cdcinfo@cdc.gov • www.cdc.gov • www.fl u.gov 68 Federal Emergency Management Agency (FEMA) 500 C Street S.W. Washington, D.C. 20472 (202) 646-2500 (800) 621-FEMA www.fema.gov National Organization on Disability 888 16th Street NW Washington, D.C. 20006 F (202) 293-5960 www.nod.org/emergency U.S. Department of Homeland Security www.ready.gov (202) 282-8000 (800) BE READY Delaware Emergency Preparedness Agencies: Delaware Division of Public Health (DPH) Public Health Preparedness Section 100 Sunnyside Road, Prickett Building Smyrna, DE 19977 (302) 223-1000 http://dhss.delaware.gov/dhss/dph/index.html 69 Emergency Preparedness continued State of Delaware 911 Emergency Information This information is confidential. Is for use by 911 centers only. Print this form out, complete and send to: State of Delaware 911 Administration - P.O. Box 818, Dover, DE 19903 or fax to: (302) 739-4874. For questions, please call (302) 744-2682 COUNTY: . New Castle . Kent . Sussex This is the telephone number from which an emergency call might come: (302)__________________________________ This is: . Voice . TTY . Both (302)__________________________________ This is: . Voice . TTY . Both Street address:_________________________________________________________________ City: _____________________________________________ State: DE Zip: _______________ These are the people in this residence who may need assistance: PERSON #1: . Male . Female Date of Birth:___________________________ . Deaf/Hard of Hearing . Blind/Visually Impaired . Uses Wheelchair . Uses Crutches/Walker/Braces . Confined to Bed . Mental Retardation . Cardiac Condition . Mental Illness . Speech Impairment . Chronically Obese . Epilepsy Other:______________________________ PERSON #2: . Male . Female Date of Birth:___________________________ . Deaf/Hard of Hearing . Blind/Visually Impaired . Uses Wheelchair . Uses Crutches/Walker/Braces . Confined to Bed . Mental Retardation . Cardiac Condition . Mental Illness . Speech Impairment . Chronically Obese . Epilepsy Other:______________________________ 70 911 System To register a person with special needs with the Delaware 911 system, complete and submit the 911 form below or call the 911 Administrator at (302) 744-2682. If situation is temporary, when will this information no longer be true?_______________ Residence has: . Doorbell Flasher . Service Dog . Oxygen Tank . Guard Dog If a resident is confined to bed or otherwise immobile, this is the room in the home where the person is generally located (please describe): ____________________________ If some residents in the home use a language other than English, please list here: Additional information about this residence, the people in it, alternative communication devices that might be used or potential hazards that emergency responders might need to know: __________________________________________________________________ Person responsible for filling out this form: Name:__________________________________________________________________________ Agency (if applicable): ___________________________________________________________ Address: _______________________________________________________________________ City: ________________________________________________ State: DE Zip: _____________ Telephone: _____________________________________ This is: . Voice . TTY . Both Signature: _____________________________________________ Date: ___________________ Terry M. Whitham, E911 Administrator P.O. Box 818, 303 Transportation Circle, Dover, DE 19903-0818 Voice: (302) 744-2682 • Fax: (302) 739-4874 71 Emergency Preparedness continued SPECIAL NEEDS ALERT PROGRAM (SNAP) SNAP identifies children with special health care needs before an emergency situation. Register your child with special health care needs with Delaware’s 911 system. Call (302) 744-5400 or go to www.dhss.delaware.gov/dph/ems/emscsnap.html. DELAWARE EMERGENCY MANAGEMENT AGENCY (DEMA) 165 Brick Store Landing Road, Smyrna, DE 19977 (302) 659-DEMA (3362) (877) SAY-DEMA (877) 729-3362 - Delaware only Fax (302) 659-6855 Statewide Emergencies: Dial 911 COUNTY AND CITY AGENCY NUMBERS New Castle County Office of Emergency Management: (302) 395-2700, Fax (302) 395-2705 City of Wilmington Emergency Management Offi ce: (302) 576-3914, Fax (302) 571-5491 Kent County Division of Emergency Planning and Operations: (302) 735-3465, Fax (302) 736-2223 Sussex County Emergency Operations Center: (302) 855-7801, Fax (302) 855-7800 www.dema.delaware.gov 72 Employment Call the Job Accommodation Network (JAN) with questions about accommodations on the job for persons with disabilities. (800) 526-7234 www.jan.wvu.edu Go to www.delarf.org or call DELARF at (302) 622-9177 to obtain a list of Delaware agencies that offer employment training and placement services for persons with disabilities and older adults. In addition to that list, the following government agencies assist in job assessment and placement activities: 73 Employment continued Delaware Department of Labor/Disability Program Navigator Call the Disability Program Navigator if you are disabled and interested in working. Contact: (302) 761-8094 (302) 857-5871 (302) 368-6980 (302) 858-5247 Older and disabled Delawareans are served by a variety of employment and training programs through the Department of Labor. The Department also offers individual counseling, job referral, placement and job seeking skills training. Staff will interview prospective workers to match qualified job seekers with employers. WILMINGTON Division of Employment and Training 4425 North Market Street Wilmington, DE 19802 (302) 761-8085 NEW CASTLE COUNTY Division of Employment and Training Pencader Corporate Center 225 Corporate Blvd. Suite 211 Newark, DE 19702 (302) 453-4350 KENT COUNTY Division of Employment and Training P.O. Box 616 1114 S. DuPont Highway Suite 104 Dover, DE 19903-0616 (302) 739-5473 SUSSEX COUNTY Division of Employment and Training P.O. Box 548, Route 113 Georgetown, DE 19947-0548 (302) 856-5230 74 The Delaware Division of Vocational Rehabilitation (DVR) in the Department of Labor focuses on jobs for persons of all ages with signifi cant disabilities. 4425 N. Market Street P.O. Box 9969, Wilmington, DE 19809 (302) 761-8300 www.delawareworks.com Appoquinimink State Service Center 122 Silver Lake Road Middletown DE 19709 (302) 378-5779 Pencader Offi ce Park 190 Executive Drive Newark, DE 19702 (302) 368-6980 Carroll’s Plaza 1114 DuPont Highway, Suite 105 Dover, DE 19901 (302) 739-5478 Georgetown Professional Park 600 N. DuPont Hwy, Suite 212 Georgetown, DE 19947 (302) 856-5730 Disabled Veterans Outreach (302) 761-8085 (302) 368-6622 (302) 739-5473 (302) 856-5230 Delaware Commission for Veterans Affairs 802 Silver Lake Blvd. Dover, DE 19904 (302) 739-2792 (800) 344-9900 http://veteransaffairs. delaware.gov/services.shtml Go to “Veterans Benefi ts”. Delaware Health and Social Services Division for the Visually Impaired (DVI) 1901 N. DuPont Highway New Castle, DE 19720 (302) 255-9800 11-13 S.W. Front Street Milford, DE 19963 (302) 424-7240 75 Employment continued Medicaid for Workers with Disabilities (MWD) The Medicaid for Workers with Disabilities Program was implemented by the Delaware Division of Medicaid and Medical Assistance on October 1, 2009. This program is intended to assist individuals with disabilities by allowing them to work without losing health benefits. Individuals with countable income below 275% of the Federal Poverty Level (FPL) may be eligible. Cost sharing, in the form of monthly premiums, will be applied to those with incomes exceeding 100% of Federal Poverty Level. For more information and an application, please contact Andrea Hinson at (302) 857-5045 or andrea.hinson@state.de.us. 76 SENIOR COMMUNITY SERVICE EMPLOYMENT PRO GRAM The Division of Services for Aging and Adults with Physical Disabilities, Senior Community Service Employment Program provides subsidized, part-time employment opportunities for low-income persons age 55 and above. The program also provides supportive services, training and assis tance with seeking employment in the private sector. For more information, call: WILMINGTON/NEW CASTLE COUNTY Wilmington Senior Center, Inc. 1901 N. Market Street, Wilmington, DE 19802 (302) 651-3440 KENT COUNTY Modern Maturity Center, Inc. 1121 Forrest Ave., Dover, DE 19904 (302) 734-1200 SUSSEX COUNTY First State Community Action Agency P.O. Box 877, Georgetown, DE 19947 (302) 856-7761 CRAFT SHOPS Craft shops dedicated exclusively to the sale of items made by older persons are listed below. They accept items on consignment and may be contacted for additional information. Also, contact any senior center about placing items for sale in their gift shops. KENT COUNTY Modern Maturity Center 1121 Forrest Avenue, Dover, DE 19904 (302) 734-1200 77 Financial Assistance/ Consumer Counseling ADOPT-A-FAMILY Grandparents who find themselves suddenly raising a grandchild and are in need of household goods such as a crib, car seat, bed, etc., should contact their closest State Service Center. Ask for an appointment with a State Services Center social worker. For household goods such as those listed above, you will need a referral from the worker. You can locate the State Service Center closest to you by calling the Delaware Helpline at 211 or (800) 464-4357 or see the map of center locations on page 10. DELAWARE ASSISTIVE TECHNOLOGY LOAN FUND DELAWARE TELEWORK EQUIPMENT LOAN FUND For persons seeking a loan to purchase assistive technology such as home modifications, vehicle modifications, communication devices, sensory aids and adapted computer equipment. Also, the Telework Loan Fund can provide a loan for equipment and modifi cations so a person can work from home or another remote location. Contact the Delaware Assistive Technology Initiative at (302) 651-6790 or email dati@asel.udel.edu or go to the web at www.dati.org/funding/index.html. 78 DELAWARE CAREPLAN, INC. If you have a family member with special needs and are concerned about who will care for these needs when you are no longer able, Delaware CarePlan, a non-profit, non-governmental organization established in 1998, can provide lifetime assistance and planning for individuals with disabilities and their families. Family members meet with CarePlan professionals to design the care plan and designate the monies to be deposited in a pooled trust investment for your family member’s use. Delaware CarePlan, Inc. 25 Augustine Street, Wilmington, DE 19804 (302) 633-4000 DELAWARE MONEY MANAGEMENT PROGRAM The Delaware Money Management Program is cosponsored by the Division of Services for the Aging and Adults with Physical Disabilities and AARP. This program offers money management service to help low-income seniors and adults with physical disabilities that have difficulty budgeting, paying routine bills and keeping track of financial matters. The program’s goal is to promote and prolong independent living for individuals who are at risk of losing their independence due to inability to manage their fi nancial affairs. The program uses volunteers to assist individuals who do not have friends or relatives able or willing to help. (302) 255-9380 or (800) 223-9074 or email to: dsaapdinfo@state.de.us 79 Financial Assistance/Consumer Counseling continued DELAWARE MONEY SCHOOL Offers free classes statewide on a variety of topics related to fi nancial management. Call (800) 642-2227 for a listing of classes or go to www.delawaremoneyschool.com. FINANCIAL MANAGEMENT SERVICES FOR PERSONAL ASSISTANCE SERVICES JEVS Supports for Independence empowers and assists individuals in their role as employers by helping them manage and direct their personal care in their own homes and communities. Financial Management Services include processing payroll, completing background checks on personal assistants, recruiting and hiring assistants and filing and depositing employment taxes. 80 JEVS SUPPORTS FOR INDEPENDENCE 99 Passmore Road Wilmington, DE 19803 (302) 887-9875 www.sfi .jevs.org Nationwide Financial Services Financial Planner Diann Jones specializes in estate planning for families with a child with special needs (302) 449-5556 or e-mail to diannjones@gmail.com www.diannjones.com TELEPHONE SERVICE DISCOUNTS Telephone service discounts for low-income persons - contact LifeLine Assistance and Link-Up America at www.lifelinesupport. org. You are eligible for LifeLine in Delaware if you participate in any of these programs: Food Stamps, LIHEAP (energy assistance), Medicaid, Section 8 Housing Assistance, SSI, TANF, free lunch program. Call (800) 464-HELP or 211 for more information. Call (800) 977-3768 for Safelink Wireless for lower cost telephone service or go to www.safelinkwireless.com DEBT COUNSELING The following are resources for debt coun seling. The counseling is free and there are no income guidelines (except for Neighborhood House, Inc.). Persons must call for an appointment. Home visits can be arranged and some offices will negotiate with creditors. For more information, call: 81 Financial Assistance/Consumer Counseling continued CCCS Consumer Credit Counseling Services of Maryland & Delaware, Inc. (800) 642-CCCS Catholic Charities 4th & Greenhill Ave., P.O. Box 2610, Wilmington, DE 19805 (302) 655-9624 Cooperative Extension Services (302) 831-1095 / (302) 730-4000 / (302) 856-7303 Delaware Community Reinvestment Action Council 601 N. Church Street, Wilmington, DE 19801 (302) 654-5024 First State Community Action Agency, Inc. P.O. Box 877, 308 N. Railroad Ave., Georgetown, DE 19947 (302) 856-7761 / (800) 372-2240 Lutheran Community Services 1304 North Rodney Street, Wilmington, DE 19806 (302) 654-8886 Neighborhood House, Inc. 1218 B Street, Wilmington, DE 19801 (302) 652-3928 Housing Counselor: (302) 652-3978 (Housing problems, mortgage payments, pre-purchase counseling only) Call (202) 326-4000 for the Pension Benefit Guaranty Corp. if an employer has closed down and you are searching for any possible pension benefits due you. 82 TAX INFORMATION There are special tax exemptions, credits or deduc tions for anyone over the age of 65 at the federal, state and local levels. All three counties and many cities and towns offer some form of property tax relief to low income per sons aged 65 or older. For more information, call: FEDERAL: Internal Revenue Service Federal Building 9th and King Streets, Wilmington, DE 19801 (800) 829-1040 • Forms: (800) 829-FORM STATE: Delaware State Division of Revenue Hours: 8:00 am to 4:30 pm WILMINGTON Carvel State Offi ce Bldg. 9th & French Streets Wilmington, DE 19801 (800) 292-7826 (in DE only) (302) 577-8200 (Public Service Rep.) DOVER Thomas Collins Building Route 13, Dover, DE 19901 (302) 744-1085 GEORGETOWN 418 N. DuPont Highway, Georgetown, DE 19947 (302) 856-5358 83 Financial Assistance/Consumer Counseling continued NEW CASTLE COUNTY: New Castle County Assessment Division Government Center, 87 Reads Way, New Castle, DE 19720 (302) 395-5520 KENT COUNTY: Kent County Board of Assessment Robert W. O’Brien Building 414 Federal Street, Dover, DE 19901 (302) 744-2401 SUSSEX COUNTY: Sussex County Treasury Division County Court House, Georgetown, DE 19947 (302) 855-7700 LOCAL MUNICIPALITIES: Check with your local city/town offices for infor mation. 84 CONGREGATE NUTRITION PROGRAM Food Programs Food Programs The Division of Services for Aging and Adults with Physical Disabilities’ congregate nutrition program serves thousands of Delaware ans over the age of 60, their spouses, and disabled persons who meet eligibility criteria. The program provides a daily, nutritional ly-sound and satisfying meal in a group setting or in the home when necessary. Nutrition coun seling and nutrition education are also compo nents of the program. Nutritional supplements are also available based on health needs. The state of Delaware has four major nutrition projects (noted with a *) serving meals in a group sett ing. Within each project there are multiple sites where the meals are served. WILMINGTON * City Fare 1703 W. 10th Street Wilmington, DE 19805 (302) 421-3734 Claymore Senior Center 504 S. Clayton Street Wilmington, DE 19805 (302) 428-3170 85 Food Programs continued Fraim Center for Active Adults 669 S. Union Street Wilmington, DE 19805 (302) 658-8420 Francis X. Norton Senior Center 922 Madison St. Wilmington, DE 19801 (302) 594-9455 Jimmy Jenkins Senior Center 2300 Bowers Streets Wilmington, DE 19802 (302) 764-9022 People’s Settlement Association Senior Center 408 E. 8th Street Wilmington, DE 19801 (302) 658-4133 Salvation Army Senior Center 102 W. 5th Street Wilmington, DE 19801 (302) 658-0789, Ext. 25 St. Anthony’s Senior Center 1703 W. 10th Street (1st Floor) Wilmington, DE 19805 (302) 421-3735 St. Patrick’s Center 107 E. 14th Street Wilmington, DE 19801 (302) 652-6219 South Wilmington Senior Adult Program Mt. Joy United Methodist Church 451 Townsend Street Wilmington, DE 19801 (302) 655-7751 West Center City Adult Center 501 N. Madison Street Wilmington, DE 19801 (302) 658-5332 Wilmington Senior Center 1901 N. Market Street Wilmington, DE 19802 (302) 651-3400 Wilmington Housing Authority (WHA) Facilities: (The following locations are avail able to WHA resi dents only) Compton Towers, Los Jardines, Maplewood Apartments, Parkview Apartments, Terry Apartments 86 NEW CASTLE COUNTY *New Castle County Nutrition Program New Castle County Department of Community Services 77 Reads Way New Castle, DE 19720 (302) 395-5650 Absalom Jones Senior Center 310 Kiamensi Road Wilmington, DE 19804 (302) 998-0363 Brandywine Senior Center Claymont Community Center 3301 Green Street Claymont, DE 19703 (302) 798-5562 C & D Senior Center Liberty Terrace Apts. Community Room Freedom Road Newark, DE 19702 (302) 323-2630 De La Warr Senior Center 19 Lambson Lane New Castle, DE 19720 (302) 429-0581 (Siegel) Jewish Community Center 101 Garden of Eden Rd. Wilmington, DE 19803 (302) 478-5660 Mid-County Senior Center First Regiment Road Wilmington, DE 19808 (302) 995-6555 M.O.T. Senior Center 300 South Scott St. Middletown, DE 19709 (302) 378-3041 New Castle Senior Center 400 South Street New Castle, DE 19720 (302) 326-4209 Newark Senior Center 200 White Chapel Dr. Newark, DE 19713 (302) 737-2336 Oak Grove Senior Center 11 Poplar Avenue Elsmere, DE 19805 (302) 998-3310 Sellers Senior Center 500 Duncan Road Wilmington, DE 19809 (302) 762-2050 87 Food Programs continued Woodlea Elderly Apartments 5500 Fairmont Drive Wilmington, DE 19808 (302) 737-5616 KENT COUNTY *MANNA Modern Maturity Center 1121 Forrest Ave. Dover, DE 19904 (302) 734-1200 Harrington Senior Center 102 Fleming Street Harrington, DE 19952 (302) 398-4224 (302) 398-4421 Luther Towers 430 Kings Highway Dover, DE 19901 (302) 674-1408, ext. 28 Mamie A. Warren Maturity Center 1775 Wheatleys Pond Road Smyrna, DE 19977 (302) 653-4078 Milford Senior Center 111 Park Ave. Milford, DE 19963 (302) 422-3385 Peach Circle 327 Paul Street Smyrna, DE 19977 (302) 653-5868 SUSSEX COUNTY *CHEER Activity Center 546 S. Bedford Street Georgetown, DE 19947 (302) 856-5187 Bridgeville Senior Center 414 Market Street Bridgeville, DE 19933 (302) 337-8771 Casa San Francisco P.O. Box 38 127 Broad Street Milton, DE 19968 (302) 684-8694 Georgetown CHEER Activity Center 546 S. Bedford Street Georgetown, DE 19947 (302) 856-5187 Greenwood CHEER Center P.O. Box 341 41 Schulze Road Greenwood, DE 19950 (302) 349-5237 88 Harbor Lights CHEER Activity Center 34211 Woods Edge Drive Lewes, DE 19958 (302) 645-9239 Laurel Senior Center P.O. Box 64 113 N. Central Avenue Laurel, DE 19956 (302) 875-2536 Long Neck CHEER Activity Center 26089 Shoppes at Long Neck Millsboro, DE 19966 (302) 945-3551 HOME-DELIVERED MEALS Ocean View CHEER Activity Center 30637 Cedar Neck Rd. Ocean View, DE 19970 (302) 539-2671 Roxana CHEER Activity Center 34314 Pyle Center Road Frankford, DE 19945 (302) 732-3662 Slaughter Neck CHEER Activity Center 22942 Slaughter Neck Road Lincoln, DE 19960 (302) 684-4819 The home-delivered meals program provides nutri tious meals to homebound individuals over age 60 and their spouses. Special diets are available from many sites. Contact the project below for additional informa tion. WILMINGTON/New Castle County City Fare 1703 W. 10th Street, Wilmington, DE 19805 (302) 421-3734 Newark Senior Center 200 White Chapel Dr., Newark, DE 19713 (302) 737-2336 89 Food Programs continued KENT COUNTY & LOWER NEW CASTLE COUNTY MANNA Modern Maturity Center 1121 Forrest Ave., Dover, DE 19904 (302) 734-1200 SUSSEX COUNTY CHEER 546 S. Bedford St., Georgetown, DE 19947 (302) 856-5187 Meals-On-Wheels of Lewes and Rehoboth, Inc. 32409 Lewes-Georgetown Highway, Lewes, DE 19958 (302) 645-7449 (Call between 8:00 a.m. and 3:00 p.m.) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) The SNAP Program supplies persons meeting certain eligibility requirements with stamps that may be used to purchase food. The program is adminis tered by DHSS’ Division of Social Services. For more informa tion, call: Delaware Helpline 211 or (800) 464-4357 90 Government Programs Government Programs See www.Delaware.gov for a listing of online Delaware government services and information. See www.usa.gov or www.benefi ts.gov or call (800) FED-INFO for federal government benefits information. The DHSS Human Services Directory, a comprehensive listing of programs and services available in Delaware, is now available online (and free for the first time In its 15-year history) at http://www.dhss. delaware.gov/dhss/dssc/fi les/2009_hsdirectory.pdf. These agencies offer a database of information about Delaware social services: Children and Families First (child care, elder care and respite provider network for caregivers) (800) 734-2388 Contact Delaware (24-hour help line for rape crisis, suicide counseling, crisis intervention) P.O.Box 9525, Wilmington, DE 19809 (302) 761-9100 (800) 262-9800 Delaware Helpline (Statewide information and referral to over 2,100 health and human service programs, including government offices and personnel.) 900 N. King Street, Wilmington, DE 19801 (800) 464-4357 or 211 (800) 273-9500 (out of state) Hispanic Outreach, Latin American Community Center (302) 655-7338 91 Government Programs continued DELAWARE MONEY MANAGEMENT PROGRAM (DMMP) A joint program with AARP, the program offers money management assistance to low-income seniors and adults with physical disabilities who have difficulty budgeting, paying routine bills and keeping track of financial matters. Trained volunteers assist persons who do not have friends or relatives able or willing to help. Delaware Money Management Program (800) 223-9074 DELAWARE SENIOR MEDICARE PATROL (SMP) Delaware Senior Medicare Patrol is a federally-funded project offered through the Delaware Division of Services for Aging and Adults with Physical Disabilities to teach Medicare beneficiaries to be better health care consumers. Volunteers are recruited and trained to lead sessions for other beneficiaries about how to identify and report possible health care fraud or assist beneficiaries with their specifi c issues. Delaware Senior Medicare Patrol (800) 223-9074 DHSS DIVISION OF DEVELOPMENTAL DISABILITIES SERVICES DHSS’ Division of Developmental Disabilities Services helps Delaware citizens with mental retardation realize their develop mental potential through specialized services in residential and habili tative settings, services to families, consul tation, and prevention activities. 92 For more information, call: NEW CASTLE COUNTY (302) 836-2100 KENT COUNTY (302) 744-9600 SUSSEX COUNTY (302) 933-3000 DHSS DIVISION FOR THE VISUALLY IMPAIRED (DVI) DHSS’ Division of Visually Impaired provides comprehensive services to the blind and severely visually impaired in the home or in the DVI training center. Some services are based on fi nancial eligibili ty. DVI also offers a special program, VIP 55, for persons aged 55 and over. VIP services include training, services in the home, and the provision of aids and appliances. For more information and to request a copy of their Guide to Services and Resources, call: NEW CASTLE COUNTY (302) 255-9800 KENT and SUSSEX COUNTIES (302) 424-7240 93 Government Programs continued ELDERinfo ELDERinfo, State Health Insurance Assistance Program, is a public service provided by the Delaware Insurance Department to help Medicare beneficiaries understand their Medicare, Medicaid, long term care insurance and other types of health insurance. ELDERinfo (800) 336-9500 THE GOVERNOR’S ADVISORY COUNCIL ON SERVICES FOR AGING AND ADULTS WITH PHYSICAL DISABILITIES The Governor’s Advisory Council on Services for Aging and Adults with Physical Disabilities serves in an advisory capacity to DHSS’ Division of Services for Aging and Adults with Physical Disabilities. The Council seeks to protect, promote, and advocate for older Delawareans and adults with physical disabilities. Council members are appointed by the Governor and represent all geographic areas of Delaware. For more information, call: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 255-9390 Statewide toll free (800) 223-9074 dsaapdinfo@state.de.us LONG TERM CARE OMBUDSMAN PROGRAM DHSS’ Long Term Care Ombudsman Program provides impartial fact-finders whose job it is to assure that adults in licensed 94 institutions, nursing homes, assisted living and adult foster care homes receive fair treatment. The Ombudsman seeks to: • Investigate and resolve complaints made by or on behalf or residents of long term care facilities regarding violations of patients’ rights. • Train volunteers and others to participate in the Ombudsman Program. • Advocate for improving the quality of life for residents of long term care facilities. • Provide information and training to residents, families, and staff on topics such as patient rights, living wills, and patient abuse. For more information, or to register a problem or complaint, call: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 255-9390 Kent/Sussex County (302) 424-7310 Statewide (800) 223-9074 dsaapdinfo@state.de.us DHSS DIVISION OF LONG TERM CARE RESIDENT PROTECTION This Division promotes the quality of care, safety and security of people living in long term care facilities and ensures these facilities’ compliance with applicable state and federal laws designed to protect these residents. For more information or to make a complaint, call 877-453-0012. New Castle County (302) 577-6666 Kent/Sussex County (302) 424-8600 95 Government Programs continued MEDICAID DHSS’ Division of Medicaid and Medical Assistance administers the Medicaid Program (also known as Medical Assistance or Title XIX of the Social Security Act). This is a federal/state insurance program which covers specified medical expenses for the low-income aged, blind, and disabled. There are distinct eligibility criteria for participation in the program. (302) 255-9500 (302) 424-7210 (302) 368-6610 (800) 372-2022 MEDICAID WAIVER(S) FOR THE ELDERLY AND DISABLED/ ASSISTED LIVING/ACQUIRED BRAIN INJURY The Medicaid Home and Community-Based Services Waiver Program allows low-income persons with disabilities to remain in their own homes rather than move into an institutional setting. A person who is eligible for this program can receive all regular Medicaid services and, as needed, case management, homemaker, respite care (both home and institutional), an emergency response system and day care. For financial eligibility information, call the Division of Medicaid and Medical Assistance at: (302) 368-6610 (302) 424-7210 (800) 372-2022 For information about the Medicaid waiver program, call DHSS Division of Services for Aging and Adults with Physical Disabilities: (302) 391-3500 (302) 424-7310 (800) 223-9074 96 Medicaid for Workers with Disabilities (MWD) The Medicaid for Workers with Disabilities Program was implemented by the Delaware Division of Medicaid and Medical Assistance on October 1, 2009. This program is intended to assist individuals with disabilities by allowing them to work without losing health benefits. Individuals with countable income below 275% of the Federal Poverty Level (FPL) may be eligible. Cost sharing, in the form of monthly premiums, will be applied to those with incomes exceeding 100% of FPL. For more information and an application, please contact Andrea Hinson at (302) 857-5045 or andrea.hinson@ state.de.us. MEDICARE Medicare is a federal health insurance program for people aged 65 and older, qualified disabled persons, and persons with chronic kidney disease. Local Social Security Administration offi ces take applications for Medicare and provide information about the program. For more information, call 1-800-MEDICARE (800) 6334227, or visit www.medicare.gov. You can also contact ELDERinfo in Delaware at (800) 336-9500. If you are a caregiver, go to “Ask Medicare” at www.medicare.gov/caregivers to help your loved one choose a nursing home, a drug plan, get help with billing, etc. If you have questions about the quality of care you are receiving, call: Quality Insights of Delaware (866) 475-9669 (302) 475-8100 . 97 SOCIAL SECURITY AND SUPPLEMENTAL INCOME (SSI) The Social Security Administration manages the Social Security and SSI programs. Eligibility and benefits for Social Security depend upon one’s employment history. Benefits are also payable to spouses, widow/widowers, and minor or disabled children of retired, disabled, or deceased workers. The federal guaranteed income program for the elderly, blind and disabled, Supplemental Security Income, provides a guaranteed minimum income for individuals whose incomes are below a certain level. The Social Security Administration also processes applications for Medicare, and forwards applications for Medicaid to appropriate agencies. The web site is www.ssa.gov. For more information, call: WILMINGTON/NEW CASTLE COUNTY (302) 323-0304 (800) 772-1213 KENT COUNTY (302) 674-5162 (800) 772-1213 SUSSEX COUNTY (302) 856-9620 (800) 772-1213 Veterans Administration Benefits and Information (800) 827-1000. For a copy of “Federal Benefits for Vets and Dependents” call (866) 512-1800 or go to www. va.gov. 98 Home Health Care/Personal Assistance/Homemaker/Hospice Homemaker, home health care and personal assistance services agencies help individuals function as independently as possible in their own homes. The services provided vary from agency to agency. Home health care and personal assistance services involves companion care, personal care and medical ly-oriented care, ranging from assistance with personal care needs (supervised aide services) to skilled care such as dressing changes or phys ical therapy provided by a licensed profes sional. Homemaker services include household chores such as meal preparation, light housekeeping, laundry and shopping. 99 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Provided here is a list of home health and personal assistance service agencies licensed in the state of Delaware. These or ganizations provide a variety of services and will accept different types of payment. Hospice is a choice when recovery is no longer possible. Hospice focuses on care, not cure, ensuring that patients and their families receive the care, comfort and support they need. Pain and symptom management and emotional support are provided in the familiar surroundings of home, regardless of the ability to pay. Go to www. hospicedirectory.org for listings by state. If you have a complaint regarding the care you receive from a licensed home health care, personal assistance services or hospice agency, please call the Office of Health Facilities Licensing and Certification at (800) 942-7373. PERSONAL EMERGENCY RESPONSE SYSTEMS (PERS) The following companies offer installation and monitoring of PERS systems in your home or apartment. There is a one time cost for installation and monthly costs to maintain the system. By pressing a button on a device worn on your wrist or around your neck, you 100 can signal that you need emergency help and/or assistance from previously identified family members, neighbors or your local 911 response team. Call these companies for more specifi c information, including costs. There are many more PERS companies listed on the internet that offer services to Delaware residents. Advanced Alert (302) 436-9406 Critical Signal Technologies (888) 547-4462 Life Station (866) 235-1747 Link to Life (877) 442-3232 Lifeline Systems (800) 368-2925 Med Scope (610) 642-9881, ext. 709 Phillips Lifeline (800) 451-0525 Response Link (302) 456-9012 or (302) 644-6990 101 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Additional Medical/Safety Services: VIAL OF LIFE KIT (New Castle County residents) Call (302) 395-8184 for your home kit from the New Castle County Emergency Medical Services Division. TRIAD FILE OF LIFE KIT (Kent County residents) Call (302) 739-4211 for your home kit. FILE OF LIFE KIT (Sussex County residents) Call (302) 645-3468 for your home kit. 102 103 Home Health Care/Personal Assistance/ Homemaker/Hospice continued NEW CASTLE COUNTY Absolute Home Health Care 262 Chapman Road Newark, DE 19702 (302) 369-1050 ADDUS HealthCare 5614 Kirkwood Highway Wilmington, DE 19808 (302) 995-9010 Amedisys Home Health 260 Chapman Road, Ste. 200 Newark, DE 19702 (302) 294-2001 Aston Home Health 1021 Gilpin Ave. Wilmington, DE 19806 (302) 421-3686 / 3687 Bayada Nurses, Inc. 750 Shipyard Dr. Wilmington, DE 19801 (302) 658-3000 (302) 655-1333 Bayada Nurses, Inc. 1400 Peoples Plaza Newark, DE 19702 (302) 836-1000 104 Christiana Care/Visiting Nurse Association One Read’s Way, Suite 100 New Castle Corporate Commons New Castle, DE 19720 (302) 327-5200 Comfort Care at Home 260 Chapman Road Newark, De 19702 (302) 737-8078 Comfort Keepers 35 Salem Church Road Newark, DE 19713 (302) 286-0100 Companion Hearts, LLC 276 E. Main St., Ste.9 Newark, DE 19713 (302) 731-9270 Compassionate Care Hospice 702B Kirkwood Highway Wilmington, DE 19805 (800) 219-0092 Compassionate Home Care 5239 W. Woodmill Drive Wilmington, DE 19808 (302) 999-8864 (302) 253-8417 105 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Delaware Hospice, Inc. Generations Home Care 3515 Silverside Road 15 Ashley Place Wilmington, DE 19810 Wilmington, DE 19804 (302) 478-5707 (302) 658-6731 (800) 838-9800 Griswold Special Care Eldercare Molter Associates 1915 Kirkwood Highway 3203 Concord Pike, Suite 2 Newark, DE 19711 Wilmington, DE 19803 (302) 456-9904 (302) 479-5200 Guava Homecare, Inc. Family Benefi t Homecare 307 Valley Brook Drive 3322 Englewood Road Hockessin, DE 19707 Wilmington, DE 19810 (302) 399-6389 (302) 725-4022 (302) 898-1563 106 107 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Heartland Home Health and Hospice 256 Chapman Road Newark, DE 19702 (302) 737-7080 Heartland Hospice House of Delaware 5661 Ochletree Lane Wilmington, DE 19808 (302) 239-2961 Home Helpers Serves all 3 counties 910 Gilpin Ave. Wilmington, DE 19806 (302) 633-6090 Home Instead Senior Care 1701 Shallcross Ave. Suite A Wilmington, DE 19806 (302) 654-4003 108 109 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Homewatch Caregivers of Delaware 5560 Kirkwood Highway Wilmington, DE 19808 (302) 442-4260 Ingleside Home Health Care 1005 N. Franklin St. Wilmington, DE 19806 (302) 575-0250 Interim Health Care 2 Reads Way, Suite 123 New Castle, DE 19720 (302) 322-2743 Jewish Family Service 99 Passmore Road Wilmington, DE 19810 (302) 478-9411 Maxim Healthcare 1409 Foulk Road, Suite 203 Wilmington, DE 19803 (302) 478-3434 Neuro Care/Total Care 201 Ruthar Drive, Suite 5 Newark, DE 19711 (302) 738-6400 110 Odyssey Health Care 1407 Foulk Road, Ste. 200 Wilmington, DE 19803 (302) 479-7500 Oncology Care Home Health 267 E. Main St. Newark, DE 19711 (302) 455-1500 Right at Home 1500 N. French Street Wilmington, DE 19801 (302) 652-1550 St. Francis Home Health Care 7th and Clayton Streets Wilmington, DE 19805 (302) 575-8240 Saints Home Health Care 1601 Concord Pike Wilmington, DE 19803 (302) 652-4617 Seasons Hospice 220 Continental Drive Newark, DE 19713 (302) 533-3800 Senior Helpers 726 Yorklyn Road, Suite 410 Hockessin, DE 19707 (302) 234-1274 111 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Vitas Innovative Hospice 100 Commerce Drive Suite 302 Newark, DE 19713 (800) 938-4827 Your Own Home, LLC 3622A Silverside Road Wilmington, DE 19810 (302) 478-7081 KENT COUNTY ADDUS Health Care 1003 Mattlind Way Milford, DE 19963 (302) 424-4842 Amedisys Home Health 1221 College Park Dr. Dover, DE 19904 (302) 678-4764 112 113 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Bayhealth at Kent General Home Health Care 560 S. Governors Avenue Dover, DE 19904 (302) 744-7300 Bayhealth at Milford Memorial Home Health Care 104 N.E. Front Street Milford, DE 19963 (302) 424-8200 Choices for Seniors, Inc. 1030 Forrest Ave.Stes. 125-126 Dover, DE 19904 (518) 954-3303 (302) 678-3430 Nurse Association 2116 S. DuPont Highway Suite 2 Camden, DE 19934 (302) 698-4300 Comfort Keepers 282 Milford-Harrington Hwy. Milford, DE 19963 (302) 422-0955 Delaware Hospice 911 S. DuPont Hwy. Dover, DE 19901 (302) 678-4444 (800) 838-9800 114 Generations Home Care, Inc. 1125 Forrest Ave. Dover, DE 19904 (302) 734-7005 Home Instead Senior Care PO Box 39 (mail) 11550 Willow Grove Rd. Wyoming, DE 19934 (302) 697-6435 Interim Health Care 1679 S. DuPont Highway Dover, DE 19901 (302) 734-3131 Saints Home Health Care 3985 N. DuPont Highway Dover, DE 19904 (302) 883-2047 Senior Helpers 9 E. Loockerman St., Ste. 306 Dover, DE 19901 (302) 674-2234 SUSSEX COUNTY Absolute Home Health 31039 Country Gardens Blvd. Dagsboro, DE 19939 (302) 369-1050 115 Home Health Care/Personal Assistance/ Homemaker/Hospice continued Addus Home Health 1003 Mattlind Way Milford, DE 19963 (302) 424-4842 Amedisys Home Health 21309 Berlin Rd. Georgetown, DE 19947 (302) 855-0310 Beebe Home Health Agen cy 20232 Ennis Rd. Georgetown, DE 19947 (302) 854-5210 CHEER Inc. Homemaker and Home Health Services 20520 Sandhill Road Georgetown, DE 19947 (302) 856-5187 Christiana Care Visiting Nurse Association 600 N. DuPont Hwy. Suite 203 Georgetown, DE 19947 (302) 855-9700 116 Compassionate Care Hospice 31038 Country Garden Blvd. Ste. D2 Dagsboro, DE 19931 (302) 934-5900 Delaware Hospice 100 Patriots Way Milford, DE 19963 (302) 856-7717 (800) 838-9800 Generations Home Care, Inc. 205 East Market Street Georgetown, DE 19947 (302) 856-7774 Griswold Special Care 109 Market Street Lewes, DE 19958 (302) 644-6990 Heartland Hospice 17577 Nassau Commons Blvd. Lewes, DE 19958 (302) 645-6237 Peninsula Home Care 8470 Herring Run Road Seaford, DE 19973 (302) 629-4914 Vitas Hospice 1016 N. Walnut Street Milford, DE 19963 (302) 451-4000 117 Housing Housing Housing plays a major role in the life satisfaction of all persons. Housing options for older individuals and persons with disabilities range from the indepen dent situations to more coop erative arrangements to skilled care supervision. HOUSING DISCRIMINATION If you believe you have been denied housing because of your race, religion, a disability, or other factors, you may file a complaint with HUD (the federal Department of Housing and Urban Development) under the Fair Housing Act by calling the Delaware State Human Relations Commission or by calling HUD directly. 118 State Human Relations Commission 877-54HUMAN New Castle County (302) 577-5050 Kent County (302) 739-5040 Sussex County (302) 856-5331 ARC of Delaware housing web site for persons with disabilities at www.arcde.org Go to Delaware State Housing Authority’s “Delaware Affordable Housing Services Directory” at: 888-363-8808 or www.destatehousing.com Delaware Housing Coalition P.O. Box 1633, Dover, DE 19903 (302) 678-2286 • (888) 335-7928 Call to request their newsletter and ”Housing in a Hurry” listing or go to www.housingforall.org Homeless Planning Council (302) 654-0126 • www.hpcdelaware.org Housing Opportunities of Northern Delaware (HOND) 100 W. 10th Street, Wilmington, DE 19801 (302) 429-0794 Fair Housing Act training 119 Housing continued Statewide Association of Tenants P.O. Box 397, Dover, DE 19903 • (302) 678-2286 HUD offi ces: Dept. of Housing and Urban Development (HUD) (800) 669-9777 • www.hud.gov Wilmington, DE HUD Field Offi ce (302) 573-6300 HUD Fair Housing Distribution Center (over 7,000 publications available) (800) 767-7468 HUD Fair Housing Accessibility FIRST Fair Housing Act information (888) 341-7781 EMERGENCY HOUSING AND SERVICES Delaware Helpline (800) 464-HELP or 211 State Service Centers – see map in this guide for center nearest to you Emergency Shelters For a list of emergency shelters, contact the Delaware State Housing Authority at (888) 363-8808 or go to www.destatehousing.com for their Housing Services Directory Delaware Foreclosure Mediation Program at (800) 220-5424 or www.DEForeclosureHelp.org 120 HOME REPAIR Various programs throughout the state assist older and disabled Delawareans with home repairs. The programs vary according to client eligibility and/or the type of repair required. For further information, contact the individu al organiza tions and programs listed below. COMMUNITY DEVELOPMENT BLOCK GRANT PRO GRAM The Community Development Block Grant Program (CDBG) provides low-cost loans for repairs and renovations that will bring a home up to housing code standards. Examples include: plumbing, electrical, and structural renovations. For more information on CDBG monies for home repair, contact the ap propriate offi ce listed below: WILMINGTON Real Estate & Housing Department 800 N. French Street Wilmington, DE 19801 (302) 576-3000 NEW CASTLE COUNTY Department of Community Services 87 Reads Way New Castle, DE 19720 (302) 395-5600 City of Newark Planning Department Municipal Building 220 Elkton Road Newark, DE 19711 (302) 366-7030 Newark Senior Center Senior Home Repair Program 200 White Chapel Dr. Newark, DE 19713 (302) 737-2336 (For homeowners age 60+ with Newark postal addresses) 121 Housing continued KENT COUNTY Kent County Levy Court Department of Planning/ Community Development Robert O’Brien Building 555 Bay Road Dover, DE 19901 (302) 744-2480 City of Dover Department of Community Development 15 E. Loockerman St. Dover, DE 19901 (302) 736-7175 City of Milford 201 S. Walnut Street Milford, DE 19963 (302) 422-6616 Milford Housing Development Corporation 977 E. Masten Circle Milford, DE 19963 (302) 422-8255 SUSSEX COUNTY Sussex County Community Development and Housing 22215 DuPont Blvd. Georgetown, DE 19947 (302) 855-7777 Millsboro Housing for Progress Inc. P.O. Box 177 Millsboro, DE 19966 (302) 934-6491 . 122 HOUSING REHABILITATION LOAN PROGRAM The Housing Rehabilitation Loan Program (HRLP) and the Community Development Block Grant Program (CDBG) provide financial assistance to qualified owner-occupants and to landlords who rent to low-income persons. Assistance applies to heating, electri cal, plumbing, roofing and structural problems in addition to other safety and health hazards necessary to bring a property up to the stan dards of state and local housing codes. The money may also be used to finance the cost of making a unit handicapped-accessible. For more information, call: WILMINGTON Real Estate and Housing Department 800 N. French Street Wilmington, DE 19801 (302) 576-3000 NEWARK City of Newark Planning Department 220 Elkton Road Newark, DE 19711 (302) 366-7000 NEW CASTLE COUNTY Community Development and Housing Rehabilita tion Program 87 Reads Way New Castle, DE 19720 (302) 395-5648 KENT COUNTY/DOVER City of Dover 15 E. Loockerman Street Dover, DE 19903 (302) 736-7175 123 Housing continued Kent County Department of Planning Robert O’Brien Building 414 Federal Street Dover, DE 19901 (302) 744-2480 SUSSEX COUNTY Sussex County Community Development & Housing P.O. Box 589 Georgetown, DE 19947 (302) 855-7777 STATEWIDE Delaware State Housing Authority Neighborhood Revitalization Fund Program 820 N. French Street Wilmington, DE 19801 (302) 577-5001 18 The Green P.O. Box 1401 Dover, DE 19901 (302) 739-4263 U.S.D.A. RURAL DEVELOPMENT FmHA loan and grant programs are available to home owners in rural areas for health and safety-related repairs. Grants are available to persons 62 and older depending on funding. Loans have l% interest. Applicants must own and occupy dwelling. Loans are made to very low income families regardless of age. KENT COUNTY/NEW CASTLE COUNTY U.S.D.A. Rural Development 1221 College Park Drive Dover, DE 19904 (302) 857-3580 SUSSEX COUNTY U.S.D.A. Rural Development 408A N. DuPont Highway Georgetown, DE 19947 (302) 856-3990 124 H.O.M.E. (Home Oriented Maintenance for the Elder ly) Home Oriented Maintenance for the Elderly (H.O.M.E.) provides minor repairs and maintenance at reas onable fees for older persons seeking to con tinue indepen dent living in their own homes. This program is available in the New Castle County area only. For more information, call: Lutheran Community Services 1304 N. Rodney Street, Wilmington, DE 19806 (302) 654-8886 NEW CASTLE COUNTY MINOR HOME REPAIRS PROGRAM (302) 395-5648 For Kent and Sussex County home repairs, contact: R, C and D (Resource Conservation and Development Council) 1203 College Park Rd., Suite 101, Dover, DE 19904 (302) 674-1952 HOME WEATHERIZATION ASSISTANCE/ FURNACE RETROFIT PROGRAM Administered by the Division of State Service Centers, Offi ce of Community Services, the Weatherization Program provides a variety of services including: caulking, storm window installation, insulation, etc.; and furnace retrofit, involving the installa tion of a “flame 125 Housing continued retention burner” for existing oil furnaces. Eligibility for the program is based on the same income eligibility guidelines as the fuel assistance program. For more information, call: NEW CASTLE COUNTY First State Community Action Agency 19 Lambson Lane New Castle, DE 19720 (302) 498-0454 Inter-Neighborhood Foundation 1300 N. French Street Wilmington, DE 19801 (302) 429-0333 Neighborhood House Inc. 1218 B Street Wilmington, DE 19801 (302) 652-3928 People’s Settlement Association 408 E. 8th Street Wilmington, DE 19801 (302) 658-4133 WCCNPAC 613 A W. 8th Street Wilmington, DE 19801 (302) 658-5320 KENT/SUSSEX COUNTY First State Community Action Agency, Inc. P.O. Box 877 Georgetown, DE 19947 (302) 856-7761 655 S. Bay Road Dover, DE 19901 (302) 674-1355 (800) 372-2240 126 DELAWARE ENERGY ASSISTANCE PROGRAM (DEAP) The Delaware Energy Assistance Program provides assistance for the payment of heating/cooling bills and weatherization for low income households. Call Delaware Helpline at (800)464-HELP or 211 for more help. NEW CASTLE COUNTY Catholic Charities (302) 654-9295 KENT COUNTY Catholic Charities (302) 674-1782 SUSSEX COUNTY Catholic Charities (302) 856-6310 GOOD NEIGHBOR ENERGY FUND Delamarva Power has established the Good Neigh bor Energy Fund, designed to help pay the electric and natural gas bills of persons who will lose these utilities without such aid. The Salvation Army administers the fund throughout the Delmarva Peninsula and makes all distribu tion decisions. For more information, call: NEW CASTLE COUNTY Salvation Army (302) 472-0700 KENT COUNTY Salvation Army (302) 678-9551 SUSSEX COUNTY Salvation Army (302) 856-7145 • (302) 628-2020 Faith Center (302) 654-4550 may be able to assist. 127 Housing continued HOME EQUITY CONVERSION/REVERSE MORTGAGE Home equity conversion is a financial arrangement in which an elderly person may access the equity in his/her home while continuing to live there. One form of home equity conversion, a reverse mortgage, is avail able to older persons in Delaware. In a reverse mortgage, the homeowner takes out a loan based on the equity in the house, the loan is advanced in increments to the borrower, and repayment is de ferred until a future date, at which time the loan becomes due in full. HUD requires that anyone seeking a reverse mortgage must attend a housing counseling session offered by any of the following local agencies: National Reverse Mortgage Lenders Association Consumer Line (866) 264-4466 or www.reversemortgage.org HUD Certified Counseling Agencies: Center for Homeownership (YWCA) (302) 224-4060 Delaware Community Reinvestment Action Council (302) 654-5024 or (877) 825-0750 First State Community Action Agency (302) 498-0454 / 674-1355 or 856-7761 Hockessin Community Center (302) 239-2363 Housing Opportunities in Northern Delaware (302) 429-0794 128 129 Housing continued Interfaith Housing Delaware (302) 652-3991 /741-0142 NCALL Research Inc (302) 283-7505, 678-9400, 855-1370 Neighborhood House Inc. (302) 652-3928 / 378-7217 At the time of publication, these companies offered reverse mortgages to Delaware homeowners: Academy Mortgage LLC (800) 420-5515 Financial Freedom Senior Funding Corp (800) 368-3254 or (800) 860-6983 First Mariner Bank (888) 561-2265 Fulton Mortgage Company (800) 220-9034 Generation Mortgage Company (877) 300-5401 Met Life (800) 269-6797 Wells Fargo Mortgage Company (888) 433-1248 WSFS Bank (302) 283-4578 or (877) 990-1990 PROPERTY TAX RELIEF All three counties and many cities and towns offer some form of property tax relief for low income persons aged 65 and older. Check the Financial Information and Assistance section of the guide for provider informa tion. 130 RENTAL ASSISTANCE Housing Choice Vouchers Low income families and single persons who are 62 or older or disabled may be eligible for Housing Choice — existing or voucher assistance. For more information, go to www.destatehousing.com or call: WILMINGTON Wilmington Housing Authority 400 N. Walnut Street Wilmington, DE 19801 (302) 429-6700 NEW CASTLE COUNTY Department of Community Services 87 Reads Way New Castle, DE 19720 (302) 395-5669 Newark Housing Authority 313 East Main Street Newark, DE 19711 (302) 366-0826 KENT/SUSSEX COUNTY Dover Housing Authority 76 Stevenson Drive Dover, DE 19901 (302) 678-1965 Delaware State Housing Authority 1289 Walker Rd. Dover, DE 19904 (302) 739-6940 (302) 337-0219 (888) 363-8808 131 Housing continued ADULT FAMILY CARE HOMES/FOSTER CARE Private homes in the community, also known as Adult Family Care Homes or Foster Care Home s, provide a family living environment for persons who need some supervision in their daily activities and can no longer live independently. An applicant must be ambulatory, continent and able to participate in the placement process. They must also be able to ad minis ter their own medica tions. A special program exists to help pay for the foster care placement for individuals who meet certain medical and fi nancial eligibility requirements. For more information on foster care placement for persons 18 and over with a disability or over 60, call: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 391-3500 Kent/Sussex County (302) 424-7310 Statewide Toll Free (800) 223-9074 E-mail to dsaapdinfo@state.de.us MANUFACTURED HOUSING (MOBILE HOMES) Delaware Manufactured Home Owners Association 4590 Highway One, PMB 112, Rehoboth Beach, DE 19971 (302) 945-2122 or www.dmhoa.org Persons considering mobile homes as a retirement housing option may obtain informa tion about types of mobile homes, mobile home parks and the availability of homes. Complaints about existing mobile homes can also be referred to this number. 132 First State Manufactured Housing Association 1675 S. State Street, Suite E, Bldg. 4, Dover, DE 19904 (302) 674-5868 / (800) 544-5868 RENT-ASSISTED HOUSING FOR ELDERLY/DISABLED All of the rental housing units listed below receive some type of federal assistance or support. Federal funding of these units requires that low income senior citizens, age 62 and over, pay no more than 30% of their income on rent (including utilities) in public ly-funded housing. Each of the housing complexes listed must be contacted individually to determine the rental fee and receive additional information. WILMINGTON Wilmington Housing Authority 4th & Walnut Streets, Wilmington, DE 19801 (302) 429-6700 The Wilmington Housing Authority office is the single point of contact for the following facilities: Baynard Apartments 309 W. 18th St. Wilmington, DE 19802 Compton Towers 325 E. 5th St. Wilmington, DE 19801 Crestview 2700 N. Market St. Wilmington, DE 19802 Thomas J. Herlihy Jr. 320 E. 5th St. Wilmington, DE 19801 1802 West 1802 West St. Wilmington, DE 19802 133 Housing continued Contact these complexes directly: The Antonian Luther Towers II 1701 West 10th Street 1420 N. Franklin Street Wilmington, DE 19805 Wilmington, DE 19806 (302) 421-3757 (302) 654-4490 Herring Manor Maplewood Housing 2412 N. Market St. for the Elderly Wilmington, DE 19802 501 S. Clayton Street (302) 655-2418 Wilmington, DE 19805 Ingleside Homes Inc. (302) 421-9198 1005 Franklin Street Parkview Apartments Wilmington, DE 19806 1800 N. Broom Street (302) 575-0250, ext. 2212 Wilmington, DE 19802 Lafayette Court Senior (302) 429-7288 Apartments Prestwyck Apartments 1803 and 1805 N. Market Street 2815 N. Market Street Wilmington, DE 19802 Wilmington, DE 19802 (302) 651-3400 (302) 764-6450 Los Jardines Quaker Hill Place 1000 W. 5th Street 200 Washington Street Wilmington, DE 19805 Wilmington, DE 19801 (302) 652-6390 (302) 571-0100 Luther Towers I Rodney Court Apartments 1201 North Harrison St. 1100 Pennsylvania Ave. Wilmington, DE 19806 Wilmington, DE 19806 (302) 652-3737 (302) 654-9113 134 Sacred Heart Village 920 N. Monroe Street Wilmington, DE 19801 (302) 654-5407 Terry Apartments 2400 North Broom Street Wilmington, DE 19802 (302) 655-6661 Windsor Apartments 500 North Walnut Street Wilmington, DE 19801 (302) 656-1354 NEW CASTLE COUNTY B’nai B’rith House 8000 Society Drive Claymont, DE 19703 (302) 798-6846 Carleton Court 1900 Southway Drive Newark, DE 19713 (302) 454-1800 Chelten Apartments 431 Old Forge Road New Castle, DE 19720 (302) 322-6323 Holly Square 400 N. Broad Street Middletown, DE 19709 (302) 378-8926 Liberty Terrace 100 Liberty Terrace Newark, DE 19702 (302) 322-8953 Main Towers 330 East Main Street Newark, DE 19711 (302) 737-9574 Manlove Manor 301-379 Manlove Place Wilmington, DE 19804 (302) 427-3951 Marrows Court Apartments 100-A Witherspoon Lane Newark, DE 19713 (302) 453-9596 Marydale Retirement Village 135 Jeandell Drive Newark, DE 19713 (302) 368-2784 Middletown Trace 67 New Street Middletown, DE 19709 (302) 378-4611 Newark Housing Authority Delaware Circle Newark, DE 19711 (302) 366-0826 135 Housing continued Spencer Apartments 37 Fairhaven Court New Castle, DE 19720 (302) 322-2949 The Vinings at Christiana 200 Vinings Way Newark, DE 19702 (302) 737-4999 Woodlea Apartments 5500 Fairmont Drive Wilmington, DE 19808 (302) 737-5616 KENT COUNTY Delaware State Housing Authority (302) 739-7416 Frazer Place I and II 200 Goldsboro Way Smyrna, DE 19977 (302) 653-1235 Hurds Crossing Felton, DE 19943 (302) 629-8612 Luther Towers of Dover I - IV 430 Kings Highway Dover, DE 19901 (302) 674-1408 Owens Manor 408 S. New Street Dover, DE 19904 (302) 678-1965 Peach Circle Apartments 327 Paul Street Smyrna, DE 19977 (302) 653-5868 Queen Manor Apartments 411 S. Queen Street Dover, DE 19904 (302) 678-1965 Silver Lake Estates 5 Linstone Lane Milford, DE 19963 (302) 422-0740 Villas at Milford Crossing 806A Moyer East Milford, DE 19963 (302) 422-4633 West St. Manor and Annex 700 Mason Ave. Harrington, DE 19952 (302) 398-9043 136 SUSSEX COUNTY Brandywine Village Apartments 401 Monroe & Wilson Sts. Millsboro, DE 19966 (302) 934-8289 Chandler Heights Apartments Eskridge Highway & Chandler Street Seaford, DE 19973 (302) 629-6522 Charleston Place 311 Phillips Street Seaford, DE 19973 (302) 629-8612 CHEER Apartments 1121 Clark Drive Georgetown, DE 19947 (302) 856-6676 Courts of Greenwood 101 Courts of Greenwood Greenwood, DE 19950 (302) 349-0150 Delmar Crossing Apartments 600 Magnolia Drive #601 Delmar, DE 19940 (302) 846-3343 Diamond Court 35 Diamond Court Harrington, DE 19952 (302) 398-4200 Dunbarton Village Apartments and Oaks IV 300 Dunbarton Street Georgetown, DE 19947 (302) 856-7719 Georgetown Apartments 200 Ingramtown Road Georgetown, DE 19947 (302) 856-3343 Golden Meadows Golden Lane Delmar, DE 19940 (302) 846-9655 Greenwood Acres Box O, Greenwood Acres Drive Greenwood, DE 19950 (302) 349-0124 Harbor Towne 34232 Woods Edge Drive Lewes, DE 19958 (302) 645-1003 Heritage Manor 131 W. Center Street Harrington, DE 19952 (302) 398-8125 Huling Cove and Annex 1142 Savannah Road, #306, Lewes, DE 19958 (302) 645-7630 137 Housing continued Laurel Commons I and II 100 Laurel Commons Lane Laurel, DE 19956 (302) 875-3525 Luther Gardens and Annex 1500 Luther Circle Milton, DE 19968 (302) 684-2906 Luther Towers of Milton 500 Palmer Street Milton, DE 19968 (302) 684-1668 Market Street Apartments 310 Market Street Bridgeville, DE 19933 (302) 337-3144 Marshall Manor 310 Manor Lane Milford, DE 19963 (302) 422-2446 Mills Landing 2500 Savannah W. Square Lewes, DE 19958 (302) 644-4403 Seaford Meadows Apartments 122 Seaford Meadows Dr., Seaford, DE 19973 (302) 629-6416 Shadygrove II, III S. Main Street Extended Box 76 Selbyville, DE 19975 (302) 436-9939 Villas I and II 600 Magnolia Drive Delmar, DE 19940 (302) 846-3343 Virginia Crest 101 Independence Dr. Seaford, DE 19973 (302) 628-0212 Wiliamsburg Manor 101 2nd Drive Seaford, DE 19973 (302) 628-0212 Our web site is at your disposal 24 hours a day. You’ll find a lot of useful consumer information there. www.dhss.delaware.gov/dsaapd 138 GROUP HOMES Group homes provide an opportunity for shared independent living for persons aged 60 and over. General ly, the homes feature private bedrooms with community social and dining area s. For more informa tion, call: St. Patrick’s House 115 East 14th St., Wilmington, DE 19801 (302) 652-0743 55+ RETIREMENT COMMUNITIES Visit www.retirementliving.com for a constantly updated listing of 55+ retirement communities that open throughout the country. Check the local real estate section of the area’s newspapers for open houses when new developments open. RETIREMENT FACILITIES Retirement facilities, designed for older persons, provide recreational and social ac tivities, as well as supportive services. Heal thcare units are often at tached. A substantial initial payment may be required in a retirement community. These facilities are often referred to as Continuing Care Retirement Communities (CCRC) or Life Care Communities. CCRCs allow seniors to “age in place,” through long- term contracts that provide for housing, services and nursing care, designed to meet residents’ needs in a familiar setting as they grow older and their needs change. These facilities can be found under the Nursing Home/Continuing Care Retirement Communities heading in this guide and include Cadbury at Lewes, Cokesbury Village, Methodist Country House, Methodist Manor, Stonegates and Westminster Village facilities in Delaware. 139 DHSS DIVISION OF SERVICES FOR AGING AND Information and Assistance Information and Assistance ADULTS WITH PHYSICAL DISABILITIES DHSS’ Division of Services for Aging and Adults with Physical Disabilities serves as the major information resource for the state of Delaware concern ing the latest research, service availability, and trends in aging and disability issues. In addition, a coordi nated client-focused, centralized system assists older adults, persons with disabilities and their families in obtaining information and assistance in areas such as eldercare, caregiving, transportation, housing and case management. For more information, call: DHSS Division of Services For Aging and Adults With Physical Disabilities New Castle County (302) 391-3500 Kent/Sussex County (302) 424-7310 Statewide Toll Free (800) 223-9074 E-Mail address DSAAPDinfo@state.de.us AARP DELAWARE AARP is a nonprofit, nonpartisan membership organization dedicated to making life better for people 50 and over. AARP provides information and resources; engages in legislative, regulatory and legal advocacy; assists members in serving their communities and offers a wide range of unique benefits, special products and services for members. AARP Delaware provides support of the 140,000+ members in the state. AARP also offers Driver Safety classes. For more information, visit www.aarp.org/de or call (866) 227-7441. 140 CITY OF WILMINGTON SENIOR CITIZEN COORDINATOR The city of Wilmington Senior Citizen Coordinator can assist older adults by making referrals to various commu nity agencies and providing information on special activities and programs. Referrals can be made in the areas of housing, energy assistance, emergency home repair, and social services. For more informa tion, call: City of Wilmington Senior Citizen Coordinator Mayor’s Office of Customer Service 800 N. French Street, 7th Floor Wilmington, DE 19801 (302) 576-2489 THE DELAWARE AGING NETWORK (DAN) The Delaware Aging Network (DAN) is a consortium of over fi fty agencies across the state of Delaware that includes senior centers, housing facilities and in-home service agencies. With funding from the Delaware Community Foundation, DAN provides information about transportation, housing, health care, in-home supports and more. Referrals are made to services that will prevent seniors from being placed in restrictive living situations so they can remain active in their community. Delaware Aging Network 99 Passmore Road, Wilmington, DE 19803 (302) 478-9411 www.delawareagingnetwork.org Delaware Commission on Veterans Affairs 802 Silver Lake Blvd., Suite 100 Dover, DE 19904 (302) 739-2792 / (800) 344-9900 141 142 143 Information and Assistance continued For information about federal government services, call (800) FED-INFO. ElderOnline/RespiteOnline Family and Workplace Connection became a part of another Delaware social services agency, Children and Families First in 2008. Go to www.familyandworkplace.org and search two online data bases, Elder Online and Respite Online, for listings of services of interest to older Delawareans and those caregivers seeking respite care for their family member who is disabled or an older adult. Call (800) 734-2388. THE GOVERNOR’S ADVISORY COUNCIL ON SERVICES FOR AGING AND ADULTS WITH PHYSICAL DISABILITIES The Governor’s Advisory Council on Services for Aging and Adults with Physical Disabilities serves in an advisory capacity to DHSS’ Division of Services for Aging and Adults with Physical Disabilities. The Council seeks to protect, promote, and advocate for older Delaware ans and adults with physical disabilities. Council members are appointed by the Governor and represent all geo graphic areas of Delaware. For more information, call: DHSS Division of Services for Aging and Adults With Physical Disabilities New Castle County (302) 255-9390 Statewide Toll free (800) 223-9074 Dsaapdinfo@state.de.us 144 HISPANIC OUTREACH PROGRAM The Hispanic Senior Advocacy Outreach Program, at the Latin American Community Center, offers information about available services to older Hispanics and their families in New Castle County. The program also works with area service providers to improve access for older Hispanics. For more information, contact: (302) 655-7338 Ingleside Senior Services An information and referral office that serves as an outreach program for senior citizens, free of charge, throughout New Castle County. Staff link senior citizens with services they need to help them maintain their independence. The office houses a computer database of over 400 service providers offering an extensive array of services. To inquire about available services, or to learn more about the program, call: Ingleside Senior Services 1010 N. Broom St. Wilmington, DE 19806 (302) 575-0283, ext. 2260 Kent County information/Modern Maturity Center 1121 Forrest Ave., Dover, DE 19904 (302) 734-1200 www.modern-maturity.org The Modern Maturity Center hosts and supports a variety of programs and services for older adults including medical services, Retired and Senior Volunteer Program (RSVP), senior employment, caregiver resources and support, adult day care program, congregate and homebound meals programs and senior outreach services for seniors living in the community. Call or visit their web site for the monthly calendar of events and descriptions of services provided at the center. 145 Information and Assistance continued “Lifestyle 55+” NEWSPAPER “Lifestyle 55+” is a statewide independent monthly newspaper published for mature adults age 50 and older and caregivers. The newspaper has a circulation of 80,000 copies a month and is available free at many locations throughout Delaware. “Lifestyle 55+” encourages individuals and Delaware’s aging network to submit news and press releases on people and events. For more information, contact: “Lifestyle 55+” (302) 678-3616 / (302) 239-4644 (fax) E-mail: lifestyle55@doverpost.com Web site: www.doverpost.com/seniors NEW CASTLE COUNTY SENIOR SERVICES The New Castle County Department of Community Services administers programs and activities for New Castle County residents over the age of 50. The nutrition program offers a daily meal at participating sites throughout the county. Sports and Athletics offers senior sports programs, consisting of both fitness classes and sports leagues. Services are publicized in a quarterly program guide at www.nccdecs.org. For more information, call: New Castle County Senior Services 87 Reads Way, New Castle, DE 19720 Senior Services Nutrition Program (302) 395-5657 Sports and Athletics (302) 395-5890 146 CHEER INC. (Sussex County) CHEER, Inc. is a private, non-profit agency administering congregate and homebound nutrition programs, transportation, home health services, and community resources. The CHEER News and Views newspaper is a monthly publication distributed throughout Sussex County that brings information of particular interest to the mature population. CHEER Inc. 546 S. Bedford St. Georgetown, DE 19947 (302) 856-5187 147 Information and Assistance continued STATEWIDE INFORMATION AND REFERRAL SERVICE Delaware Helpline or 211 Delaware Helpline is a toll-free information hotline and a referral and advocacy service for people in need of assistance. Helpline staff link callers with appropriate service providers. Hours of operation are 8:00 a.m. to 8:00 p.m., Monday through Friday. Go to www.delawarehelpline.org to access their database of community programs and services. (Voice and TDD accessible) (800) 464-4357 or call 211 Outside Delaware (800) 273-9500 National ELDERCARE LOCATOR The Eldercare Locator is a national toll-free service designed to help identify community resources for seniors anywhere in the United States. Whether your older person lives nearby or in another state, the Eldercare Locator can identify the most appropriate source of information and assistance in the older person’s community. Please have the following information available when calling: 1. The older person’s name and address, including zip code. 2. A brief, general description of the problem or type of assistance needed. Eldercare Locator is a service of the National Association of Area Agencies on Aging. Eldercare Locator (800) 677-1116 or www.eldercare.gov 148 Interpreters for the Deaf INTERPRETERS FOR THE DEAF These services can assist you in finding sign language, oral or tactile interpreters for persons who are deaf or hard of hearing. Deaf Communication Services Inc. PO Box 7004 Newark, DE 19714-7004 (302) 266-6877 terpservice@comcast.net DEAFinitions and Interpreting 1148 Pulaski Highway Bear, DE 19701 (302) 563-7714 deafi nitionsterp@yahoo.com http://www.deafi nterpreting.com Deaf-Hearing Communication Centre 630 Fairwiew Road, Ste. 100 Swarthmore, PA 19081 (610) 604-0452 info@dhcc.org http://www.dhcc.org Office of the Deaf and Hard of Hearing Delaware Division of Vocational Rehabilitation (302) 761-8275 (V/TTY) 149 Interpreters for the Deaf continued If you need to call a person who uses a TTY, call the Delaware Relay Service. The service acts as a facilitator for the two-way conversation. The operators use a TTY to express your message to the deaf person and verbally deliver the response back to the caller. Delaware Relay Service 711 (V/TTY) or (800) 232-5470 STS (Speech to speech) STS is a phone service that enables people with a speech disability to make phone calls. Those who stutter, have cerebral palsy, muscular dystrophy, multiple sclerosis, or have speech difficulties after a stroke or brain injury can benefit from STS. You do not need to have a speech difficulty to make an STS call. You may wish to call someone who has speech difficulties. Call (877) 335-7274 (English). 150 Joining Generations Joining Generations STATE SERVICES FOR GRANDPARENTS AND RELATIVE CAREGIVERS RAISING OTHERS’ CHILDREN The following support services are available to grand parents and relative caregivers if they meet eligibility requirements. TEMPORARY ASSISTANCE FOR NEEDY FAMILIES (TANF): Temporary Aid for Needy Families (TANF) is one of Delaware’s cash assistance programs. You can apply for TANF in three different ways: 1) for yourself; 2) for yourself and the child you are raising; or 3) for 151 Joining Generations continued the child only. You do not have to have custody or guardianship of the child, but you must be related to him or her. If you are applying for a child-only TANF grant, only assets and income of the child are considered. For more information or to apply, please contact a Division of Social Services offi ce. GENERAL ASSISTANCE (GA): General Assistance (GA) is cash payment that can be used for an unemployable adult, or used for people caring for unrelated children. Only assets and income of the child are considered when you apply for GA. For more information or to apply, please contact a Division of Social Services offi ce. KINSHIP CARE PROGRAM: The purpose of the Kinship Care Program is to assist caregivers during the 180 day transition period when a child initially moves into the non-parent caregiver’s home. The program assists caregivers in meeting the child’s immediate need for clothing, shelter, health, and educational supplies. For more information, contact the Delaware Helpline at (800) 464-4357 or a State Service Center. The Delaware General Assembly provides funding for the Kinship Care Program and it is limited to available state funds. MEDICAID: Medicaid is medical insurance that pays for doctors’ visits (including well-child visits), in-patient and out-patient hospital services, lab tests, behavioral health services, prescription medicines, eye exams, glasses, dental care for children, and over-the-counter medicines prescribed by your doctor. Eligibility for Medicaid is determined by income. 152 Almost any child whose parent is not in the home and who has little or no income of his or her own can get Medicaid health insurance coverage. Low-income children can get Medicaid even if they cannot get Temporary Aid for Needy Families (TANF) or Supplemental Nutrition Assistance Program (SNAP). If you or the child are eligible, Medicaid may begin immediately. For more information or to apply, contact your local Division of Social Services offi ce. DELAWARE HEALTHY CHILDREN PROGRAM: This is a health insurance program for children. If you have not been able to afford medical insurance for your child and do not qualify for Medicaid, you may purchase very low cost medical insurance through the state of Delaware. For more information or to apply, please contact your local Division of Social Services office or call (800) 996-9969. HELP PAYING YOUR MEDICARE PREMIUM: Low-income Medicare beneficiaries may be eligible for help with paying all or some of their Medicare premium and, in some cases, payment of Medicare co-insurance and deductibles. For more information or to apply, contact a Division of Medicaid and Medical Assistance offi ce. SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP): The Supplemental Nutrition Assistance Program (SNAP) helps single people and families with little or no income purchase food they need for good health. A SNAP household consists of people who live together and buy food and prepare meals together. Spouses and children under the age of 22 who live with their parents must be included in the SNAP household. The income of all household 153 Joining Generations continued members counts towards the SNAP income limits and determines how much assistance they get. You may be eligible for the SNAP program even if you cannot get assistance from other programs. For more information or to apply, please contact a Division of Social Services offi ce. CHILD SUPPORT: The Division of Child Support Enforcement is the state agency that helps custodial parents and caregivers to establish paternity and obtain child support from obligated parents. Services are free to those parents and caregivers who receive Temporary Aid to Needy Families (TANF) or Medicaid. For more information, in New Castle County call: (302) 577-7171; in Kent County call: (302) 739-8299 and in Sussex County call: (302) 856-5386. CHILD CARE: (also known as Purchase of Care) The purpose of the Division of Social Services’ Purchase of Care childcare program is to provide support to families who need childcare but who cannot pay for all or part of the cost. This service is available to parents, grandparents, or other related adults responsible for the child’s care. You may get help with day care if you are working full-time, part- time and your income is low enough. If eligible, you will choose among the licensed child-care centers and childcare family or group homes that accept Purchase of Care reimbursement rates. You may also create your own self-arranged childcare with the help of your social worker. For more information or to apply, contact a Division of Social Services offi ce. 154 PUBLIC HOUSING: Public housing in Delaware is provided by several different agencies, operating with different regulations. The waiting period for housing varies greatly from one agency to the other. You will need to meet income eligibility requirements. You may also be required to have custody of the child you are raising, even if he or she is a relative. The Delaware State Housing Authority (DSHA) Community Relations staff can provide you with a list of affordable housing in your area. They will also provide referral information for many services, including assistance for one-time rental help, security deposit help or help with energy bills. Call the Delaware State Housing Authority’s Community Relations staff located in Dover at (888) 363-8808, or visit their website at www.2.state.de.us/dsha or call the Delaware Helpline at (800) 464-4357. DSHA also has Section 8 Housing Choice Vouchers as well as other affordable rental and home-ownership programs. MENTAL HEALTH SERVICES FOR CHILDREN: Behavioral health services (substance abuse and mental health treatment) are available for all children in Delaware. Private insurance and Medicaid providers can be located by calling the number on the insurance card. The Division of Child Mental Health Services (DCMHS) can serve uninsured children or those needing more than 30 units of outpatient services from Medicaid. DCMHS provides a range of mental health and substance abuse treatment programs statewide beyond outpatient services, including a 24-hour crisis service. In northern New Castle County, call (302) 633-5128; in southern New Castle County call (800) 969-4357; and in Kent and Sussex Counties call (302) 424-4357. 155 Joining Generations continued All DCMHS referrals are voluntary and require parents or guardians to provide written consent. The Caregivers’ Medical Authorization Law allows primary caretakers to provide this consent when a parent is unavailable. For further information, contact DCMHS at (302) 633-2571 or (800) 722-7710. PAPERS TO BRING WHEN APPLYING: • Birth Certificates • Social Security Cards • Pregnancy Verifi cation • Utility Bills • Motor Vehicle Registration • Proof of Citizenship or lawful alien status • Pay Stubs • Bank Account information *Your caseworker will let you know if you need to bring other items DELAWARE HELPLINE (800) 464-4357 • (800) 273-9500 or 211 Got questions? Finding answers is our job! 8:00 a.m. – 8:00 p.m. Monday through Friday 156 ADDITIONAL STATE RESOURCES DEPARTMENT OF HEALTH & SOCIAL SERVICES Division of Social Services (800) 372-2022 Apply for these programs at: www.assist.dhss.delaware.gov • Cash Assistance • Temporary Aid for Needy Families (TANF) • Supplemental Nutrition Assistance Program (SNAP) • Child Care • Medicaid DIVISION OF STATE SERVICE CENTERS (302) 255-9675 • Kinship Care Program • Emergency Services DIVISION OF SERVICES FOR AGING & ADULTS WITH PHYSICAL DISABILITIES (DSAAPD) (800) 223-9074 • Camp Respite • Grand Time Off For more information about the Grand Time Off program contact: Children and Families First - (800) 546-7449 For more information about the Camp Respite program contact your local YMCA. Information can be found in the white pages of your local telephone directory for the nearest location. DIVISION OF PUBLIC HEALTH - CHILD DEVELOPMENT WATCH New Castle County (800) 671-0050 Kent and Sussex Counties (800) 752-9393 157 Joining Generations continued DEPARTMENT OF SERVICES FOR CHILDREN, YOUTH AND THEIR FAMILIES (302) 633-2500 • Adoption • Child Mental Health • Family Services • Foster Care • Prevention and Early Intervention • Services for Individuals and Families • Youth Rehabilitation Services GRANDPARENTS & RELATIVES RAISING OTHER RELATIVES’ CHILDREN - SOURCES OF INFORMATION Wilmington: Wilmington Senior Center Grandparent Resource Center (302) 651-3420 Statewide: DELAWARE KINSHIP NAVIGATOR – New Castle County – (302) 479-1588 Kent and Sussex Counties – (888) 546-7449 Joining Generations (800) 223-9074 www.dhss.delaware/gov/dsaapd or DSAAPDinfo@state.de.us PARENTING EDUCATION TRAINING Attend at least six sessions to earn a parenting certifi cate. Inquire in advance if childcare is available. 158 Children and Families First Grandparent-relative Caregiver Education, Information, and Support Series (800) 734-2388 CHILD Inc. New Castle County (302) 762-8989 Kent and Sussex Counties (800) 874-2070 SUPPORT, EDUCATION AND INFORMATION GROUPS Support, education, and information groups are offered throughout the state. Any of the Grandparent Resource Centers or the statewide resource providers can provide information on a group in their geographic area. Also check out the Division of Services for Aging and Adults with Physical disabilities’ website at: www.dhss.delaware.gov/dsaapd Select “information” and then “Intergenerational Programs” or “Featured Services – Support for Grandparents Raising Grandchildren”. You may also contact Joining Generations at (800) 223-9074 or by e-mail at DSAAPDinfo@state.de.us 159 Legal Services For information about Delaware’s state court system go to www.courts.state.de.us. Legal Services For information about Delaware’s state court system go to www.courts.state.de.us. DELAWARE VOLUNTEER LEGAL SERVICES, INC. (DVLS) DVLS screens and refers low-income clients with civil cases to volunteer attorneys. Types of cases, depending on attorney availability, include landlord/tenant, wills, family law, foreclosures, consumer, government benefits, guardianships, advanced directives, power of attorney and personal injury defense. DVLS cannot accept fee-generating, criminal cases, DUI’s, child support or medical or legal malpractice cases. Call for intake between 9 a.m. and 5 p.m. weekdays. Service is free. Delaware Volunteer Legal Services, Inc. P.O.Box 7306, Wilmington, DE 19803 (302) 478-8850 / (800) 773-0606 DISABILITIES LAW/ELDER LAW PROGRAMS These programs are operated statewide through the Community Legal Aid Society, Inc. It provi des legal services to Delawareans who are 60 years of age and over or persons with disabilities in non-criminal and non- fee generating cases. Services include legal counsel ing and representation in appro priate court cases as well as the drafting of powers of attorney and advance health care directives. Assis tance is also provided for consumer problems, problems associated with nursing home or long-term care facilities, and problems related to government benefits such as Social Securi ty and Supplemental Security Income. The Elder Law Program will provide consultation in mat ters of insurance or home owner ship. 160 They also provides a community education service through which presentations are made before groups about their services and the potential legal problems older persons and persons with disabilities face. For a free copy of the “Legal Handbook for Older Delawareans” and other brochures, call: WILMINGTON/NEW CASTLE COUNTY Elder Law/Disabilities Law Programs 100 W. 10th Street, Suite 801 Wilmington, DE 19801 (302) 575-0666 KENT COUNTY Elder Law/Disabilities Law Program 840 Walker Rd. Dover, DE 19904 (302) 674-8500 SUSSEX COUNTY Elder Law/Disabilities Law Program 144 E. Market St. Georgetown, DE 19947 (302) 856-0038 LAWYER REFERRAL SERVICE A public service administered by the Delaware State Bar Association, the Lawyer Referral Service will locate an attorney who has experience in the area of law for which advice is sought. A fee is charged for the first half-hour of consultation and paid to the attorney. In many cases, the initial consultation solves the prob lem; however, if further legal service is necessary, an additional fee may be agreed upon between the attorney and client. For more in forma tion, call: Lawyer Referral Service Delaware State Bar Association 1225 N. King St., 10th Floor Wilmington, DE 19801 (302) 478-8850 / (800) 773-0606 161 Legal Services continued LEGAL SERVICES CORP. OF DELAWARE This is a federally funded program to provide free legal services to low income persons. Types of cases include consumer law, bankruptcy, landlord-tenant concerns and unemployment compensation. 100 W. 10th St., Wilmington, DE 19801 (302) 575-0408 or 2085 Governor’s Ave., Dover, DE 19903 (302) 734-8820 LEGAL HELPLINK Call this central intake number for the above legal service agencies. (302) 478-8850 ADVANCED HEALTH CARE DIRECTIVE The Health Care Decisions Act allows adults “who are competent and of sound mind” to make a written declaration regarding health care they want or do not want; to direct the provision, withholding or withdrawal of life-sustaining procedures; or to name an agent who will make health care decisions for them when they are not able. For more information, call: Division of Services for Aging and Adults with Physical Disabilities: New Castle County (302) 255-9390 Kent/Sussex County (302) 424-7310 Statewide Toll Free (800) 223-9074 E-mail: dsaapdinfo@state.de.us 162 Long Term Care Ombudsman Program (DLTCOP) DHSS’ Long Term Care Ombudsman Program provid es impartial fact-finders whose job it is to assure that adults in licensed institutions, nursing homes, assisted living and adult foster care homes receive fair treatment. The Ombudsman seeks to: • Investigate and resolve complaints made by or on behalf or residents of long term care facilities regarding violations of patients rights. • Train volunteers and others to participate in the Om budsman Program. 163 Long Term Care Ombudsman Program continued • Advocate for improving the quality of life for resi dents of long term care faciliti es. • Provide information and training to resi dents, fami lies, and staff on topics such as patient rights, living wills, and pati ent abuse. For more information, or to register a problem or complaint, call: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 255-9390 Kent/Sussex County (302) 424-7310 Statewide Toll Free (800) 223-9074 E-mail: dsaapdinfo@state.de.us DHSS DIVISION OF LONG TERM CARE RESIDENTS PROTECTION (DLTCRP) The mission of the Division of Long Term Care Residents Protection is to (1) promote the quality of care, safety and security of people living in long term care facilities and (2) to ensure facilities’ compliance with applicable state and federal laws and regulations designed to protect these residents. The Division: • licenses long term care facilities and conducts annual, complaint driven and surprise inspections to determine compliance with federal and state statutes and regulations. • enforces state statutes and regulations regarding the quality of care and quality of life of long term care residents, as well as conveys survey results regarding federally-certified facilities to 164 165 Long Term Care Ombudsman Program continued the federal government for enforcement. • serves as a centralized location to which complaints regarding long term care may be directed and evaluated for appropriate referral. • receives and investigates complaints of alleged crimes such as abuse, neglect and fi nancial exploitation. • implements and enforces the criminal background check law for applicants for long term care jobs and advises facilities of results disqualifying applicant(s) from employment. • manages the Adult Abuse Registry and Certifi ed Nursing Assistant Registry. For more information or to make a complaint (877) 453-0012 New Castle County 3 Mill Road, Suite 308 Wilmington, DE 19806 (302) 577-6661 Kent/Sussex County The Windsor Building, 24 N.W. Front Street Milford, DE 19963 (302) 424-8600 OFFICE OF THE PUBLIC GUARDIAN In cases where persons appear incapable of man aging themselves or their property, this office can provide a legal guardian to assume that responsibility. This would normally occur when an individual is without friends or fami ly, or whose friends or family are not willing to assume guardianship. A court hearing must occur in order to determine the individual’s incapacity, and to establish the absence of 166 willing private guard ians. Once appointed, the guardian, under the direction of the Court, takes full responsibility for the management of the per son, his/her property, or both. For more information, call: WILMINGTON/NEW CASTLE COUNTY Office of the Public Guardian 900 King Street Wilmington, DE 19801 (302) 255-1900 Fax: (302) 577-2989 KENT/SUSSEX COUNTY (302) 659-6880 / (302) 856-5431 REGISTER OF WILLS (302) 395-7800, (302) 744-2330, (302) 855-7875 167 Delaware’s Volunteer Ombudsman Program: Improving the quality of life for residents of long term care facilities Volunteering in a nursing home brings life to those who are still part of our community, but are often out of sight and forgotten because many fi nd a nursing home an uncomfortable place to visit. Volunteer Ombudsmen are friendly visitors and they make life better for those who reside in Delaware’s long term care facilities. This group of individuals trained in resident rights and armed with big hearts, visit disabled and elderly residents in nursing homes in their own communities. A listening ear These advocates give a voice to residents and families who may have concerns they cannot handle themselves. Turning a listening ear to problems ranging from cold coffee to more serious issues, they seek to alleviate the loneliness and isolation felt by residents. They love what they do. Their lives are enriched. They make a difference. Volunteer Ombudsmen complete a 15-hour initial training program and then attend continuing education classes 3-4 times per year. They are assigned to a facility close to their home and asked to visit regularly. Each volunteer decides how many hours he or she can give to the program. It is a highly individualized program and a one-year commitment is requested. Experience the program If you have ever wanted to visit a nursing home, but were afraid to try, we now have a solution to your dilemma. The Volunteer Ombudsman Program has added a “shadowing” component to its basic program. You can now “shadow” an experienced volunteer during his or her visit in the fi eld. Experience the program firsthand in your community; see if it fi ts your interests. Become an advocate The care, concern, training and professionalism of Delaware’s Volunteer Ombudsmen help assure dignity, respect, and quality of life for the disabled and elderly in long term care facilities in your community. For information about volunteer opportunities with Delaware’s Long Term Care Ombudsman Program, call 1-800-223-9074 or visit www.dhss.delaware.gov/dsaapd 168 CANCER RESOURCES: Medical/Health Care Medical/Health Care American Cancer Society, (800) ACS-2345, www.cancer.org Cancer Care, (800) 813-HOPE, www.cancercare.org Cancer Care Connection, (302) 266-8050 and (866) 266-7008 Cancer Resource Network, (800) 227-2345 Delaware Breast Cancer Coalition, (866) 312-DBCC Delaware Cancer Treatment Program (Division of Public Health), (800) 996-9969 National Cancer Institute, (800) 422-6237, www.cancer.gov People Living with Cancer, (888) 651-3038, www.plwc.org Wellness Community Delaware, (302) 995-2850, (302)734-0898, (302) 227-1155 169 Medical/Health Care continued DELAWARE ASSISTIVE TECHNOLOGY INITIATIVE (DATI) The Delaware Assistive Technology Initiative (DATI) focuses on improving public awareness, public access to information, funding for assistive technology devices and services, training and technical assistance, and coordination of statewide activities. The project has established three barrier-free Assistive Technology Resource Centers (ATRC’s) that are open to the public of all ages. They house assistive technology devices and materials that are available for demonstration and short-term loan. CENTRAL SITE Center for Applied Science and Engineering University of Delaware and duPont Hospital for Children P.O. Box 269, Wilmington, DE 19899 (800) 870-DATI (302) 651-6790 TTY (302) 651-6794 Fax (302) 651-6793 170 171 Medical/Health Care continued Kent County ATRC Easter Seals Kent County Center 100 Enterprise Place, Suite 1 Dover, DE 19904-8200 (302) 739-6885, (302) 739-6886 (TDD) (302) 739-6887 (fax) Sussex County ATRC 20123 Offi ce Circle Georgetown, DE 19947 (302) 856-7946, (302) 856-6714 (TDD) (302) 856-6990 (fax) Foundation for Health Coverage Call or visit the web site to identify health coverage options available in Delaware. (800) 234-1317 www.coverageforall.org 172 HEALTH CLINICS The following health clinics are just some of those that offer sliding scale fees for persons with minimal or no health insurance. Contact your local hospital or visit their web site to review the variety of programs they offer to persons with minimal or no health insurance coverage: Center of Hope (St. Claire Medical Outreach) (302) 369-9370 Claymont Family Health Services (302) 798-9755 Christiana Care (Helen F. Graham Cancer Center) Breast Cancer Special Needs Fund (302) 623-4700 173 Medical/Health Care continued Delaware Tech. Dental Clinic (302) 571-5364 Henrietta Johnson Medical Center (302) 655-6190/761-4610 Hope Medical Center (at Modern Maturity Center, Dover) (302) 735-7551 Kent Community Health Center (Delmarva Rural Ministries) (302) 678-2000 La Red Health Center (302) 855-1233. Planned Parenthood (302) 731-7801 / 655-7293 / 798-8000 / 678-5200 / 645-2737 Sacred Heart Health Center (302) 225-7880 174 West Side Health Services (302) 655-5822 / 575-1414 / 455-0900 Wilmington Hospital Dental Clinic (302) 428-4850 Wilmington Hospital Health Dept. (302) 428-4410 HEALTH SCREENINGS DHSS’ Division of Public Health offers health screening services by appointment in clinics located throughout the state to persons age 35 and over. Call the Delaware Helpline at (800) 464-4357 or 211 for a list of state service centers and the services available. The Delaware Division of Public Health has dental clinics at several state service centers. Call (800) 464-HELP or 211 for the clinic nearest you. 175 Medical/Health Care continued LIONS CLUBS The Milton Lions Club has a medical equipment loan program. Call (302) 684-8669 to donate equipment or to request an equipment loan. Contact other Lions Clubs in Delaware to see if they have similar programs. MEDICAL SOCIETY OF DELAWARE The Medical Society of Delaware responds to ques tions concerning the medical profession and will help individuals in search of a physician by making referrals to private physicians throughout the state. For more information, call: Medical Society of Delaware 131 Continental Drive Newark, DE 19713 (302) 658-7596 / (800) 348-6800 MOBILE DENTISTRY Delaware Mobile Dentistry offers general dental care to residents of nursing homes, retirement communities and rehabilitation facilities in southern Delaware. They are accessible to persons using a wheelchair. If you live near Dover, they may be able to call on you at home. Charges are comparable to services in a dentist’s private offi ce. Dr. Terry A. Bryan, D.M.D. 189 South Fairfield Drive, Dover, DE 19901 (302) 698-9901 176 NEMOURS HEALTH CLINIC The Nemours Health Clinic offers dental care, eye care, eyeglasses and audiology services including hearing aids, to low income Delaware residents over the age of 65. Dental care, eyeglasses and associated examina tions and audiology services are provided at no out-of-pocket expense. The Clinic has a $5.00 minimum charge for each prescription. For more detailed informa tion concern ing services, call Patient Services Department between the hours of 8:00 a.m. and 4:00 p.m., Monday throu gh Friday (except holidays). Nemours Health Clinic 1801 Rockland Road, Wilmington, DE 19803 (302) 651-4405 (800) 763-9326 177 Medical/Health Care continued Neurologic and Older Adult Physical Therapy Clinic The Clinic is a unique outpatient rehabilitation clinic located in the University of Delaware. The clinic offers access to academic and clinical faculty who specialize in geriatric physical therapy. Neurologic and Older Adult Physical Therapy Clinic 057 McKinley Laboratory University of Delaware, Newark, DE 19716 (302) 831-8893 OTHER IMPORTANT NUMBERS: Call A Nurse (Christiana Care) (302) 428-4100 Christiana Care HIV Program (302) 255-1300 Christiana Care House Calls Program (302) 421-2700 / 325-2309 Community Healthcare Access Program (CHAP) (800) 996-9969 Consumer Health Information Service of the Delaware Academy of Medicine (302) 836-2725 / 736-7079 / 227-2854 or www.healthyde.org. Mobile Crisis Intervention Unit (800) 652-2929 Poison Control Center (800) 222-1222 Transplant patient/donor resources (888) 894-6361 178 PRACTICE WITHOUT PRESSURE CENTER An organization that helps people, especially those with disabilities, overcome their fear of medical, dental and personal care procedures so that they can receive care without restraints or trauma - and with dignity and respect. At its new center in Bear, Delaware, Practice Without Pressure (PWP) combines practice for fearful patients and treatment for all in one convenient location. Practice and professional services include dental care, blood draws and women’s health as well as nail and hair care. PWP accepts Medicare and Medicaid and will assist clients with major medical insurance claims. The Center is wheelchair accessible and near I-95 and Route 1. Practice & Procedure Center 2470 Sunset Lake Road, Newark, DE 19702 (302) 832-2800 requestinfo@pwpde.com www.pwpde.com PRESCRIPTION ASSISTANCE PROGRAM The State of Delaware offers a prescription assistance program for qualified low-income adults with disabilities and seniors over the age of 65 who qualify. The plan covers up to $3,000/year and requires a 179 Medical/Health Care continued $5.00 or 25% co-pay based on the drug cost (whichever is higher). Prescription Assistance Program (800) 996-9969 FREE PRESCRIPTION MEDICINE AVAILABLE TO THOSE WHO QUALIFY Free Medicine Foundation (573) 996-3333 www.freemedicinefoundation.com Prescription assistance programs: www.azandme.com (Astra Zeneca Prescription savings program) www.benefi tscheckup.org www.helpingpatients.org www.needymeds.org www.pparx.org www.phrma.org www.rxassist.org SCREENING FOR LIFE, Delaware Division of Public Health Screening for Life offers FREE pap smears, mammograms and colorectal screenings to eligible men and women. (302) 741-8614 or (800) 464- HELP or 211 180 SPECIAL NEEDS ALERT PROGRAM (SNAP) SNAP identifies children and adults with special health care needs before an emergency situation. Register your child/adult with special health care needs with Delaware’s 911 system. Call (302) 744-5400 or go to www.dhss.delaware.gov/dph/ems/emscsnap.html. STATE BOARD OF PHARMACY The State Board of Pharmacy can be of assistance if you believe your prescriptions have been inadvertently switched, the direc tions on your prescription are incorrect, or the pharmacist has misfi led the record of your prescrip tions. The Board also investi gates incidents of prescription fraud. If you believe you have one of the above problems concerning your prescription(s), go to www.dpr.delaware.gov or call: State Board of Pharmacy Cannon Building, 861 Silver Lake Blvd. Dover, DE 19904 (302) 744-4500 TEL-MED INFORMATION General information on more than 240 medi cal, dental and other health-related topics can be obtained by calling TEL-MED. The service, spon sored by the Delaware Academy of Medicine, may be reached by checking the listing of subjects in the Blue Pages of the Verizon telephone book or going to www.delamed.org. For more information, call: TEL-MED (302) 571-1010 or (800) 794-6565 181 Medical/Health Care continued VETERANS AFFAIRS Call (800) 827-1000 with questions about veterans benefits or go to www.va.gov. Wilmington Veterans’ Outreach Center (readjustment counseling services) 2710 Centreville Road, Wilmington, DE 19808 (302) 994-1660 www.wilmington.va.gov Women Veterans Health Center (302) 633-5451 or (800) 461-8262, ext. 5451 182 HOSPITALS Contact each hospital or go to their web sites to review the variety of community education programs, services for low income or uninsured people and support groups offered throughout Delaware. NEW CASTLE COUNTY Christiana Care Health Services - Christiana Hospital 4755 Stanton Ogletown Road P.O. Box 6001 Newark, DE 19713 Wilmington Hospital 501 W. 14th Street P.O. Box 1668 Wilmington, DE 19802 (302) 733-1000 Delaware Psychiatric Center 1901 N.DuPont Highway New Castle, DE 19720 (302) 255-2700 MeadowWood Behavioral Health System 575 S. DuPont Highway New Castle, DE 19720 (302) 328-3330 Rockford Center 100 Rockford Dr. Newark, DE 19713 (302) 996-5480 St. Francis Hospital 7th & Clayton Sts. P.O. Box 2500 Wilmington, DE 19805 (302) 421-4100 Veterans Administration Medical Center 1601 Kirkwood Hwy. Wilmington, DE 19805 (302) 994-2511 183 Medical/Health Care continued KENT COUNTY Bayhealth at Kent General Hospital 640 S. State St. Dover, DE 19901 (302) 674-4700 SUSSEX COUNTY Bayhealth at Milford Memorial Hospital P.O. Box 199 21 W. Clarke Ave. Milford, DE 19963 (302) 422-3311 Beebe Medical Center 424 Savannah Rd. Lewes, DE 19958 (302) 645-3300 184 185 Medical/Health Care continued Nanticoke Memorial Hospital 801 Middleford Rd. Seaford, DE 19973 (302) 629-6611 Pennsylvania Rehabilitation Hospitals: Bryn Mawr Hospital (888) REHAB41 Magee Hospital (800) 96MAGEE Moss Hospital (215) 456-9900 (215) 663-6000 186 Medicare and Medicaid/ Health Insurance Counseling MEDICARE Medicare is a federal health insurance program for people aged 65 and older, qualified disabled persons, and persons with chronic kidney disease. Local Social Security Administration offi ces take applications for Medicare and provide information about the program. See the Social Security and Supplemental Security Income section of this guide. For more informa tion, call (800)MEDICARE or www.medicare.gov. Quality of Care Issues Quality Insights (866) 475-9669 (302) 475-8100 187 Medicare and Medicaid/ Health Insurance Counseling continued Visit www.AccesstoBenefits.org and www.Benefi tsCheckUpRX.org for information about services you may be entitled to. Register at www.MyMedicare.gov, Medicare’s secure online service for accessing your personal Medicare information. MEDICARE RIGHTS CENTER (800) 333-4114 www.MedicareRights.org MEDICARE SAVINGS PROGRAMS Delaware has a program that pays Medicare premiums and in some cases may also pay Part A and Part B deductibles and coinsurance for persons that meet income requirements. Call the Delaware Medicaid QMB/SSI Unit at (302) 453-4124 or (302) 424-7190 or ELDERinfo at (800) 336-9500 for information about Delaware Medicare Savings Programs. DELAWARE SENIOR MEDICARE PATROL Delaware Senior Medicare Patrol is a federally funded project offered through the Delaware Division of Services for Aging and Adults with Physical Disabilities to teach Medicare beneficiaries to be better health care consumers. Call to speak with the project director about volunteering, to request a speaker, a brochure or to discuss health care payment issues. Delaware Senior Medicare Patrol (800) 223-9074 E-mail: dsaapdinfo@state.de.us www.stopmedicarefraud.gov 188 MEDICAID DHSS’ Division of Medicaid and Medical Assistance (DMMA) administers the Medicaid Program (also known as Medical Assis tance or Title XIX of the Social Security Act). This is a federal/ state insurance program which covers specified medical expenses for the low-income aged, blind, and disabled. There are distinct eligibility crite ria for participation in the program. For more information call: New Castle County (302) 368-6610 Kent/Sussex County (302) 424-7210/(800)372-2022 MEDICAID WAIVERS FOR THE ELDERLY AND DISABLED, ACQUIRED BRAIN INJURY AND ASSISTED LIVING The Medicaid Home and Community-Based Services Waiver Program allows low-income disabled and elderly persons to remain in their own homes rather than going into an institutional setting. 189 Medicare and Medicaid/ Health Insurance Counseling continued A person who is eligible for this program can receive all regular Medic aid services and, as needed, case management, homemaker, respite care (both home and institu tional), an emer gency response system and day care. For eligibility informa tion, call DMMA at : New Castle County (302) 368-6610 Kent/Sussex County (302) 424-7210 For program information call DHSS Division of Services for Aging and Adults with Physical Disabilities at: New Castle County (302) 391-3500 Kent/Sussex Counties (302) 424-7310 Toll free (800) 223-9074 190 HEALTH INSURANCE COUNSELING ELDERinfo is a program designed to help Medicare benefi ciaries in Delaware deal with the complex and often confusing health insurance system. ELDERinfo provides information, counseling, and assistance on matters related to Medicare, Medicaid, Medicare supplement insurance, Medicare Advantage, long term care insurance, and other types of health insurance. ELDERinfo is a public service provided by the Delaware Insurance Department. ELDERinfo services are provided free of charge. For more information, contact: ELDERinfo, Delaware Insurance Department (800) 336-9500 191 Mental Health/Counseling Mental Health/Counseling There is a wide range of counseling and mental health services, both public and private, in Delaware. Private providers can be located in the yellow pages of the phone book. Below is a partial listing of community-based services funded through DHSS’ Division of Substance Abuse and Mental Health and other public programs specifically target ing the elderly and persons with disabilities with mental health problems. For more information, call: Division of Substance Abuse and Mental Health (DSAMH) (302) 255-9399 / (800) 652-2929 ADVOCACY/SELF-HELP GROUPS For information on advocacy/self-help groups across Delaware representing the interests of the chemically dependent and mentally ill and their families call: Alcoholics Anonymous (302) 655-5113 / 736-1567 / 856-6452 Delaware Association for Children of Alcoholics (DACOA) (877) 302-2262 Delaware Council on Gambling Problems, Inc. 100 W. 10th St., Suite 303 Wilmington, DE 19801 (302) 655-3261 / (888) 850-8888 Delmarva Rural Ministries Hispanic Out reach Social Services (302) 678-3652 Gambler’s Anonymous (302) 984-2277 / 761-9100 Jewish Family Service of Delaware (302) 478-9411 192 Narcotics Anonymous (800) 317-3222 National Suicide Prevention Lifeline (800) 273-TALK or (888) 628-9454 (Spanish) New Directions meets monthly and offers educational sessions and support group meetings (302) 286-1161 EMERGENCY/CRISIS INTERVENTION SERVICES Program providing 24-hour telephone services, and face-to-face intervention, as neede d, for mental health emergencies. NEW CASTLE COUNTY (302) 577-2484 KENT/SUSSEX COUNTY (800) 652-2929 MOBILE CRISIS UNIT (800) 652-2929 CONTACT DELAWARE (302) 761-9100 PARTIAL HOSPITAL TREATMENT CENTER The center offers an intensive outpatient program to patients with psychotic and non-psychotic illnesses, including patients with concurrent medical conditions. Length of stay ranges from 2 to 8 weeks. The program meets 5 days/week from 9 a.m – 3 p.m. The program does not provide treatment for those with primary substance abuse or moderate to severe mental retardation or dementia. Wilmington Hospital P.O. Box 1668, 501 W. 14th Street Wilmington, DE 19899 (302) 428-2357 24 Hour Crisis Hotline (302) 428-2118 Connections CSP Program Connections CSP is a program for adults with psychiatric problems who live in supervised group homes. (866) 477-5345 193 Nursing Homes/Continuing Care Retirement Communities (CCRC) The term “nursing home” generally refers to a long term care facility which provides services to persons who are no longer able to live independently in the communi ty. Following is a list of licensed nursing homes in Delaware. Visit www.medicare.gov for a list of nursing homes and for inspection survey results. The Delaware Nursing Home Residents Quality Assurance Commission monitors Delaware’s quality assurance system for nursing home residents in both privately-operated and state- operated facilities so that complaints of abuse, neglect, mistreatment, financial exploitation and other complaints are responded to in a timely manner. The Commission office is at 3000 Newport Gap Pike, Wilmington, DE 19808 and can be reached at (302) 995-8400, ext. 8408. LONG TERM CARE OMBUDSMAN PROGRAM DHSS’ Long Term Care Ombudsman Program provid es impartial fact-finders whose job it is to assure that adults in licensed institutions, nursing homes, assisted living and adult foster care homes receive fair treatment. The Ombudsman seeks to: • Investigate and resolve complaints made by or on behalf or residents of long term care facilities regarding violations of patients rights. • Train volunteers and others to participate in the Om budsman Program. 194 • Advocate for improving the quality of life for resi dents of long term care faciliti es. • Provide information and training to resi dents, fami lies, and staff on topics such as patient rights, living wills, and pati ent abuse. For more information, or to register a problem or complaint, call: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 255-9390 Kent/Sussex County (302) 424-7310 Statewide Toll Free (800) 223-9074 E-mail dsaapdinfo@state.de.us 195 Nursing Homes/Continuing Care Retirement Communities (CCRC) continued DHSS Division of Long Term Care Residents Protection The mission of the Division of Long Term Care Residents Protection is to (1) promote the quality of care, safety and security of people living in long term care facilities and (2) to ensure facilities’ compliance with applicable state and federal laws and regulations designed to protect these residents. The Division: • licenses long term care facilities and conducts annual, complaint driven and surprise inspections to determine compliance with federal and state statutes and regulations. • enforces state statutes and regulations regarding the quality of care and quality of life of long term care residents, as well as conveys survey results regarding federally-certified facilities to the federal government for enforcement. • serves as a centralized location to which complaints regarding long term care may be directed and evaluated for appropriate referral. • receives and investigates complaints of alleged crimes such as abuse, neglect and fi nancial exploitation. • implements and enforces the criminal background check law for applicants for long term care jobs and advises facilities of results disqualifying applicant(s) from employment. • manages the Adult Abuse Registry and Certifi ed Nursing Assistant Registry. For more information or to make a complaint: (877) 453-0012 196 New Castle County 3 Mill Road, Suite 308 Wilmington, DE 19806 (302) 577-6661 Kent/Sussex County The Windsor Building, 24 N.W. Front Street Milford, DE 19963 NURSING HOMES WILMINGTON Cadia Healthcare Riverside 700 Lea Blvd. Wilmington, DE 19802 (302) 765-4400 (302) 424-8600 Gilpin Hall 1101 Gilpin Ave. Wilmington, DE 19806 (302) 654-4486 Hillside Center 810 S. Broom Street Wilmington, DE 19805 (302) 652-1181 www.gilpinhall.org 197 Nursing Homes/Continuing Care Retirement Communities (CCRC) continued Kentmere Nursing Care Center 1900 Lovering Avenue Wilmington, DE 19806 (302) 652-3311 Parkview Nursing and Rehabilitation Center 2801 W. 6th Street Wilmington, DE 19805 (302) 655-6135 Regency Healthcare and Rehabilitation Center 801 N. Broom Street Wilmington, DE 19806 (302) 654-8400 NEW CASTLE COUNTY Accord Health Service at Brandywine 505 Greenbank Road Wilmington, DE 19808 (302) 998-0101 Arbors at New Castle 32 Buena Vista Drive New Castle, DE 19720 (302) 328-2580 Broadmeadow Healthcare 500 S. Broad Street Middletown, DE 19709 (302) 449-3400 Cadia Rehabilitation Pike Creek 3540 Three Little Bakers Blvd. Wilmington, DE 19808 (302) 455-0808 Churchman Village 4949 Ogletown-Stanton Rd. Newark, DE 19713 (302) 998-6900 Cokesbury Village 726 Loveville Road Hockessin, DE 19707 (302) 235-6031 Delaware Psychiatric Center (DHSS) Carvel Building 1901 N. DuPont Hwy. New Castle DE 19720 (302) 255-2700 Emily P. Bissell Hospital (DHSS) 3000 Newport Gap Pike Wilmington, DE 19808 (302) 995-8434 198 199 Nursing Homes/Continuing Care Retirement Communities (CCRC) continued Forwood Manor 1912 Marsh Road Wilmington, DE 19810 (302) 529-1600 Foulk Manor North 1212 Foulk Road Wilmington, DE 19803 (302) 478-4296 Foulk Manor South 407 Foulk Road Wilmington, DE 19803 (302) 655-6249 Governor Bacon Health Center (DHSS) Tilton Building P.O. Box 559 Delaware City, DE 19706 (302) 836-2550 Highfield, Masonic Home of Delaware 4800 Lancaster Pike Wilmington, DE 19807 (302) 994-4434 Jeanne Jugan Residence 185 Salem Church Road Newark, DE 19713 (302) 368-5886 Manor Care Pike Creek Health Services 5651 Limestone Road Wilmington, DE 19808 (302) 239-8583 Manor Care Wilmington Health Services 700 Foulk Rd. Wilmington, DE 19803 (302) 764-0181 Mary Campbell Center 4641 Weldin Road Wilmington, DE 19803 (302) 762-6025 Methodist Country House 4830 Kennett Pike Wilmington, DE 19807 (302) 426-8112 Millcroft 255 Possum Park Road Newark, DE. 19711 (302) 366-0160 Milton and Hattie Kutz Home 704 River Road Wilmington, DE 19809 (302) 764-7000 200 201 Nursing Homes/Continuing Care Retirement Communities (CCRC) continued Newark Manor Nursing Center 254 W. Main Street Newark, DE 19711 (302) 731-5576 Regal Heights Health Care and Rehabilitation 6525 Lancaster Pike Hockessin, DE 19707 (302) 998-0181 St. Francis Care Center at Brackenville 100 St. Clair Drive Hockessin, DE 19707 (302) 234-5420 St. Francis Skilled Nursing Facility 7th and Clayton Streets Wilmington, DE 19805 (302) 421-4694 Shipley Manor Health Center 2723 Shipley Road Wilmington, DE. 19810 (302) 479-0111 Stonegates 4031 Kennett Pike Greenville, DE. 19807 (302) 658-6200 KENT COUNTY Capitol Healthcare Services 1225 Walker Road Dover, DE 19904 (302) 734-1199 Courtland Manor 889 S. Little Creek Road Dover, DE 19901 (302) 674-0566 Delaware Hospital for the Chronically Ill (DHSS) 100 Sunnyside Road Smyrna, DE 19977 (302) 223-1000 Pinnacle Rehabilitation and Health Care 3034 South DuPont Blvd. Smyrna, DE 19977 (302) 653-5085 Silver Lake Center 1080 Silver Lake Blvd. Dover, DE 19901 (302) 734-5990 Westminster Village Health Center 1175 McKee Rd. Dover, DE 19904 (302) 744-3600 202 203 Nursing Homes/Continuing Care Retirement Communities (CCRC) continued SUSSEX COUNTY Atlantic Shores Rehabilitation and Health Center 231 S. Washington Street P.O. Box 909 Millsboro, DE 19966 (302) 934-7300 Brandywine Assisted Living at Seaside Pointe 100 Seaside Boulevard Rehoboth Beach, DE 19971 (302) 226-8750 Brandywine Assisted Living at Fenwick Island 21111 Arrington Drive Selbyville, DE 19975 (302) 436-0808 Cadbury at Lewes 17028 Cadbury Circle Lewes, DE 19958 (302) 645-6400 Country Rest Home 12046 Sunset Lane Greenwood, DE 19950 (302) 349-4114 Delaware Veterans Home 100 Delaware Vets Blvd. Milford, DE 19963 (302) 424-6000 Delmar Nursing and Rehabilitation Center 101 E. Delaware Avenue Delmar, DE 19940 (302) 846-3077 Harbor Health Care 301 Ocean View Blvd. Lewes, DE 19958 (302) 645-4664 Harrison House Senior Living 110 W. North Street Georgetown, DE 19948 (302) 856-4574 Lifecare at Lofl and Park 715 King Street Seaford, DE 19973 (302) 628-3000 Methodist Manor House 1001 Middleford Road Seaford, DE 19973 (302) 628-5604 204 205 Nursing Homes/Continuing Care Retirement Communities (CCRC) continued Milford Genesis 700 Marvel Road Milford, DE 19963 (302) 422-3303 Renaissance Health Care 26002 John J. Williams Hwy. Millsboro, DE 19966 (302) 947-4200 Seaford Center 1100 Norman Eskridge Highway Seaford, DE 19973 (302) 629-3575 Stockley Center 26351 Patriots Way Georgetown, DE 19947 (302) 933-3000 Nursing Home Transition/Money Follows the Person Project The overall goal of the project is to identify, inform and assist nursing home residents, especially those who are Medicaid-eligible, who want to move out of the nursing home. DSAAPD offers individualized case management to support people and assist them in finding a new home. Call (800) 223-9074 and ask for the Transition Caseworker to request a needs assessment application. 206 207 Organizations Organizations The organizations listed below offer a variety of resources, information and educational materials. If a Delaware resident, caregiver or family member is interested in finding out more about these groups, please call the following numbers. Call the Delaware Helpline at (800)464-4357 or 211 for more information about human services organizations in Delaware. ALZHEIMER’S DISEASE AND RELATED DISORDERS ASSOCIATION, INC. (ADRDA) Delaware Chapter 240 N. James Street Wilmington, DE 19804 (302) 633-4420 24-hour hotline (800) 272-3900 AMERICAN ASSOCIATION OF RETIRED PERSONS (AARP) 1100 N. Market Street Wilmington, DE 19801 866-227-7441 or www.aarp.org/de Enroll now in an AARP Driver Safety Program course by calling (888) 227-7669. AIDS DELAWARE (302) 652-6776 ALLIANCE FOR THE MENTALLY ILL IN DELAWARE (302) 427-0787 / (888) 427-2643 208 AMERICAN CANCER SOCIETY (800) ACS-2345 New Castle Corporate Commons 92 Read’s Way, Ste. 205, New Castle, DE 19720 (302) 324-4227 (800) 304-0779 AMERICAN DIABETES ASSOCIATION 100 W. 10th Street, Suite 1002 Wilmington, DE 19801 (302) 656-0030 AMERICAN HEART ASSOCIATION New Castle County 1501 Casho Mill Road, Newark, DE 19711 (302) 454-0613 Kent County 1019 Mattlind Way, Milford, DE 19963 (302) 424-0863 Sussex County Georgetown Professional Park Suite 201-A, 600 DuPont Highway, Georgetown, DE 19947 (302) 856-7386 AMERICAN LIVER FOUNDATION (800) 465-4837 AMERICAN LUNG ASSOCIATION OF DELAWARE 1021 Gilpin Avenue, Suite 202, Wilmington, DE 19806 (302) 655-7258 (800) LUNG-USA 209 Organizations continued Organizations continued AMPUTEE SUPPORT GROUP OF DELAWARE (302) 778-2227 / 436-8348 amputeesgofde@aol.com ARTHRITIS FOUNDATION, DE Branch (302) 730-9008 INFO LINE (800) 283-7800 BOOK BUDDY PROGRAM (New Castle County only). Volunteers will deliver books to seniors. (302) 995-7600 www.nccdelib.org BRAIN INJURY ASSOCIATION OF DELAWARE (800) 411-0505 BREATHE FOR YOUR LIFE SUPPORT GROUP (302) 328-2011 CANCER CARE CONNECTION (302) 266-8050 / (866) 266-7008 www.cancercareconnection.org CAREGIVER SUPPORT GROUPS Call (800) 223-9074 for a list of support groups throughout Delaware. COMPASSIONATE FRIENDS (302) 376-0300 / 284-7590 / 226-1623 CONTACT DELAWARE 24-hour Helpline and Rape Crisis Service (302) 761-9100 Kent and Sussex Counties (800) 262-9800 210 CONNECTING GENERATIONS 100 W. 10th Street, Suite 1115, Wilmington, DE 19801 (302) 656-2122 DELAWARE AGING NETWORK NEW CASTLE COUNTY (302) 478-9411 / 652-6219 KENT COUNTY (302) 734-1200 SUSSEX COUNTY (302) 854-9500 DELAWARE BREAST CANCER COALITION (302) 672-6435 / (866) 312-DBCC DELAWARE CANCER PAIN INITIATIVE (302) 292-1616 DELAWARE EPILEPSY FOUNDATION 240 N. James Street, Suite 203, Wilmington, DE 19804 (302) 999-9313 DELAWARE HEALTHCARE FACILITIES ASSOCIATION (DHCFA) (302) 235-6895 DELAWARE HIV CONSORTIUM (302) 654-5471 DELAWARE HOMES AND SERVICES FOR THE AGING c/o Westminster Village 1175 McKee Road, Dover, DE 19904 (302) 744-3508 DELAWARE KIDNEY FUND (302) 888-1817 DELAWARE - MARYLAND PARALYZED VETERANS ASSOCIATION 111 E. Scotland Drive, Newark, DE 19711 (302) 365-5670 / (877) 280-4581 211 Organizations continued Organizations continued DELAWARE SENIOR OLYMPICS 1121 Forrest Ave., Dover, DE 19904 (302) 736-5698 /(888) 881-6128 DELAWARE STROKE INITIATIVE (302) 757-4886 DISABLED AMERICAN VETERANS Department of Veterans Affairs 1601 Kirkwood Highway, Wilmington, DE 19805 (302) 994-2511 (800) 827-1000 WILMINGTON VET CENTER (302) 994-1660 DELAWARE COALITION AGAINST DOMESTIC VIOLENCE (800) 701-0456 GRANDPARENT RESOURCE CENTERS Wilmington Senior Center 1901 N. Market St., Wilmington, DE 19801 (302) 651-3420 / (800) 734-2388 GRIEF SUPPORT GROUPS (302) 478-2575 / 478-3030 / 697-7776 www.griefshare.org HEARING LOSS ASSOCIATION OF DELAWARE (302) 292-3066 www.hlade.org KIMMEL/SPILLER JEWISH HEALING CENTER 99 Passmore Road, Wilmington, DE 19803 (302) 478-9411 212 LEUKEMIA AND LYMPHOMA SOCIETY of DELAWARE 100 W. 10th St., Wilmington, DE 19801 (302) 661-7300 MANCUS FOUNDATION (social/recreational) 29th & Jessup Sts., Wilmington, DE 19802 (302) 762-1199 MENTAL HEALTH ASSOCIATION OF DELAWARE (302) 654-6833 / (800) 287-6423 MISSION CATARACT USA (800) 343-7265 www.missioncataractusa.org MULTIPLE SCLEROSIS SOCIETY New Castle County 2 Mill Rd., Suite 106, Wilmington, DE 19806 (302) 655-5610 Kent/Sussex Counties PNC Bank Building 3-5 The Plaza, Suite 212 Dover, DE 19901 (800) FIGHT MS NATIONAL ASSOCIATION OF RETIRED FEDERAL EMPLOYEES (NARFE) (800) 456-8410 NATIONAL CANCER INSTITUTE CANCER INFORMATION SERVICE (800) 4-CANCER NATIONAL EYE CARE PROJECT (800) 222-EYES (eye care for low-income senior citizens) (800) 391-EYES (info. and referral for people at risk for glaucoma) 213 Organizations continued Organizations continued NATIONAL FAMILY CAREGIVERS ASSOCIATION 10400 Connecticut Avenue, Suite 500 Kensington, MD 20895 (800) 896-3650 www.nfcacares.org NATIONAL OVARIAN CANCER COALITION (888) OVARIAN PARKINSON’S DISEASE FOUNDATION (800) 457-6676 (call for Delaware groups) SERVICE CORPS OF RETIRED EXECUTIVES (SCORE) 824 Market Street, Suite 610, Wilmington, DE 19801 (302) 573-6552 SISTERS ON A MISSION (For African Americans with breast cancer) (302) 475-0687 SPINA BIFIDA ASSOCIATION (866) 938-3407 THE LIGHTHOUSE, INC. (for persons with visual problems) 111 East 59th St., New York, NY 10022 (800) 829-0500 E-mail to info@lighthouse.org UNITED CEREBRAL PALSY OF DELAWARE (302) 764-2400 / 335-5626 WELLNESS COMMUNITY (302) 995-2850 / 734-0898 / 645-9150 WELL SPOUSE ASSOCIATION (302) 994-6606 / (800) 838-0879 214 Pre-Admission Screening Program Pre-Admission Screening Program The Pre-Admission Screening Program, run by DHSS’ Division of Medicaid and Medical Assistance, is designed primarily for persons who are applying for admission to a nursing home or any of the state-operated long term care facili ties. The program seeks to avoid unnecessary institu tionalization of any individual; to provide appropriate care in the least restrictive sett ing; and to assure that all resources in the community are considered in the plan of care for an individual. A team of health professionals evaluates the health and social needs of a person, either in the home or in the client’s current loca tion. This information is used to make recom mendations to the individual and family on what services are available to meet the needs of the client. Referrals for services are also made to the appropriate agencies as needed. For more informa tion, call: NEW CASTLE COUNTY (302) 368-6610 KENT/SUSSEX COUNTY (only) (800) 424-7172 215 Recreational/Social Activities Recreational/Social Activities These agencies offer activities for persons with disabilities or arrange accessible vacations for persons with cognitive and/or mobility challenges. Also, call your local county government community services department, public library and senior centers to see if recreation programs are offered in your area. Able Arts Theatrical Troupe 26 Fox Hunt Drive Bear, DE 19701 www.ablearts.org Access-Able Travel Source (travel agency) P.O. Box 1796 Wheat Ridge, CO 80034 www.access-able.com Accessible Journeys (vacation planners) 35 W. Sellers Avenue Ridley Park, PA 19078 800-846-4537 www.disabilitytravel.com Adaptive Pinball Machine for Wheelchair Users “U-CAN-DO” 866-U-CAN-DO-2 www.ucandocentral.com American Amputee Soccer Association 1033 Creekside Drive Wilmington, DE 19804 (302) 683-0997 www. ampsoccer.org American Dance Wheels Crystal Dansport, 79 Christiana Road New Castle, DE 19720 (215) 588-6672 (302) 221-0307 Art Therapy Express P.O. Box 1661 Hockessin, DE 19707 (302) 584-4068 www.arttherapyexpress.org Brandywine Social Club c/o YMCA of Delaware (302) 571-6975 216 Center for Disability Studies, University of Delaware 461 Wyoming Road Newark, DE 19716 (302) 831-6974 Center for Therapeutic and Educational Riding C-Line Stables 3491 Harris Road Townsend, DE 19934 (302) 376-9594 www.clinestables.com CERTS Adult Activities Center 13 Independence Way Newark, DE 19711 (302) 731-0301 www.certsinc.org Challenger Little League/ TOPS Soccer c/o Lisa Johannsen (302) 378-2530 www.motlittleleague.com Children’s Beach House 1800 Bay Ave. Lewes, DE 19958 (302) 645-9184 Delaware Association for the Blind 800 West Street Wilmington, DE 19801 (302) 655-2111 Delaware Association for Blind Athletes 321 Joy Court Bear, DE 19701 (302) 836-5784 Delaware Department of Natural Resources and Environmental Control (DNREC) Division of State Parks and Recreation 89 Kings Highway Dover, DE 19901 (302) 739-9220 www. destateparks.com Delaware Special Olympics 619 S. College Avenue Newark, DE 19716 (302) 831-4653 www.sode.org Delaware Theater Company Totally Awesome Kids Troupe 200 Water Street Wilmington, DE 19801 (302) 594-1100 Fairlee Manor Recreation and Education Center 22242 Bayshore Road Chestertown, MD 21620 (410) 778-0566 217 Recreational/Social Activities continued Guided Tour (travel agency) 7900 Old York Road, Suite 111B Elkins Park, PA 19027 (215) 782-1370 Mary Campbell Center (recreation programs and summer day camp) 4641 Weldin Road Wilmington, DE 19803 (302) 762-6025 Personal Ponies 3423 Pebble Beach Drive Wilmington, DE 19808 (302) 455-1051 (302) 824-5724 www.personalponies-de.org Horseback Riding P.O. Box 219 Nassau, DE 19969 (302) 644-1920 www.sdtrhr.com United Cerebral Palsy of Delaware (respite and summer day camp) 700-A River Road Wilmington, DE 19809 (302) 764-2400 (302) 335-5626 www.ucp.org VSA Arts of Delaware (arts programs) Delaware State University Arts Center Gallery 1200 N. DuPont Highway Dover, DE 19901 www.vsadelaware.org (302) 857-6699 Wellspring Farm, Bellevue State Park 800 Carr Road Wilmington, DE 19809 www.wellspringfarm.us (302) 798-2407 218 “Yes You Can” Staff assisted exercise program for persons with limited mobility (302) 286-1399 For “Yes You Can” classes at Garfield Park Activity Center, New Castle, DE, call (302) 571-4004. For classes at Newark Senior Center, call (302) 737-2336. OTHER TRAVEL RESOURCES: Moss Rehabilitation Hospital Travel Information (800) CALL-MOSS www.mossresourcenet.org The Boulevard (Internet site of disability resources) www.blvd.com For the traveler requiring oxygen: www.travelO2.com (800) 391-2041 For a large print weekly subscription to The New York Times newspaper, call (212) 556-1234 or go to http://homedelivery.nytimes. com/HDS/HDSHome.do?mode=HDSHome and scroll down to “Large Print Delivery”. To subscribe to the large print edition of Reader’s Digest, call (800) 431-1246 or go to www.rd.com. For a list of Delaware retail gas stations that will assist the traveler with disabilities by pumping gas for you, call (302) 744-2703 or go to www.deldot.gov to “information” to “community programs and services” to read about the Service Station Assistance Program. VETERAN SERVICES ORGANIZATIONS Here are several websites related to veterans’ service organizations: www.nationalresourcedirectory.gov www.vetfriends.com www.military.com 219 Resources This section includes the following: Resources This section includes the following: • Glossary of Disability Acronyms and Terms • Disability and Consumer Boards, Councils and Commissions • Resource Guides • National Organizations Glossary of Disability Acronyms and Terms ADA Americans with Disabilities Act ADD Attention Defi cit Disorder ADHD Attention Deficit Hyperactivity Disorder APS Adult Protective Services ARC/DE Association for the Rights of Citizens with Mental Retardation/Delaware CEC Council for Exceptional Children CFR Code of Federal Regulations CIL Center for Independent Living CODE Council for Deaf Equality CP Cerebral Palsy CST Child Study Team DATI Delaware Assistive Technology Initiative DELARF Delaware Association of Rehabilitation Facilities DDC Developmental Disabilities Council DDDS Division of Developmental Disabilities Services DHHS Department of Health and Human Services (U.S.) DHSS Delaware Health and Social Services 220 DOE Department of Education DOL Department of Labor DPH Division of Public Health DSAAPD Division of Services for Aging and Adults with Physical Disabilities DSAMH Division of Substance Abuse and Mental Health DSCYF Department of Services for Children, Youth and their Families DVI Division for the Visually Impaired DVR Division of Vocational Rehabilitation EPSDT Early Periodic Screening, Diagnosis and Training GACEC Governor’s Advisory Council for Exceptional Citizens IDEA Individuals with Disabilities Education Act (federal) IEP Individualized Education Plan JFC Joint Finance Committee OT Occupational Therapist PIC Parent Information Center of Delaware PT Physical Therapist SCPD State Council for Persons with Disabilities SSI Supplemental Security Income SSDI Social Security Disability Income TTY/TDD Telecommunication Device for the Deaf Disability and Consumer Boards, Councils and Commissions Delaware state advisory councils seek consumer representation and welcome your participation. Call the groups below for additional information or call the Governor’s Office, Boards and Commissions 221 Resources continued at (302) 744-4101 to apply for membership in any of the groups seeking consumer members. Architectural Accessibility Board (302) 739-5644 Council on the Blind (302) 255-9800 Council on Deaf Equality (302) 739-3621 Developmental Disabilities Council (302) 739-3333 Developmental Disabilities Services (302) 836-2100 Elderly and Disabled Transportation Committee (EDTAC) (800) 335-8080 Governor’s Committee on Employment of Persons with Disabilities (302) 761-8275 Health Care Commission (302) 672-5187 Hispanic Affairs (302) 255-9743 (State) Independent Living Council (302) 761-8275 Interagency Coordinating Council (302) 255-9135 Nursing Home Resident Quality Assurance Commission (302) 995-8400 Public Health (302) 744-4700 Services for Aging and Adults with Physical Disabilities (800) 223-9074 State Council for Persons with Disabilities (302) 739-3621 Substance Abuse and Mental Health (302) 255-9399 Vocational Rehabilitation (302) 761-8275 222 RESOURCE GUIDES Call the agencies below for a copy of these resource guides or access a copy on their web sites. Coma Guide for Caregivers (800) 223-9074 or access the guide at www.dhss.delaware.gov/dsaapd Delaware Assistive Technology Resource Guide (302) 651-6790 or (800) 870-DATI, or access the guide at www.dati.org Delaware Central Directory for Services for Young Children with Special Needs (302) 255-9134 or access the guide at www.dhss.delaware.gov/dms/ Delaware Division for the Visually Impaired Consumer Resource Manual (302) 255-9800 or access the guide at www.dhss.delaware.gov/dvi Delaware HIV/AIDS Resource Guide (302) 654-5471 Delaware Schools Directory (302) 735-4000 or access the guide at http://www.doe.k12.de.us/edudir2/programs/EduDirStart.asp Directory of Human Services for Delaware (302) 255-9675 Directory of Transportation Services in Delaware (800) 553-DART or access the guide at www.dartfi rststate.com/directory/ Guide to Health Insurance for Delaware Citizens (800) 336-9500 or access the guide at www.delawareinsurance.gov 223 Resources continued Quick Reference Directory (of Human Services) (800) 464-4357 or 211 Statewide Housing Services Directory (302) 739-4263 or access the guide at www.destatehousing.com/information/pubs.shtml ADA (Americans with Disabilities Act) RESOURCES ADA Information Center for the Mid-Atlantic Region TransCen Inc. Disability and Business Technical Assistance Centers (DBTACs) 451 Hungerford Drive, Suite 700 , Rockville, MD 20850 (800) 949-4232 www.adainfo.org The “Disability Law Handbook” can be found at www.swdbtac.org/html/publications/dlh/index.html or by calling (800) 949-4232. ADA Information Line U.S. Department of Justice (800) 514-0301 V (800) 514-0383 TTY www.ada.gov SCADA (State Chapter for ADA in DE), UCP of Delaware (302) 764-2400 / 335-5626 224 DISABILITY RELATED PUBLICATIONS ON THE NET: www.360usainc.com www.newmobility.com www.blvd.com www.specialliving.com www.pvamagazines.com www.questmag.org For information on federal government agencies related to disability, go to www.disability.gov NATIONAL ORGANIZATIONS This is a list of some of the national organizations related to older adults/disability issues and advocacy. ABLEDATA (database of American Association of assistive devices) People with Disabilities 8630 Fenton Street 1629 K Street NW Silver Springs, MD 20910 Washington, D.C. 20006 (800) 227-0216 (800) 840-8844 www.abledata.com www.aapd-dc.org Adaptive Environments Amputee Coalition of America 180-200 Portland Street 900 E. Hill Avenue Boston, MA 02114 Suite 205 (617) 695-1225 Knoxville, TN 37915 www.adaptenv.org (888) AMP-KNOW www.amputee-coalition.org Administration on Aging (AOA) One Massachusetts Ave. NW Washington, D.C. 20001 (202) 619-0724 www.aoa.gov 225 Resources continued ARC (Association for the Rights of Citizens with Mental Retardation) of the U.S. 1010 Wayne Avenue, Suite 650 Silver Spring, MD 20910 (301) 565-3842 (800) 433-5255 www.thearc.org Autism Society of America 4340 East West Highway Bethesda, MD 20814 (800) 3AUTISM www.autism-society.org Beach Center on Families and Disability University of Kansas 1200 Sunnyside Avenue, Lawrence, KS 66045 (785) 864-7600 www.beachcenter.org Brain Injury Association 1608 Spring Hill Road Vienna, VA 22182 (800) 444-6443 www.biausa.org Center for Universal Design, College of Design North Carolina State University P.O. Box 8613 Raleigh, NC 27695 (800) 647-6777 www.design.ncsu.edu/cud Council for Exceptional Children 1110 N. Glebe Road Arlington, VA 22201 (888) 232-7733 www.cec.sped.org Closing the Gap (assistive technology) P.O. Box 68 526 Main Street Henderson, MN 56044 (507) 248-3294 www.closingthegap.com Defense and Veterans Brain Injury Center DVBIC-Johnstown 109 Sunray Drive Johnstown, PA 15905 (800) 870-9244 www.dvbic.org 226 Disability Rights Education and Defense Fund (DREDF) 2212 6th Street Berkeley, CA 94710 (800) 348-4232 www.dredf.org Disability Statistics Center (UCSF) Institute for Health and Aging 3333 California Street Suite 340 San Francisco, CA 94118 (415) 502-5210 www.dsc.ucsf.edu HEATH Resource Center (Post secondary education for persons with disabilities) 2134 G Street NW Washington, D.C. 20052 (202) 973-0904 www.heath.gwu.edu Independent Living Research Utilization Project (ILRU) Institute for Rehabilitation and Research 2323 S. Sheppard, Suite 1000 Houston, TX 77019 (713) 520-0232 www.ilru.org Learning Disabilities Association of America 4156 Library Road Pittsburgh, PA 15234 (412) 341-1515 www.ldanatl.org Mental Health America 2001 N. Beauregard Street Alexandria, VA 22311 (800) 969-6642 www.nmha.org Mobility International USA (MIUSA) (international student exchange) 132 E. Broadway Eugene, OR 97401 (541) 343-1284 www.miusa.org Moss Rehabilitation Center Accessible Travel Resource Center 1200 W. Tabor Road Philadelphia, PA 19141 (800) CALL-MOSS www.mossresourcenet.org National Alliance for the Mentally Ill 3803 N. Fairfax Dr. Arlington, VA 22203 (800) 950-6264 www.nami.org 227 Resources continued National Association of the Deaf 8630 Fenton Street Silver Spring, MD 20910 (301) 587-1788 V (301) 587-1789 TTY www.nad.org National Center on Secondary Education and Transition Institute on Community Integration University of Minnesota 6 Pattee Hall 150 Pillsbury Drive SE Minneapolis, MN 55455 (612) 624-2097 www.ncset.org National Clearinghouse of Rehabilitation Training Materials Utah State University 6524 Old Main Hill Logan, UT 84322 (866) 821-5355 www.nchrtm.okstate.edu National Council on Aging (NCOA) 1901 L Street Washington, D. C. 20036 (202) 479-1200 www.ncoa.org National Council on Disability 1331 F Street NW, Suite 1050 Washington D.C. 20004 (202) 272-2004 www.ncd.gov National Dissemination Center for Children and Youth with Disabilities (NICHCY) 1800 Connecticut Ave. NW Washington, D.C. 20009 (800) 695-0285 www.nichcy.org National Easter Seals Society 233 S. Wacker Dr. Chicago, IL 60606 (800) 221-6827 www.easterseals.com National Empowerment Center 599 Canal Street Lawrence, MA 01840 (800) 769-3728 www.power2u.org National Family Caregivers Association 10400 Connecticut Avenue, Suite 500 Kensington, MD 20895 (800) 896-3650 www.nfcacares.org 228 National Institute on Disability and Rehabilitation Research (NIDRR) Department of Education 400 Maryland Ave. SW Washington, D.C. 20202 (800) USA-LEARN www.ed.gov, search for NIDRR National Mental Health Consumer Self-Help Clearinghouse 1211 Chestnut Street, Ste. 1207 Philadelphia, PA 19107 (800) 553-4539 www.mhselfhelp.org National MS Society 733 3rd Avenue New York, NY 10017 (800) 344-4867 www.nmss.org National Organization for Rare Disorders (NORD) 55 Kenosia Avenue P.O. Box 1968 Danbury, CT 06813 (203) 744-0100 www.rarediseases.org National Organization on Disability 888 16th Street NW, Suite 600 Washington, D.C. 20006 (202) 293-5960 www.nod.org National Rehabilitation Information Center (NARIC) 8201 Corporate Drive Landover, MD 20785 (800) 346-2742 www.naric.com National Spinal Cord Injury Association 1 Church Street Rockville, MD 20850 (800) 962-9629 www.spinalcord.org PACER Center (Parent Advisory Coalition for Educational Rights) 8161 Normandale Blvd. Bloomington, MN 55437 (888) 248-0822 www.pacer.org Rehabilitation Society of North America (RESNA) 1700 N. Moore Street Suite 1540 Arlington, VA 22209 (703) 524-6686 www.resna.org 229 Resources continued Self Help for Hard of Hearing People 7910 Woodmont Avenue Bethesda, MD 20814 (301) 657-2248 www.hearingloss.org Substance Abuse and Mental Health Services Administration (SAMHSA) 1 Choke Cherry Road Rockville, MD 20857 (877) 726-4727 www.samhsa.gov Through the Looking Glass National Resource Center for Parents with Disabilities 2198 6th Street, #100 Berkeley, CA 94710 (800) 644-2666 www.lookingglass.org Trace Research and Development Center 2107 Engineering Centers Bldg. 1550 Engineering Drive University of Wisconsin-Madison Madison, WI 53706 (608) 262-6966 www.trace.wisc.edu United Cerebral Palsy Association 1660 L Street NW, Suite 700 Washington, D.C. 20036 (800) 872-5827 www.ucp.org United Spinal Association 75-20 Astoria Blvd. Jackson Heights, NY 11370 (800) 404-2898 (215) 381-3037 (Philadelphia offi ce) www.unitedspinal.org World Institute on Disability 510 16th Street, Suite 100 Oakland, CA 94612 (510) 763-4100 (866) 723-1201 www.wid.org 230 Respite Care Respite provides an interval of rest and relief to families that care for an impaired older person or a person with a disability. Respite services can be provided in the home or in an institu tional setting. Personal care respite services in the home are provided by licensed home health agencies. A trained worker remains with the person for a specified period of time, performing daily tasks as needed. Nursing homes and hospitals also make accommodations for overnight respite periods. Call the DE Lifespan Respite Care Network at (888) 610-5572 or (302) 479-1690 or go to www.delrespite.org for respite options and possible financial assistance. Contact the individu al service providers for more information. Absolute Home Health (302) 369-1050 / 730-3500 Addus Home Health Care (302) 995-9010 / 424-4842 Beebe Medical Center (302) 226-2160 231 Respite Care continued Respite Care continued CHEER Inc. (302) 856-5187 Christiana Care/VNA (302) 995-8448 / 422-1575 Elwyn (302) 657-5609 Maxim (302) 478-3434 / 734-9040 Modern Maturity Center (302) 734-1200, ext 155 United Cerebral Palsy of Delaware (302) 764-2400 RESPITE CARE FINANCIAL ASSISTANCE PROGRAM Financial assistance grants to caregivers to provide respite care for diagnosed persons with Alzheimer’s. Eligibility determined by need and financial criteria. Contact: Alzheimer’s Association and Related Dementias, Delaware Valley Chapter 240 N. James Street, Wilmington, DE 19804 (302) 633-4420 / 854-9788 232 Senior Centers Senior Centers A senior center is a “community focal point on aging where older persons as in dividuals or in groups come together for services and activities which enhance their dignity, support their independence and encourage their involvement in and with the commu nity” (National Council on Aging, 1978). Senior centers that are open at least three days a week are listed below. Call the individual senior center for a copy of their activities calendar, to see if transportation is offered and if there is a cost. 233 Senior Centers continued WILMINGTON Claymore Senior Center and Fitness Center 504 S. Clayton St. Wilmington, DE 19805 (302) 428-3170 Fraim Center For Active Adults 669 S. Union Street Wilmington, DE 19805 (302) 658-8420 Francis X. Norton Senior Center 920 N. Monroe Street Wilmington, DE 19801 (302) 654-5407 Jimmy Jenkins Senior Center 2300 Bowers Street Wilmington, DE 19802 (302) 764-9022 Latin American Community Center (Centro Los Abuelos) 403 N. Van Buren Street Wilmington, DE 19805 (302) 655-7338, ext. 7746 People’s Settlement Association Senior Center 408 E. 8th Street Wilmington, DE 19801 (302) 658-4133 Salvation Army Senior Center 400 N. Orange Street Wilmington, DE 19801 (302) 472-0770 St. Anthony’s Senior Center 1703 W. 10th St. (1st fl oor) Wilmington, DE 19805 (302) 421-3735 St. Patrick’s Center 107 East 14th Street Wilmington, DE 19801 (302) 652-6219 St. Peter’s Adult Center 523 Tatnall Street Wilmington, DE 19801 (302) 571-8394 South Wilmington Senior Adult Program 455 Townsend Street Wilmington, DE 19801 (302) 655-7751 West Center City Senior Adult Center 501 N. Madison Street Wilmington, DE 19801 (302) 658-5332 234 Wilmington Senior Center 1901 N. Market Street Wilmington, DE 19802 (302) 651-3400 NEW CASTLE COUNTY Absalom Jones Senior Center 310 Kiamensi Road Wilmington, DE 19804 (302) 998-0363 Brandywine Senior Center Claymont Community Center 3301 Green Street Claymont, DE 19703 (302) 798-5562 C & D Senior Center Liberty Terrace Apts. Community Room Freedom Rd. Newark, DE 19702 (302) 323-2630 Cornerstone Senior Center 3135 Summit Bridge Road Bear, DE 19701 (302) 836-6463 De La Warr Senior Center 19 Lambson Lane New Castle, DE 19720 (302) 429-0581 Howard Weston Senior Center 1 Bassett Ave., Manor Park New Castle, DE 19720 (302) 328-6094 or 328-6626 Jewish Community Center (Bernard and Ruth Siegel Center) 101 Garden of Eden Road Wilmington, DE 19803 (302) 478-5660 Mid-County Senior Center First Regiment Road Wilmington, DE 19808 (302) 995-6555 M.O.T. Senior Center 300 South Scott St. Middletown, DE 19709 (302) 378-3041 or 378-4758 New Castle Senior Center 400 South Street New Castle, DE 19720 (302) 326-4209 Newark Senior Center and Fitness Center 200 White Chapel Drive Newark, DE 19713 (302) 737-2336 Oak Grove Senior Center 11 Poplar Avenue Wilmington, DE 19805 (302) 998-3310 235 Senior Centers continued Sellers Senior Center 500 Duncan Road Wilmington, DE 19809 (302) 762-2050 KENT COUNTY First State Senior Center Kent/Sussex Industry Bldg. Southern Wing 291 N. Rehoboth Blvd. Milford, DE 19963 (302) 422-1510 / 422-1511 Frederica Senior Center 216 S. Market Street Frederica, DE 19946 (302) 335-4555 (24 hr. answering machine) Harrington Senior Center 102 Fleming Street Harrington, DE 19952 (302) 398-4224 Harvest Years Senior Center 30 South Street Camden, DE 19934 (302) 698-4285 M amie A. Warren Maturity Center 1775 Wheatley Pond Road Smyrna, DE 19977 (302) 653-4078 Milford Senior Center 111 Park Avenue Milford, DE 19963 (302) 422-3385 Modern Maturity Center 1121 Forrest Avenue Dover, DE 19904 (302) 734-1200 Lillian Smith Senior Center P.O. Box 76 410 Main Street Clayton, DE 19938 (302) 653-6119 SUSSEX COUNTY Adult Plus+ Program DTCC, Jack F. Owens Campus P.O. Box 610 Georgetown, DE 19947 (302) 856-5618 236 Bridgeville Senior Center 414 Market Street Bridgeville, DE 19933 (302) 337-8771 Cape Henlopen Senior Center 11 Christian Street Rehoboth, DE 19971 (302) 227-2055 Georgetown CHEER Activity Center 546 S. Bedford Street Georgetown, DE 19947 (302) 856-5187 Greenwood CHEER Activity Center 41 Schulze Road Greenwood, DE 19950 (302) 349-5237 Harbor Lights CHEER Activity Center 34211 Woods Edge Drive Lewes, DE 19956 (302) 645-9239 Indian River Senior Center 214 Irons Ave. Millsboro, DE 19966 (302) 934-8839 Laurel Senior Center P.O. Box 64, 13 N. Central Ave. Laurel, DE 19956 (302) 875-2536 Lewes Senior Center 310 Nassau Park Road Lewes, DE 19958 (302) 645-9293 Nanticoke Senior Center 23431 Sussex Highway Seaford, DE 19973 (302) 629-4939 Long Neck CHEER Activity Center 26089 Shoppes at Long Neck Millsboro, DE 19966 (302) 945-3551 Ocean View CHEER Activity Center 30637 Cedar Neck Road Ocean View, DE 19970 (302) 539-2671 Roxana CHEER Activity Center 34314 Pyle Center Road Frankford, DE 19945 (302) 732-3662 Slaughter Neck CHEER Activity Center 22942 Slaughter Neck Road Lincoln, DE 19960 (302) 684-4819 237 Social Security and Supplemental Security Income (SSI) The Social Security Administration manages the Social Security and Supplemental Security Income programs. Eligibil ity and benefi ts for Social Security depend upon one’s employment history. Benefi ts are also payable to spouses, widow/ widowers, and minor or disabled children of retired, dis abled, or deceased workers. The federal guaranteed income program for the elderly, blind and disabled, Supplemental Security Income, provides a guaranteed minimum income for individuals whose incomes are below a certain level. The Social Security Administration also processes applications for Medicare, and forwards applications for Medicaid to appropriate agencies. For more informa tion about Medicare and Medicaid, refer to the Medi care and Medicaid chapters of this guide. For more information, call: WILMINGTON/NEW CASTLE COUNTY New Castle Corporate Commons 92 Reads Way, Suite 200, New Castle, DE 19720 (302) 323-0304 • Toll Free (800) 772-1213 KENT COUNTY 300 S. New Street, Room 1003, Dover, DE 19904 (302) 674-5162 • Toll Free (800) 772-1213 SUSSEX COUNTY Georgetown Professional Park 600 N. DuPont Highway, Suite 202, Georgetown, DE 19947 (302) 856-9620 • Toll Free (800) 772-1213 238 Support Groups Support Groups Support groups provide an environment for caregivers, family members, and loved ones to talk, share experiences, and learn about reso u rces in the community. Call the agencies listed for a schedule of support group meetings that they offer in the community. Also, call local hospitals, hospices, churches, funeral homes and senior centers to see if they sponsor any support groups. AIDS Delaware (302) 652-6776 (800) 422-0429 Alliance for the Mentally Ill in Delaware (AMID) (302) 427-0787 ALS Delaware Caregiver Support Group (800) 838-9800 (Delaware Hospice) Alzheimer’s Association of Delaware (302) 633-4420 (800) 272-3900 American Cancer Society (302) 324-4227 (800) 304-0779 American Diabetes Association (302) 656-0030 (888) DIABETES American Lung Association (302) 655-7258 239 Support Groups continued Amputee Support Group of Delaware (302) 778-2227 (302) 436-8348 Arthritis Foundation (302) 730-9000 Brain Injury Association of Delaware (800) 411-0505 CHADD (persons with Attention Deficit Hyperactivity Disorder) (302) 737-5063 Compassionate Friends (when a loved one has died) (302) 376-0300 (302) 284-7590 (302) 226-1623 Epilepsy Foundation of Delaware (302) 999-9313 HIV Support Groups (302) 654-5471 (Call for a copy of the Delaware HIV/AIDS Resource Guide) Huntington’s Disease (877) 384-3721 www.dvhdsa.org Joining Generations: Family Circles For grandparents and relatives raising others’ children. (800) 223-9074 Lupus Foundation (302) 622-8700 (866) 517-5070 Mental Health Association (302) 654-6833 (800) 287-6423 Multiple Sclerosis Society (302) 655-5610/ (800) FIGHT MS Stroke Support Group (302) 757-4886 VIP’s (Visually Impaired Persons) Support Group (302) 255-9800 Wellness Community (To help people with cancer and their families fight for their recovery with free psychosocial support to complement conventional medical treatment) (302) 995-2850 240 Technology/Assistive Devices Technology/Assistive Devices These agencies provide information about the variety of available assistive technologies and possible funding sources. Canine Partners for Life (service dogs) P.O. Box 170, Cochranville, PA 19330 (610) 869-4902 www.k94life.org Delaware Assistive Technology Initiative (DATI) Call to receive the “AT Messenger” newsletter. Central Site and University of Delaware and DuPont Hospital for Children Center for Applied Science and Engineering 1600 Rockland Road, A and R Building, Room 200 P.O. Box 269, Wilmington, DE 19899 Voice: (800) 870-DATI (in-state only) Voice: (302) 651-6790 TTY: (302) 651-6794 www.dati.org DATI Kent County Assistive Technology Resource Center Easter Seals of Delaware and Maryland’s Eastern Shore 100 Enterprise Place, Suite 1, Dover, DE 19904-8200 Voice: (302) 739-6885 TTY: (302) 739-6886 DATI Sussex County Assistive Technology Resource Center University of Delaware 20123 Office Circle, Georgetown, DE 19947 Voice: (302) 856-7946 TTY: (302) 856-6714 241 Technology/Assistive Devices continued Delaware Association For the Blind 800 West Street, Wilmington, DE 19801 (302) 655-2111 Delaware Division of Libraries Delaware Library Access Services 121 Duke of York Street, Dover, DE 19901 (302) 739-4748 (800) 282-8676 Delaware Health and Social Services Division for the Visually Impaired 1901 N. DuPont Highway, New Castle, DE 19720 (302) 255-9854 11-13 S.W. Front Street, Milford, DE 19963 (302) 424-7240 Delta Society National Service Dog Center 875 124th Avenue NE, Bellevue, WA 98005 www.deltasociety.org Descriptive Video Service (for videos with verbal description) (617) 300-3600 Media Access Group (818) 562-3344 • www.mopix.org Dogs for the Deaf (hearing dogs) 10175 Wheeler Road, Central Point, OR 97502 (541) 826-9220 www.dogsforthedeaf.org 242 Possible sources of used/new equipment: Agencies are listed in the Yellow Pages under Medical Equipment and Supplies and Wheelchair Lifts and Ramps. Used equipment may also be listed in the classified section of your local newspaper. Also, contact local service organizations, such as Lions Clubs, Rotary Clubs, Kiwanis Clubs, Telephone Pioneers, Elks Clubs and Shriners, as they may maintain a closet of used equipment or help in the purchase of new equipment. All the major car companies (Ford, GM, Volkswagen, etc.) offer rebates to cover up to $1,000 to add lifts, ramps and hand controls to a new vehicle. Subscribe to the AT Messenger for a listing of new and used equipment for sale or go to www.dati.org. 243 Transportation Transportation National Resources: Transportation ADA Questions (888) 446-4511 (V/TTY) Aviation Consumer Protection Hotline (800) 778-4838 Project ACTION National Accessible Transportation Project (800) 659-6428 www.projectaction.easterseals.com AMTRAK Amtrak provides rail passenger services to destinations throughout the United States. Approximately seventy Amtrak trains per day stop in Wilmington Station. The station can be reached from New Castle County, Dover, Smyrna, and many other locations by the statewide transit services known as DART First State. Discounted fares are available for senior citizens. For information on Amtrak trains and connections, call: AMTRAK (800) USA-RAIL Delaware Resources: These agencies offer accessible transportation for persons with disabilities. Accessible Van Purchase (new and used) Here is a partial list of companies that sell new and used vans and minivans that are equipped for drivers and passengers with mobility limitations. Contact the National Mobility Equipment Dealers Association at (800)833-0427 or www.nmeda.org for information about their member agencies. Accessible Van and Mobility (800) 784-8267 / (856) 829-9449 • www.avmvans.com 244 American Mobility (302) 276-1801 • www.americanmobilitysales.com M.I.T.S. Corporation (800) 243-6487 • www.mitscorp.com To rent a wheelchair accessible vehicle by the week or month, call: Accessible Vans of America (888) 306-8320 www.accessiblevans.com American Mobility (302) 276-1801 www.americanmobilitysales.com Wheelchair Getaways (800) 642-2042 • www.wheelchairgetaways.com Wheelers (800) 456-1371 DART First State (www.dartfi rststate.com) DART First State is the statewide transit service of the Delaware Transit Corporation (DTC), a subsidiary of the Delaware Department of Transportation, which provides both fi xed route and intercounty bus service, as well as a paratransit bus service, throughout the state of Delaware. FIXED ROUTE SERVICE DART First State provides fixed route services in both New Castle County and in the greater Dover area. A seasonal fixed route service is provided in the Rehoboth, Lewes and Dewey Beach area. DART First State also provides a free shuttle which loops downtown Wilmington. 245 Transportation continued INTERCOUNTY BUS SERVICE DART First State’s intercounty bus service provides transportation statewide. The Route 301 serves Wilmington-Christiana MallMiddletown- Odessa-Smyrna-Dover. The Route 303 serves DoverMilford- Georgetown. A wide variety of fixed route bus routes are available to connect to other destinations in each county. DART First State offers reduced fares for people who are age 65 and over, or who have a certified disability. A DART First State Reduced Fare Photo ID or Medicare card must be shown at the time of boarding the bus. Cash fares are accepted at the time of boarding; however, a discounted DART Card may be purchased in advance for greater savings. DART Cards can be purchased at ticket outlets throughout the state, online at www.dartfirststate.com or by phone. Statewide Transit Information (800) 652-DART If calling within New Castle County (302) 652-DART PARATRANSIT SERVICE DART First State provides door to door transportation for persons who are certified as having a qualifying disability, renal dialysis and the aging. Hours vary between counties. Reservations must be made by 4:30 p.m. of the day before the requested transportation is needed. Phone Numbers: Fixed Route/Intercounty Schedule information (800) 652-DART Reservations (800) 553-DART 246 Customer Relations (800) 335-8080 Eligibility (800) 652-DART, Option 3 SCAT (Senior Citizen Affordable Taxi) Sponsored by the state of Delaware’s Department of Transportation, SCAT provides half-price taxi service for persons aged 60 and over and qualified disabled persons. The service is offered seven days a week, including holidays. Call (800) 652-DART for information. SEPTA SEPTA commuter trains run from Newark (Rte. 896), Churchman’s Crossing and Wilmington Station to Delaware County, Pennsylvania, Philadelphia International Airport and Center City with connections to SEPTA trains and transit routes serving the entire Philadelphia metropolitan region. Convenient, economical connections to New York City via New Jersey Transit are also available. Wilmington Station can be reached from New Castle County, Dover, Smyrna, and many other locations by DART First State. For information on SEPTA and Blue Diamond routes and schedules call: SEPTA (215) 580-7800 DART First State (800) 652-DART UNI-CITY — Newark Area Uni-City is a transportation service that operates in the University of Delaware/Newark area. Buses operate along 3 loops. Call ahead to schedule a pick-up on an accessible bus. There is no charge for the service. For more information call: UNI-CITY (302) 831-1187 CHEER TRANSPORTATION (Sussex County) CHEER Transportation provides transporta tion to and from a 247 Transportation continued person’s home and the CHEER Activity Centers in Sussex County, listed under the Senior Center section of this guide. CHEER Transportation (302) 856-5187 FISH of Northern Delaware FISH, a volunteer organization, provi des trans portation to appointments for am bulatory individuals north of the C&D Canal on Monday-Thursday, when all other potential means of transportation have been exhausted and as volun teers are available. This is not an emergency service. Notify FISH one week in advance of the appointment. For more information, call: FISH of Northern Delaware (302) 658-2954 GENERATIONS 5317 New Freedom Funds Transportation Program This program provides transportation to Delaware residents with disabilities of all ages at $5.00 per trip. Requests must be made 7 days in advance and are accepted on a space available basis. New Castle County (302) 658-6731 Kent County (302) 734-7005 Sussex County (302) 856-7774 OTHER TRANSPORTATION PROVIDERS There are several agencies that provide transportation on a fee basis. Contact the Delaware Transit Corporation for a copy of their Directory of Transportation Services in the state of Delaware at (800) 553-DART or go to www.dartfi rststate.com/directory/ 248 Volunteerism Most of the agencies listed in this guide welcome volunteers. The fol lowing are some volun teer programs which are not listed elsewhere in the Guide. For three additional DSAAPD volunteer opportunities, see the “Delaware Money Management Program” in the Financial Assistance and Information section, the “Long Term Care Ombudsman Volunteer Program” in the Nursing Home section and the “Delaware Senior Medicare Patrol Program” in the Medicare and Medicaid section of the guide. FOSTER GRANDPARENT PROGRAM The Foster Grandparent Program is administered by DHSS’ Division of State Service Centers and the State Office of Volunteerism. The 249 Volunteerism continued program recruits, trains and involves eligible low income persons age 55 and above in giving supportive person-to-person service engagement in health and human services, education and related settings to children with special needs. Volunteers may serve 15-40 hours per week. Participants receive a bi-monthly tax free stipend, leave time, a daily meal, transportation assistance, pre-service and annual physical examinations, counseling and referrals. For more information, call: NEW CASTLE COUNTY Debnam Building 1901 N.DuPont Highway, New Castle, DE 19720 (302) 255-9688 Appoquinimink State Service Center 122 Silverlake Road, Middletown, DE 19709 (302) 378-5770, ext. 206 KENT COUNTY Main Office: Williams State Service Center 805 River Road, Dover, DE 19903-0637 (302) 857-5040 SUSSEX COUNTY Georgetown State Service Center 546 S. Bedford St., Georgetown, DE 19947 (302) 856-5262 HOME DELIVERED MEALS The statewide Home Delivered Meals Program provides hot, nutritious meals primarily to individuals age 60 and over who are homebound by illness or incapacitating disability. Individuals 250 interested in volunteering to deliver meals may do so by calling one of the projects listed below: WILMINGTON/New Castle County City Fare 1703 W. 10th St., Wilmington, DE 19805 (302) 421-3733 KENT COUNTY MANNA Modern Maturity Center 1121 Forrest Avenue, Dover, DE 19904 (302) 734-1200 SUSSEX COUNTY CHEER Inc. 546 S. Bedford Street, Georgetown, DE 19947 (302) 856-5187 251 Volunteerism continued Meals-On-Wheels of Lewes & Rehoboth, Inc. 32409 Lewes-Georgetown Highway, Lewes, DE 19558 (302) 645-7449 JOINING GENERATIONS DHSS’ Division of Services for Aging and Adults with Physical Disabilities operates the intergenerational program called Joining Generations. Joining Generations works to stimulate involvement between older Delawareans and youth. The program focuses on the issue of grandparents and relatives raising others’ children: DHSS Division of Services for Aging and Adults with Physical Disabilities New Castle County (302) 255-9390 Statewide Toll Free (800) 223-9074 E-mail us at dsaapdinfo@state.de.us RETIRED AND SENIOR VOLUNTEER PROGRAM (RSVP) The Retired and Senior Volunteer Program is a program which makes volunteering easy and rewarding for anyone over the age of 55. Seniors use their skills and talents, and find volunteer assignments at non-profit agencies and organizations, schools, hospitals, museums, senior centers, and many other sites. RSVP provides all volun teers with insurance, help with transportation, and special recognition. There are no dues, no fees, and no income requirements. If you would like more information about the hun dreds of volunteer opportunities avail able for seniors, or would like to involve senior volunteers in your organi zation, call: 252 NEW CASTLE COUNTY Holloway Campus - Debnam Bldg. 1901 N. DuPont Highway, New Castle, DE 19720 (302) 255-9748 KENT COUNTY RSVP Modern Maturity Center 1121 Forrest Avenue, Dover, DE 19904 (302) 734-1200 SUSSEX COUNTY RSVP 546 S. Bedford Street, Georgetown, DE 19947 (302) 856-5815 253 Volunteerism continued SERVICE CORPS OF RETIRED EXECUTIVES (SCORE) Sponsored by the Small Business Administration, SCORE provides an opportunity for retired persons to lend their expertise to new or existing small busi nesses. The program links the experience and expertise of retired executives to the needs of small businesses and communi ty organizations. Retired executives who wish to join SCORE, and managers who could use the services SCORE offers, should contact the Small Business Administration. Coun selors are available through out the state. For more information, call: SCORE 824 Market Street, Suite 610, Wilmington, DE 19801 (302) 573-6552 VOLUNTEER Resource Center The Volunteer Resource Center matches adults of all ages with community agencies in need of volunteers. Volunteers with almost every type of interest and skill can be “linked” with agencies that can put them to work. For more information about the Volunteer Resource Center, call: Volunteer Resource Center New Castle County (302) 255-9748 Kent/Sussex County (800) 815-5465 www.VolunteerDelaware.org 254 255 Web Sites Web Sites Here is a sampling of some helpful Delaware and national web sites for older persons and persons with disabilities. The Division of Services for Aging and Adults with Physical Disabilities has its own web site (www.dhss.delaware.gov/dsaapd) with many links to other aging and disability sites. www.aarp.org AARP www.aoa.gov Administration on Aging www.aidsdelaware.org AIDS Delaware www.alz.org Alzheimer’s Association www.alade.org American Lung Association www.arthritis.org Arthritis Foundation www.cancer.org American Cancer Society www.contactdelaware.org Contact Delaware www.declasi.org Community Legal Aid Society of Delaware www.contactdelaware.org Contact Delaware www.delawareagingnetwork.org Delaware Aging Network www.asel.udel.edu/dati Delaware Assistive Technology Initiative www.delawarenonprofit.org Delaware Association of Non- Profi t Agencies www.delarf.org Delaware Association of Rehabilitation Facilities 256 www.dcgp.org Delaware Council on Gambling Problems www.dhss.delaware.gov/dsaapd Delaware Division of Services for Aging and Adults with Physical Disabilities www.delawarehelpline.org Delaware Helpline www.delawarehospice.org Delaware Hospice www.delawareseniorolympics.org Delaware Senior Olympics www.diabetes.org American Diabetes Association www.gu.org Generations United (intergenerational programs) www.wilmingtonseniorcenter.org/grc.html Grandparent Resource Center, Wilmington Senior Center www.inglesidehomes.org Ingleside Homes www.jccdelaware.org Jewish Community Center www.thelatincenter.org Latin American Community Center www.mealsonwheelsde.org Meals on Wheels Delaware www.beachmeals.com Meals on Wheels of Lewes and Rehoboth, Inc. www.medicare.gov Medicare www.mhainde.org Mental Health Association of Delaware www.pumh.org Methodist Country House www.milfordseniorcenter.net Milford Senior Center 257 Web Sites continued www.modern-maturity.org Modern Maturity Center www.nationalmssociety.org Multiple Sclerosis Society of Delaware www.nfcacares.org National Family Caregivers Association www.stroke.org National Stroke Association www.nccde.org New Castle County Government www.newarkseniorcenter.com Newark Senior Center www.shhh.org Self Help for the Hard of Hearing www.ssa.gov Social Security Administration www.delaware.gov State of Delaware www.scss.org Sussex County Senior Services www.uwde.org United Way of Delaware www.wellnessdelaware.org The Wellness Community www.westsidehealth.org Westside Health Center 258 A Guide to Obtaining Assistive Technology Devices & Services for Adults in Delaware Delaware Assistive Technology Initiative (DATI) (800) 870-DATI (in-state) or (302) 651-6790 (302) 651-6794 (TDD) www.dati.org 259 This resource is about assistive technology (AT): what it is, how to learn more about it, and how to pay for it. The term assistive technology can be misleading, confusing, even scary. Images of robots and spacesuits come to mind. But if you wear glasses or have ever used a jar opener to budge a sticky lid, you’ve used an assistive technology device. Simply put, “assistive” means that an item is designed to help, and “technology” is a modern-day word for a tool, device, or piece of equipment. In other words, AT helps you to perform tasks you would be unable to complete without assistance. Most people want to live in their own homes, manage for themselves, and enjoy life regardless of their disability or age. Assistive devices can make it easier to prepare meals, play cards, attend church, go to the grocery store, and much more. Every person has different needs, different skills, and different aspirations. Assistive technology helps to increase independence, enhance skills, and broaden aspirations–AT helps expand your abilities. The material included in the following pages is about possibilities. Explanations of how assistive devices can bring greater independence to people who may be experiencing difficulties seeing, hearing, moving, talking, or remembering are presented. If this information awakens you to possibilities, you’ll be glad to know that there is a free, friendly resource in your own backyard that can help you explore the device options available to you. The Delaware Assistive Technology Initiative (DATI) can help you discover AT solutions and will lend you tools to try out at home, at work, or wherever you plan to use them. If you require more specialized support, we can help you find specialists to assist. DATI can also help you identify resources to pay for the device that best suits you. Our services are available to all Delaware residents. There are no eligibility limitations, other than state residency. With the exception of some training events, DATI services are provided at no cost! DATI has a great deal to offer Delawareans… • Assistive Technology Resource Centers (ATRCs), one in each county • No cost, short-term AT loans that let you “try before you buy” • Financial loan programs for AT and telework equipment • AT Exchange Program (AT “want ads”) • AT workshops and other training sessions • Advocacy for improved AT access, policies, and funding • Informational material in a variety of formats 260 • Quarterly newsletters and a website with resource materials • Participation in conferences, community meetings, and health fairs • Collaborative ventures with state and private agencies DATI’s ATRCs are located in Wilmington, Dover, and Georgetown. These centers are barrier-free, open to the public, and contain extensive collections of AT devices. Highly-qualified AT specialists are available to demonstrate equipment and help identify technology options for a specific need. If you think assistive technology might make your life easier and more enjoyable, you owe it to yourself to contact the DATI. Statewide contact information can be found at the end of this document. The World of Assistive Technology The following section provides an overview of different types of AT, with some examples of each equipment category, as well as some pointers on how to acquire needed equipment. Low Vision This AT category assists people with low vision or blindness by increasing contrast, enlarging images, or substituting visual signals for tactile or auditory ones. Devices for people with low vision are wide ranging. Magnifiers enlarge visual information and come in all shapes and sizes (hand held, wearable, mounted on stands, and more). Special closed circuit video systems can be set up to magnify reading materials. Enlarged information, like the large-print books at your local library, can be a great help. Available products range from jumbo-print bingo cards to low vision watches and calculators with enlarged displays. “Talking” technologies such as calculators, clocks, thermometers, and watches are readily available. Likewise, information on a computer screen can be accessed by screen reading software. Orientation and navigational products abound. These devices help users move about and travel safely and independently. Such items include white canes, walkers, guide dogs, and personal navigation systems. In fact, some cell phones now feature GPS. Lighted magnifier Closed circuit video system 261 Purchasing Aids for Low Vision A low-vision or AT specialist can help pinpoint your needs and find equipment that works for you. Once a choice has been made, many of the less expensive aids can be purchased at a store near you. Places like Target, Wal-Mart, Home Depot, and Lowe’s have become convenient places to find devices that people with low vision will find helpful. Catalogs and the Internet are also great sources. In addition, The Delaware Association for the Blind (DAB) has a store at 800 West Street in Wilmington that offers a wide variety of items for those who are totally blind and those with low vision. You can call the DAB store at (302) 655-2111 or (888) 777-3925 for more information. Assistive Listening This category includes equipment that makes auditory information accessible to those with hearing loss, either by amplifying the sound or converting it into visual or tactile information. There are four main categories of assistive listening devices: alerting, listening, telecommunication, and closed captioning. Hearing aids fall into this category as do many other devices that may be less familiar to you. A personal FM system or an amplified telephone can help minimize the effects of distance, background noise, and/or poor acoustics, making the essential sounds easier to hear. Alerting devices transform sounds into other modalities making them more accessible. Many 262 Talking timer Vibrating timer Personal amplifier Portable TTY important signals in our daily life —a ringing telephone, a doorbell, a baby’s cry—can elude a person with hearing loss. A cell phone can be set to vibrate to indicate an incoming text message. A doorbell or smoke alarm may have a flashing light. Baby monitors can be set to vibrate. In the case of telephones, a text telephone device (TTY) might work. The TTY allows a person to send and receive print (instead of voice) over the telephone wires. If the person on the other end of the phone prefers to speak, the telephone relay service is available. Closed captioning provides access to television programming by having the soundtrack transcribed into text that scrolls across the bottom of the screen. Purchasing Assistive Listening Devices The first step in selecting a hearing aid or other assistive listening device is evaluation by a doctor or audiologist. This is essential because people vary in the nature of their hearing losses, and a device perfect for one person would be useless to another. Once the appropriate product has been identified, it can be purchased through an audiologist or a hearing aid specialist. After being fitted for the device, several adjustment appointments and training sessions may be required to maximize the user’s benefit from the device. Telecommunication and alerting devices, along with closed captioning decoders, can be purchased without a doctor’s prescription. The phone company, local electronics stores, and online vendors typically sell these types of devices. Computer Access Devices in this category improve access to computers by facilitating input or enhancing output. Input interfaces are devices or software systems that provide an alternate means to control the computer. Output devices provide alternate access to information available from a monitor or printer. Those who have difficulty interacting with a computer due to sensory, motor, or cognitive limitations can benefit from these devices. For people with visual limitations, access is possible by hardware- or software-based screen magnification, screen reading Amplified and large button phone Talking word processor 263 devices that convert visual information into speech, or by devices that convert information into Braille. Those who have difficulty with input using the keyboard and mouse have a vast number of options: reconfigured keyboards, enlarged or miniaturized keyboards, modified mice, trackballs, joysticks, head- or eye gaze- controllers, speech input, or switch-activated scanning. The traditional auditory cues can be replaced with visual cues for those with hearing difficulties. For those with cognitive limitations, computer control functions and, the appearance of the display can be simplifi ed. Purchasing Computer Access Equipment Computer access technology can be purchased through electronics and computer stores as well as through companies that specialize in this type of technology. However, it is important to find a device with features that match the user’s needs, and this can only be done with the help of a knowledgeable professional. Following an evaluation by a specialist, it is likely that s/he will suggest one or more devices for trial use before a final recommendation is made. Daily Living This type of AT increases an individual’s participation or independence in daily activities. They enable people with mobility, dexterity, or cognitive limitations to control household devices or make changes to their immediate environment. Such activities include eating and grooming as well as getting out of bed and cooking. There are hundreds of clever tools and gadgets that make day-to-day tasks more manageable: kitchen utensils with comfortable grips, long handled bath and dressing aids, and implements that enable you to complete two-handed tasks with one hand. In fact, daily living aids are used from the moment people wake up until Reconfi gured keyboard USB mini keyboard Flexible utensils 264 the time they go to bed. In the morning, the use of a bed rail provides support as a person gets up from a lying down or seated position. Lunch may include the use of large handled utensils so that gripping the silverware is easier. In the evening, a zipper pull helps in getting dressed for a night out with friends. A book holder keeps reading material open and at a comfortable distance. And as the last lights are turned out at night, a large lamp switch makes that once difficult task simple. In fact, many commercial aids can be reproduced at home with little effort. For example, a length of rubber tubing slipped over a utensil handle may make it easier or more comfortable for someone with limited grip to hold the item. Environmental control units (ECUs) range from remote controls used to operate the television to more powerful computer-based systems to control such things as room temperature, indoor and outdoor lighting, home security, and the telephone. Environmental adaptations are meant to remove or reduce barriers and promote access to and within the home, Door Knob Handles (glow-in-the-dark) employment location, and community. Such adaptations usually involve construction, engineering, and architecture, and may also include environmental controls and switches that can control a large portion of or an entire living environment. These are typically permanent or semipermanent structures, modifications, or additions. Purchasing Devices for Daily Living Many switches and gadgets are available through catalogs and, because home automation and ECUs have become very popular, you can often find them at local home stores. Though relatively inexpensive and easy to install, the product descriptions on the packaging One hand can opener Wall unit module— remote control 265 may be confusing. Consult the sales staff for guidance, or contact an AT specialist to help you make sense of the many types of available products. Learning and Memory This AT category includes products that make instruction more explicit and engaging, enable the instructions to be customized for the learner’s strengths and needs, and assist with memory issues. Learning tools are of most use when the correct match between the AT device, the person, and the task is found. Different tasks may require different AT equipment. Memory aids help you to remember things that are important to you. Some common devices, like cell phones and personal digital assistants (PDAs), can function as memory aids. Electronic reminders often include scheduling software, to-do lists, and/or reminder features. Other items are more specific. You can buy medication planners, electronic locators, and even special placemats that show where to place the table settings. Purchasing Learning and Memory Aids Considering this AT category includes many different items, devices can be purchased through a variety of sources. Large computer and home office stores typically carry software, word processors, calculators, recording devices, and PDAs that can aid in the development of learning and memory strategies. Many memory devices can be found in drug stores, kitchen and hardware shops, and other stores you may visit. There are also specialty catalogs and Internet sites that offer hundreds of possible memory aids. Mobility, Seating, and Positioning This category includes products that support or improve mobility as well as the equipment used to customize mobility alternatives. Seating and positioning devices improve body stability, provide trunk and head support, and reduce pressure on skin. Mobility devices aid movement in space as well as movement over distances. Pill box timer Digital recorder 266 Purchasing Mobility, Seating, and Positioning Devices It may be tempting to select a mobility product from a catalog or TV commercial, but it is essential to find a device with features that match your specific needs and body type. Physical or occupational therapists, in partnership with AT specialists or rehabilitation engineers, can help you match your needs and preferences to available tools. Following an evaluation with a team, a recommendation is made. A physician must write a prescription for the product if it is to be paid for by medical insurance (including Medicare and/or Medicaid). Because mobility products tend to be expensive, both a professional consultation and a device trial period are important steps in obtaining this type of device. Recreation and Leisure This group of products contains items that facilitate participation in sports, health, physical education, recreation, leisure, hobbies, and other recreational pursuits. Modified hunting and fishing equipment Giant face is available. Likewise, large print playing cards and playing cards bingo cards, automatic card shuffling machines, magnifiers for needlework, cleverly-designed gardening tools, and much, much more can be easily obtained. Purchasing Recreation and Leisure Devices Many of the devices related to this section can be purchased commercially. However, as with the Modified garden tools other categories, it is important to speak with an AT specialist or other professional in the field to learn which equipment will work best for you. Speech Communication Products in this group are designed to assist with speaking and face-toface communication for individuals with speech disabilities. The devices in this category may be called “speech generating devices” or “augmentative Bath lift 267 and alternative communication systems” (AAC systems). Regardless of what they are called, these tools assist people to communicate effectively and efficiently so that they can participate meaningfully in their daily lives. They range from devices with a very limited number of message options to those that permit unlimited generation of messages. They may be activated by touch, switch, or eye gaze. Some require spelling and reading ability while others use pictures to represent message choices. Purchasing Speech Generating Devices Although communication products can be ordered directly from a number of vendors, it is not wise to do so until you have determined, with the help of a speech-language pathologist, the device that best meets your needs. Insurance companies will require such evaluations, as well as a prescription from your doctor, if they are being asked to pay for the device. Vehicle/Transportation This category promotes independence and enhances safety in transportation through the adaptation of vehicles. Devices in this category include vehicle ramps, adaptive shoulder and seat belts, tie- downs and lock-downs that secure wheelchairs to the vehicle floor, hand controls, extended directional mirrors, and vehicle modification (for example, installation of lifts, ramps, and raised roofs). Purchasing Vehicles/Transportation The purchase of a modified vehicle or the modification of a vehicle you already own can be challenging. The first important consideration Text to speech word processor Palmtop AAC device Modifi ed van 268 is safety for drivers, passengers, and others on the road. Specialized driving evaluations and instructions are available from Certified Driver Rehabilitation Specialists. They can evaluate your needs, recommend equipment, and provide training. Vehicle modification equipment is available from some car dealerships and specialized equipment venders; make sure you select a reputable vendor—your safety depends on it! Adapted vehicles can also be very expensive; see the next section of this guide for some funding tips. Acquiring Assistive Technology This section will familiarize you with some key funding sources for AT in Delaware. There are many ways to get the equipment that you need. In some cases, your medical insurance may cover part or all of the cost. If you receive services from a state agency, the agency may offer some assistance. The DATI operates the AT Exchange, a “want ads” system that helps people locate used equipment. Some charitable or civic organizations may provide funding assistance, or you may choose to pay for the item yourself. The DATI offers two special financing programs for Delawareans in this situation. Be aware that many funding sources require evidence that the item you have selected is the right one for you. You may be required to provide evaluation results from a qualified professional or proof that you have tried the device and found that it meets your needs. Some funding sources will require you to have a prescription from your doctor. It is wise to consult potential funding sources about their requirements in advance of your request; otherwise, you may encounter significant delays in the processing of your request. The DATI maintains a Guide to Funding Resources for Assistive Technology that contains detailed information on numerous funding sources. The Guide can be accessed from the DATI website. DATI staff can also provide consultation about funding options. Call (800) 870-DATI (3284) for more information about this free service. Medical Insurance You may be able to get equipment funded through your medical insurance if it is found to be “medically necessary” and if it is a covered benefit under your particular insurance plan. Private insurances vary widely in what they cover; carefully review the language of your benefits materials. Be forewarned that this language can be confusing. Your insurance plan 269 should be a valuable resource in understanding your coverage; however, feel free to give us a call if you would like some help interpreting this information. Medicare and Medicaid also have specific guidelines for what will and won’t be covered. Both typically cover AT that is deemed medically necessary as prescribed by a physician, able to withstand repeated use, and specific to the diagnosis of the user. Both also typically exclude aids for daily living, environmental control units (ECUs), assistive listening devices, aids for low vision, and home and vehicle modifications. It is important to be aware that requests for equipment are commonly denied the first time. Do not accept this denial as the final word on the matter if you feel that your request was in line with your scope of benefits. Instead, get a written indication from your insurer about the reason for the denial, and then follow your insurer’s procedures for appealing the decision. An amazing number of requests are approved on appeal, so the time and trouble can be worth your while. Again, if you need help understanding this process, feel free to contact the DATI for assistance. Vocational Rehabilitation The State vocational rehabilitation (VR) agencies are a major funding source for assistive technology (AT) for working-age (age 16 or older) individuals with disabilities. In order to be eligible for employment related services from the Division of Vocational Rehabilitation (DVR) or the Division for the Visually Impaired (DVI): • one must have a disability • the disability must constitute an impediment to employment • a financial needs test must be met (Recipients of SSI and SSDI benefits often qualify. Family income is a determining factor.) • one must require vocational rehabilitation services in order to become employed. Federal law requires that state VR agencies presume that a person with a disability is able to work, regardless of the severity of the disability, unless the VR counselor can clearly demonstrate otherwise. A counselor must exhaust all options, including AT intervention, before denying eligibility on the basis of a person’s inability to work. This same law exempts AT purchases from vocational rehabilitation agencies’ customary “comparable services and benefits” regulations. This means that VR beneficiaries do not have to endure delays in obtaining AT 270 while the counselor searches for other funding sources. Upon entry into the VR program, an applicant works with a counselor to determine which services may be needed. After the client’s needs are evaluated, an Individual Plan of Employment (IPE) is developed. The IPE should document any needed AT devices or services. Thereafter, the individual’s counselor arranges for the necessary AT devices or services. At times, VR will combine its resources with those of other public and private agencies in order to maximize its ability to obtain AT for clients. DVR has specific guidelines in the case of certain types of AT, such as home modifications, vehicle modifications, and hearing aids. (DVR may pay for home and vehicle modifications if they are in the IPE and will help promote or advance progress toward an employment goal.) For example, in the case of vehicle modifications, the agency will determine eligibility based upon certain factors such as the age of the vehicle, mileage, and its condition. Consideration of Other Options Though AT is exempt from VR agencies’ comparable benefits restrictions, it is sometimes better to obtain AT such as seating, positioning, and mobility devices through other funding sources such as private insurance or Medicaid. In some circumstances, an individual’s employer has the responsibility to purchase AT as a “reasonable accommodation” under the Americans with Disabilities Act. In other instances, if the person’s disability resulted from a work-related illness or injury, Worker’s Compensation may cover the cost of AT devices and services. The statewide voice and TTY number for DVR is (302) 761-8275. Independent Living (IL) Both VR and IL services are authorized under the same federal law; however, IL services do not need to be connected to an employment goal. AT may be funded under the IL Program when the device or modification promotes the goal of independent living. In order to be eligible for IL services, one must: • be a Delaware resident aged 16 or older • have a significant, documented disability • meet a financial needs test (Recipients of SSI and SSDI benefits often qualify. Family income is a determining factor.) • seek to live independently. 271 For additional information, please contact the Independent Living Program at the Appoquinimink State Service Center (302) 378-5779 (voice/TDD). Social Security Recipients of Social Security benefits such as Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) may be eligible for various income “set-aside” programs such as the Impairment-Related Work Expense (IRWE) and Plan to Achieve Self Support (PASS). These programs enable persons to set aside income to pay for AT devices or services while retaining Social Security eligibility. The statewide, toll free number for the Delaware office of Social Security is (800) 772-1213, and their toll free TTY number is (800) 325-0778. Division of Services for Aging and Adults with Physical Disabilities (DSAAPD) DSAAPD may have funds available to enable the purchase or rental of new or used assistive devices when the device promotes either independent activity or communication. Typically, funds for any DSAAPD project are only available when no other funding source is available or when there is not enough money from another source to pay for the needed device or modifi cation. AT Exchange The AT Exchange is a “classified ads” service available on the DATI website (www.dati.org). People list equipment that they no longer need for sale or donation, and you can also list items that you’re looking to obtain. There’s no cost to use this service, and if you don’t have access to our website, a DATI staff member will be happy to help you review the listings or add a listing of your own. For more information, contact our Sussex County location at (302) 856-7946. DATI Loan Programs The Delaware Assistive Technology Loan Program (DATLP) assists Delaware residents with disabilities to acquire equipment that they need to help them learn, work, play, and participate in community life as safely and independently as possible. All types of assistive technology, including (but not limited to) home modifications, vehicle modifications, communication devices, sensory aids, and adapted computer equipment may be acquired with loan funds. The Delaware Telework Equipment Loan Program (DTELP) provides loans for computers, office equipment, 272 materials, and/or environmental modifications that make it possible for an individual to be gainfully employed from home or other location remote from an employer. For information about either program, contact the Delaware Assistive Technology Initiative at (302) 651-6869 or email dati@asel.udel.edu. Information is also available on the web at dati.org/ funding/LowInterestLoan.html. Civic and Charitable Organizations Some civic and charitable organizations will assist people in obtaining assistive devices and modifications, but they may limit eligibility to people with certain characteristics. For example, The National Multiple Sclerosis Society—along with several other MS organizations—focus their funds on devices and services for people with MS. Other organizations provide funds for specific needs. The Lions Club may help fund hearing aids, and vision equipment, and often has devices such as crutches, wheelchairs, and walkers to lend. The Paralyzed Veterans of America (PVA) may provide funds for equipment or modifications; their funding is not necessarily limited to veterans or any particular medical diagnosis. Because of limited space, we cannot provide the full list of options of this nature. Contact DATI for more information. In Conclusion… We hope this information has opened your eyes to the possibilities that AT has to offer. If you’d like to figure out what your device options are, the best way is to see and try the equipment we have available to loan. DATI’s AT specialists would be happy to provide you with the opportunity to do just that. We encourage you to contact your local Assistive Technology Resource Center (ATRC)—there’s one in each county—and make an appointment to visit. These friendly folks will not bury you in technical mumbo-jumbo. They will sit down with you, discuss your personal needs, and suggest equipment that you may wish to consider. In some cases, they may recommend that you seek an evaluation by a qualified professional such as a physical therapist, audiologist, or speech-language pathologist. Or they might send you home with some equipment to try in your home or office. The chance to “try before you buy” has helped many people avoid mistakes that cost them time, money, and aggravation. DATI staff will also be able to direct you to information about funding options for equipment. Although some assistive devices can be 273 purchased at local stores, other items are more specialized and may carry considerable cost. Staff members are also available to come and speak about AT devices at meetings of groups such as AARP chapters, local book clubs, and community centers. Almost all of the services offered by the DATI are free-of-charge to Delaware residents. Contact Information For information regarding upcoming DATI events, funding and policy matters, loan programs, and advocacy issues, please contact our Central Site: Delaware Assistive Technology Initiative Central Site Alfred I. duPont Hospital for Children P.O. Box 269, 1600 Rockland Rd. Wilmington, DE 19899-0269 (800) 870-DATI (DE residents only) or (302) 651-6790 (302) 651-6794 (TDD); (302) 651-6793 (fax) For questions regarding equipment demonstrations, short-term loans, personal AT options, or to speak with an AT specialist, contact your local ATRC: New Castle County ATRC Alfred I. duPont Hospital for Children 203 Administration and Research Building P.O. Box 269, 1600 Rockland Rd. Wilmington, DE 19899-0269 (302) 651-6790; (302) 651-6794 (TDD) (302) 651-6793 (fax) email: newcastle.atrc@dati.org Kent County ATRC Easter Seals Kent County Center 100 Enterprise Place, Suite One Dover, DE 19904-8200 (302) 739-6885; (302) 739-6886 (TDD) (302) 739-6887 (fax) email: kent.atrc@dati.org Sussex Country ATRC 20123 Office Circle Georgetown, DE 19947 (302) 856-7946; (302) 856-6714 (TDD) (302) 856-6990 (fax) email: sussex.atrc@dati.org 274 Index 1802 West..................................................................................................................................133 55+ Retirement Communities ................................................................................................139 911 System ............................................................................................................................. 70, 71 A AA Recovery Program ..............................................................................................................29 AARP Delaware.......................................................................................................................140 Able Arts Theatrical Troupe .................................................................................................. 216 ABLEDATA ............................................................................................................................... 225 Absalom Jones Senior Center ........................................................................................ 87, 235 Absolute Home Health Care...................................................................................104, 115, 231 Academy Mortgage LLC ......................................................................................................... 130 Academy of Lifelong Learning ................................................................................................64 Access-Able Travel Source..................................................................................................... 216 Accessibility ................................................................................................................................12 Accessible Journeys ............................................................................................................... 216 Accessible Van Purchase ...................................................................................................... 244 Accessible Vans and Mobility ......................................................................................... 12, 244 Accessible Vans of America.................................................................................................. 245 Accord Health Service at Brandywine .................................................................................198 Active Day of Newark.................................................................................................................18 ADA (Americans with Disabilities Act) Resources ........................................................... 224 ADA Information Line ............................................................................................................ 224 ADAPT ................................................................................................................................21, 225 Adaptive Environments.............................................................................................................12 Adaptive Pinball Machine for Wheelchair Users ................................................................ 216 Addictions Coalition of Delaware.....................................................................................22, 29 ADDUS HealthCare ............................................................................................104, 112, 116, 231 Administration on Aging (AOA) ........................................................................................... 225 Adopt-A-Family ...........................................................................................................................78 Adult Day Care ............................................................................................................................17 Adult Family Care Homes/Foster Care .................................................................................132 Adult Plus+ Program ....................................................................................................... 64, 236 Adult Protective Services.................................................................................................20, 59 Advanced Alert ......................................................................................................................... 101 Advanced Health Care Directive ........................................................................................... 162 Advocacy/Self-Help Groups ..............................................................................................21, 192 AIDS Delaware.........................................................................................................22, 208, 239 AIDS Hotline ...............................................................................................................................59 Alcohol/Substance Abuse Services .......................................................................................29 Alcoholics Anonymous ............................................................................................................192 Alliance for the Mentally Ill in Delaware....................................................................208, 239 275 Index continued ALS Delaware Caregiver Support Group .............................................................................239 Alzheimer’s Association, Delaware Valley Chapter ............................................22, 32, 239 Alzheimer’s Disease..................................................................................................................32 Alzheimer’s Disease and Related Disorders Association, Inc. (ADRDA)...................... 208 Amedisys Home Health ............................................................................................104, 112, 116 American Amputee Soccer Association .............................................................................. 216 American Association of People with Disabilities ............................................................ 225 American Association of Retired Persons (AARP) .................................................... 21, 208 American Cancer Society...................................................................................... 22, 209, 239 American Dance Wheels ......................................................................................................... 216 American Diabetes Association ...........................................................................22, 209, 239 American Heart Association ................................................................................................ 209 American Home Patient ............................................................................................................12 American Liver Foundation................................................................................................... 209 American Lung Association .................................................................................. 22, 209, 239 American Mobility..............................................................................................................12, 245 American Red Cross..................................................................................................................68 Amputee Coalition of America ............................................................................................. 225 Amputee Support Group of Delaware.........................................................................210, 240 Amtrak ..................................................................................................................................... 244 Antonian (The) .......................................................................................................................... 134 Appoquinimink Public Library ..................................................................................................41 Appoquinimink State Service Center ..................................................................................... 75 Aquila ..........................................................................................................................................29 Arbors at New Castle .............................................................................................................. 198 ARC (Association for the Rights of Citizens with Mental Retardation) of the U.S. ... 226 Architectural Accessibility Board ............................................................................................13 Arden Courts Manor Care ........................................................................................................34 Art Therapy Express ............................................................................................................... 216 Arthritis Foundation ................................................................................................22, 210, 240 Asperger’s Network of Delaware............................................................................................22 Assisted Living Facilities ..........................................................................................................33 Association for the Rights of Citizens with Mental Retardation (ARC/DE) ...................22 Aston Home Health ................................................................................................................. 104 Atlantic Shores .......................................................................................................................... 37 Atlantic Shores Rehabilitation and Health Center ...........................................................204 Autism Delaware.......................................................................................................................22 Autism Society of America ................................................................................................... 226 Avenue Medical and Construction ...........................................................................................13 B Bay to Beach Builders ................................................................................................................16 Bayada Nurses, Inc. .................................................................................................................104 276 Bayhealth at Kent General Home Health Care.................................................................... 114 Bayhealth at Kent General Hospital ..................................................................................... 184 Bayhealth at Milford Memorial Home Health Care ............................................................ 114 Bayhealth at Milford Memorial Hospital .............................................................................. 184 Baynard Apartments................................................................................................................133 Beach Center on Families and Disability Bureau of Child Research ............................. 226 Bear Public Library ....................................................................................................................41 Beebe Home Health Agency ....................................................................................................116 Beebe Medical Center .....................................................................................................184, 231 Best Buddies Delaware.............................................................................................................22 Better Business Bureau of Delaware, Inc. .............................................................................52 B’nai B’rith House .....................................................................................................................135 Book Buddy Program ....................................................................................................... 65, 210 Boulevard (The) ........................................................................................................................ 219 Brain Injury Association of Delaware..........................................................23, 210, 226, 240 Brandywine Assisted Living at Fenwick Island ...........................................................37, 204 Brandywine Assisted Living at Seaside Pointe...........................................................37, 204 Brandywine Counseling Inc. .....................................................................................................29 Brandywine Senior Center ..............................................................................................87, 235 Brandywine Senior Transitions ...............................................................................................46 Brandywine Social Club .......................................................................................................... 216 Brandywine Village Apartments............................................................................................137 Breathe For Your Life Support Group ..................................................................................210 Brian Mooney Construction ......................................................................................................13 Bridgeville Senior Center ........................................................................................ 42, 88, 237 Broadmeadow Healthcare ...................................................................................................... 198 Bryn Mawr Hospital .................................................................................................................186 C C & D Senior Center .........................................................................................................87, 235 Cadbury at Lewes ............................................................................................................38, 204 Cadia Healthcare Riverside ....................................................................................................197 Cadia Rehabilitation Pike Creek ........................................................................................... 198 Call a Nurse (Christiana Care) ................................................................................................178 Cancer Care Connection ................................................................................................. 169, 210 Cancer Resources .................................................................................................................... 169 Canine Partners for Life ..........................................................................................................241 Cape Henlopen Senior Center ...............................................................................................237 Capitol Healthcare Services ................................................................................................. 202 CARE Delaware (Caregiver Assistance-Respite-Education) ..............................................39 Care Management/Assessment of Needs .............................................................................45 Caregiver Support Groups ..................................................................................................... 210 Caregiving Resources ...............................................................................................................39 Carleton Court ...........................................................................................................................135 Casa San Francisco................................................................................................................... 88 Catholic Charities ................................................................................................ 29, 57, 82, 127 Center for Disability Studies ...........................................................................................23, 217 277 Index continued Center for Homeownership (YWCA)..................................................................................... 128 Center for Therapeutic and Educational Riding .................................................................217 Center for Universal Design, College of Design ................................................................ 226 Center of Hope (St. Claire Medical Outreach) .....................................................................173 Centers for Disease Control and Prevention (CDC) ............................................................68 CERTS Adult Activities Center...............................................................................................217 CHADD (persons with Attention Deficit Hyperactivity Disorder) ................................. 240 Challenger Little League/TOPS Soccer ................................................................................217 Chandler Heights Apartments ...............................................................................................137 Charleston Place .......................................................................................................................137 CHEER Activity Center ............................................................................................................ 88 CHEER Apartments..................................................................................................................137 CHEER INC. (Sussex County) ................................................................................ 147, 232, 251 CHEER Inc. Homemaker and Home Health Services..........................................................116 CHEER Transportation ............................................................................................................247 Chelten Apartments.................................................................................................................135 Chesapeake Rehab .....................................................................................................................13 Child Care.................................................................................................................................154 CHILD Inc. ................................................................................................................................ 159 Child Support ............................................................................................................................ 154 Children and Adults with Attention Deficit Disorders (CHADD) .......................................23 Children and Families First/Family and Workplace Connection ......................... 46, 91, 159 Children’s Beach House ...........................................................................................................217 Choices for Seniors, Inc. .......................................................................................................... 114 Christiana Care (Helen F. Graham Cancer Center) Breast Cancer Special Needs Fund) ..........173 Christiana Care Adult Day Program ........................................................................................18 Christiana Care Health Services - Christiana Hospital..................................................... 183 Christiana Care HIV Program .................................................................................................178 Christiana Care House Calls Program ..................................................................................178 Christiana Care/Visiting Nurse Association .......................................................105, 116, 232 Christiana Counseling ...............................................................................................................57 Churchman Village .................................................................................................................. 198 City Fare .......................................................................................................................85, 89, 251 City of Dover ..............................................................................................................................123 City of Dover Department of Community Development .................................................. 122 City of Milford ........................................................................................................................... 122 City of Newark Planning Department ........................................................................... 121, 123 City of Wilmington Emergency Management Offi ce...........................................................72 City of Wilmington Real Estate & Housing Department ............................................ 121, 123 City of Wilmington Senior Citizen Coordinator ................................................................... 141 Claymont Family Health Services..........................................................................................173 Claymore Senior Center and Fitness Center ..............................................................85, 234 Clearinghouse on Abuse and Neglect of the Elderly (CANE) ............................................23 278 Client Assistance Program ......................................................................................................23 Closing the Gap (assistive technology) .............................................................................. 226 Coastal Leisure Center Ocean View CHEER Center ............................................................43 Cokesbury Village ....................................................................................................................198 Cokesbury Village Assisted Living .........................................................................................34 Comfort Care at Home ............................................................................................................ 105 Comfort Keepers ...............................................................................................................105, 114 Community Development and Housing Rehabilitation Program .....................................123 Community Development Block Grant Program ..................................................................121 Community Healthcare Access Program (CHAP) ...............................................................178 Community Legal Aid Society of Delaware...........................................................................23 Community Mental Health Centers (DSAMH).......................................................................57 Companion Hearts, LLC .......................................................................................................... 105 Companion Programs ................................................................................................................49 Compassionate Care Hospice .........................................................................................105, 117 Compassionate Friends .................................................................................................210, 240 Compassionate Home Care.................................................................................................... 105 Compton Towers .......................................................................................................................133 Congregate Nutrition Program ...............................................................................................85 Connecting Generations ...........................................................................................................211 Connections Community Support Programs ......................................................... 29, 57, 193 Consumer Credit Counseling Services of Maryland & Delaware, Inc. ..............................82 Consumer Health Information Service of the Delaware Academy of Medicine ............178 Consumer Information ..............................................................................................................52 CONTACT Delaware, Inc. ..................................................................................... 50, 59, 91, 210 Cooperative Extension Services.............................................................................................82 Corbit-Calloway Memorial Library ...........................................................................................41 Cornerstone Senior Center ....................................................................................................235 Council for Exceptional Children ......................................................................................... 226 Council on Deaf Equality (CODE) ............................................................................................23 Counseling/Mental Health Services.......................................................................................57 Country Rest Home ................................................................................................................204 Courtland Manor ..................................................................................................................... 202 Courts of Greenwood ...............................................................................................................137 Craft Shops ................................................................................................................................ 77 Crestview ...................................................................................................................................133 Crime Prevention and Victims Assistance ...........................................................................60 Crisis Intervention, Suicide Prevention, Mental Health .....................................................59 Critical Signal Technologies .................................................................................................... 101 D DART First State...............................................................................................................23, 245 Daybreak Mature Adult Care Center .......................................................................................18 De La Warr Senior Center ............................................................................................... 87, 235 Deaf Communication Services Inc. ....................................................................................... 149 Deaf-Hearing Communication Centre.................................................................................. 149 DEAFinitions and Interpreting .............................................................................................. 149 279 Index continued Debt Counseling ..........................................................................................................................81 Decisions 4 Life .........................................................................................................................46 Defense and Veterans Brain Injury Center ........................................................................ 226 Delaware Aging Network (DAN) The .............................................................................. 141, 211 Delaware Assistive Technology Initiative (DATI) ........................................ 13, 170, 241, 259 Delaware Assistive Technology Loan Fund ...........................................................................78 Delaware Association for Blind Athletes ..............................................................................217 Delaware Association for Children of Alcoholics (DACOA) ........................................30, 192 Delaware Association for Non-Profit Agencies (DANA) .....................................................24 Delaware Association for the Blind .......................................................................23, 217, 242 Delaware Association of Rehabilitation Facilities (DELARF) ............................................24 Delaware Breast Cancer Coalition ...................................................................................24, 211 Delaware Cancer Pain Initiative ..............................................................................................211 Delaware Careplan, Inc. ............................................................................................................79 Delaware Center for Justice Inc. .............................................................................................61 Delaware Coalition Against Domestic Violence .............................................24, 59, 60, 212 Delaware Commission for Veterans Affairs ...................................................................75, 141 Delaware Community Reinvestment Action Council ................................................. 82, 128 Delaware Council on Gambling Problems......................................................................24, 192 Delaware Crime Stoppers...................................................................................................60, 61 Delaware Department of Labor - Division of Vocational Rehabilitation .........................24 Delaware Department of Labor/Disability Program Navigator......................................... 74 Delaware Department of Natural Resources and Environmental Control (DNREC) ......217 Delaware Division for Developmental Disabilities Services (DDDS)................................24 Delaware Division for the Visually Impaired (DVI) ........................................................14, 24 Delaware Division of Child Mental Health .............................................................................57 Delaware Division of Libraries .............................................................................................. 242 Delaware Division of Medicaid and Medical Assistance (DMMA)......................................24 Delaware Division of Public Health (DPH).............................................................................69 Delaware Division of Substance Abuse and Mental Health (DSAMH) ............... 25, 30, 57 Delaware Division of Vocational Rehabilitation ................................................................. 149 Delaware Ecumenical Council ..................................................................................................50 Delaware Emergency Management Agency (DEMA) .......................................................... 72 Delaware Emergency Preparedness Agencies .....................................................................69 Delaware Energy Assistance Program (DEAP) ...................................................................127 Delaware Epilepsy Foundation ................................................................................................211 Delaware Foreclosure Mediation Program .......................................................................... 120 Delaware Gambling Hotline ......................................................................................................59 Delaware Health and Social Services ...........................................................................75, 242 Delaware Healthcare Facilities Association (DHCFA).........................................................211 Delaware Healthy Children Program .....................................................................................153 Delaware Helpline .............................................................................................................. 91, 156 Delaware HIV Consortium ........................................................................................................211 280 Delaware Homes and Services for the Aging ................................................................25, 211 Delaware Hospice, Inc. ..............................................................................................106, 114, 117 Delaware Hospital for the Chronically Ill (DHSS).............................................................. 202 Delaware Housing Coalition .....................................................................................................119 Delaware Kidney Fund...............................................................................................................211 Delaware Lifespan Respite Care Network .............................................................................25 Delaware Manufactured Home Owners Association ..........................................................132 Delaware Maryland Paralyzed Veterans ................................................................................25 Delaware Money Management Program ........................................................................ 79, 92 Delaware Money School.....................................................................................................65, 80 Delaware People First ARC of Delaware ...............................................................................25 Delaware Program for Deaf-Blind Children ...........................................................................25 Delaware Psychiatric Center (DHSS)...........................................................................183, 198 Delaware Relay Service ..........................................................................................................150 Delaware School for the Deaf ..................................................................................................25 Delaware Senior Medicare Patrol (SMP) ...................................................................... 92, 188 Delaware Senior Olympics ..................................................................................................... 212 Delaware Special Olympics .....................................................................................................217 Delaware State Bar Association .............................................................................................161 Delaware State Division of Revenue ......................................................................................83 Delaware State Housing Authority ................................................................................ 131, 136 Delaware State Housing Authority Neighborhood Revitalization Fund Program ........124 Delaware State University .......................................................................................................66 Delaware Stroke Initiative ...................................................................................................... 212 Delaware Tech. Dental Clinic ..................................................................................................174 Delaware Technical and Community College .................................................................64, 67 Delaware Telework Equipment Loan Fund ............................................................................78 Delaware Theater Company ....................................................................................................217 Delaware Veterans Home ...............................................................................................38, 204 Delaware Volunteer Legal Services, Inc. (DVLS) ............................................................... 160 Delaware Volunteer Ombudsman Program ......................................................................... 168 Delaware/Maryland AgraAbility ...............................................................................................13 Delaware/Maryland Paralyzed Veterans .........................................................................14, 211 Delivery Boys, The .....................................................................................................................55 Delmar Crossing Apartments.................................................................................................137 Delmar Nursing and Rehabilitation Center ........................................................................ 204 Delmar Public Library ...............................................................................................................42 Delmarva Rural Ministries Hispanic Outreach Social Services........................................192 Delta Society National Service Dog Center ....................................................................... 242 Department of Health & Social Services..............................................................................157 Department of Justice - Consumer Protection Unit ....................................................53, 54 Department of Justice - Victim/Witness Services Unit .....................................................62 Department of Services for Children, Youth and Their Families .................................... 158 Department of Veterans Affairs ......................................................................................47, 212 Dept. of Housing and Urban Development (HUD) .............................................................. 120 Developmental Disabilities Council ........................................................................................25 DHSS Division for the Visually Impaired (DVI) .....................................................................93 281 Index continued DHSS Division of Developmental Disabilities Services ......................................................92 DHSS Division of Long Term Care Resident Protection (DLTCRP) .................95, 164, 196 DHSS Division of Services for Aging and Adults With Physical Disabilities ..........140, 164, 195 Diamond Court ..........................................................................................................................137 Disabatino Construction ............................................................................................................16 Disabilities Law/Elder Law Programs ...........................................................................160, 161 Disability and Consumer Boards, Councils and Commissions ......................................... 221 Disability Related Publications on the Net ........................................................................ 225 Disability Rights Education and Defense Fund (DREDF) ..................................................227 Disability Statistics Center (UCSF) ......................................................................................227 Disabled American Veterans .........................................................................................212, 219 Disabled Veterans Outreach ....................................................................................................75 Division for the Visually Impaired (DVI) .......................................................................75, 242 Division of Employment and Training .................................................................................... 74 Division of Public Health - Child Development Watch .......................................................157 Division of Senior Social Services/Family Benefi t Homecare .......................................... 48 Division of Services for Aging & Adults With Physical Disabilities (DSAAPD) .....157, 162 Division of State Services.......................................................................................................157 Division of Substance Abuse and Mental Health (DSAMH) ..............................................192 Dogs for the Deaf .................................................................................................................... 242 Domestic Violence Coordinating Council ..............................................................................60 Domestic Violence Hotlines ..............................................................................................59, 60 Dover Housing Authority .........................................................................................................131 Down Syndrome Association of Delaware ............................................................................25 Dunbarton Village Apartments and Oaks IV .......................................................................137 E Easter Seals Delaware and Maryland’s Eastern Shore ...........................................18, 19, 26 Easter Seals Delaware and Maryland’s Eastern Shore Home Accessibility Assessments .....14 Eden Rock .............................................................................................................................18, 34 Education ...................................................................................................................................64 Educational Surrogate Parent Program ................................................................................26 Elder Law Program ....................................................................................................................54 Eldercare Locator .................................................................................................................... 148 Eldercare Molter Associates.................................................................................................. 106 ELDERinfo .................................................................................................................... 56, 94, 191 Elderly Crime Victim Service ...................................................................................................61 ElderOnline/RespiteOnline..................................................................................................... 142 Elwyn .........................................................................................................................................232 Emergency Housing and Services........................................................................................ 120 Emergency Numbers - Crisis Intervention and Hotlines ....................................................59 Emergency Preparedness ........................................................................................................68 Emergency Shelters ................................................................................................................ 120 282 Emergency/Crisis Intervention Services..............................................................................193 Emily P. Bissell Hospital (DHSS) ........................................................................................... 198 Employment ............................................................................................................................... 73 Epilepsy Foundation of Delaware.................................................................................. 26, 240 Evergreen Center I .................................................................................................................... 44 Evergreen Center I & II - Alzheimer Day Treatment - Christiana Care Visiting Nurses Assn. .18, 19 F Fairlee Manor Recretion and Education Center ..................................................................217 Faith Center ...............................................................................................................................127 Family Benefi t Homecare .......................................................................................................106 Family Counseling Services .....................................................................................................58 Federal Emergency Management Agency (FEMA) ..............................................................69 File of Life Kit ........................................................................................................................... 102 Financial Assistance/Consumer Counseling .........................................................................78 Financial Freedom Senior Funding Corp. ............................................................................. 130 Financial Management Services for Personal Assistance Services ............................... 80 Financial Records Management for Seniors .........................................................................46 First Choice Home Medical Equipment ...................................................................................14 First Mariner Bank ................................................................................................................... 130 First State Community Action Agency .............................................42, 49, 77, 82, 126, 128 First State Manufactured Housing Association ..................................................................133 First State Senior Center ......................................................................................................236 FISH of Northern Delaware................................................................................................... 248 Fixed Route Service ............................................................................................................... 245 Focus Mobility ..............................................................................................................................14 Food Programs ...........................................................................................................................85 Foreclosure Prevention Materials ...........................................................................................55 Forwood Manor ........................................................................................................................ 200 Forwood Manor Assisted Living ..............................................................................................34 Foster Grandparent Program .................................................................................................249 Foulk Manor North ...........................................................................................................34, 200 Foulk Manor South ...........................................................................................................34, 200 Foundation for Health Coverage ............................................................................................172 Fraim Center for Active Adults ..................................................................................... 86, 234 Francis X. Norton Senior Center ...................................................................................86, 234 Frazer Place I and II ..................................................................................................................136 Frederica Senior Center ........................................................................................................236 Free Medicine Foundation ...................................................................................................... 180 Freedom Center for Independent Living ...............................................................................26 Friendly Visiting Programs ......................................................................................................49 Friends Life Care....................................................................................................................... 48 Fulton Mortgage Company ..................................................................................................... 130 G Gambler’s Anonymous .............................................................................................................192 Gardens at White Chapel (The) ...............................................................................................34 283 Index continued GEM .............................................................................................................................................65 General Assistance (GA)......................................................................................................... 152 Generation Mortgage Company ............................................................................................ 130 Generations 5317 - New Freedom Funds Transportation Program ............................... 248 Generations Home Care .................................................................................... 49, 106, 115, 117 Georgetown Apartments.........................................................................................................137 Georgetown CHEER Community Center.......................................................................42, 237 Gilpin Hall ..................................................................................................................................197 Gilpin Hall Adult Day Program .................................................................................................18 Glossary of Disability Acronyms and Terms ......................................................................220 Golden Meadows.......................................................................................................................137 Good Neighbor Energy Fund ...................................................................................................127 Government Programs ..............................................................................................................91 Governor Bacon Health Center (DHSS)..............................................................................200 Governor’s Advisory Council for Exceptional Citizens (GACEC) ......................................27 Governor’s Advisory Council on Services for Aging and Adults with Physical Disabilities (The) .................................................................................... 94, 144 Grandparent Resource Centers ............................................................................................. 212 Grandparents & Relatives Raising Other Relatives’ Children ......................................... 158 Green Diamond Builders ............................................................................................................16 Green Meadows of Dover .........................................................................................................37 Greenwood Acres ......................................................................................................................137 Greenwood CHEER Center ............................................................................................. 88, 237 Greenwood Public Library ........................................................................................................42 Grief Support Centers ............................................................................................................. 212 Griswold Special Care ...................................................................................................... 106, 117 Group Homes .............................................................................................................................139 Guava Homecare, Inc. ............................................................................................................. 106 Guided Tour ...............................................................................................................................218 Gull House Adult Day Services - Beebe Medical Center .....................................................19 H H.O.M.E. (Home Oriented Maintenance for the Elderly) ................................................... 125 Harbor Health Care ................................................................................................................ 204 Harbor Towne ............................................................................................................................137 Harbour Lights CHEER Center ................................................................................42, 89, 237 Harrington Senior Center ............................................................................................... 88, 236 Harrison House Senior Living .............................................................................................. 204 Harvest Years Senior Center ................................................................................................ 236 Health Clinics............................................................................................................................173 Health Insurance Counseling .................................................................................................. 191 Health Screenings ....................................................................................................................175 Hearing Loss Association of Delaware....................................................................14, 27, 212 284 Heartland Home Health and Hospice .................................................................................. 108 Heartland Hospice .....................................................................................................................117 Heartland Hospice House of Delaware................................................................................108 HEATH Resource Center ........................................................................................................227 Help Paying Your Medicare Premium ...................................................................................153 Henrietta Johnson Medical Center .......................................................................................174 Heritage at Dover Assisted Living ......................................................................................... 37 Heritage at Milford ....................................................................................................................38 Heritage Manor .........................................................................................................................137 Herring Manor .......................................................................................................................... 134 Highfield, Masonic Home of Delaware ................................................................................ 200 Hillside Center ...........................................................................................................................197 Hispanic Outreach Program, Latin American Community Center ........................... 91, 145 HIV Support Groups ............................................................................................................... 240 Hockessin Community Center ............................................................................................... 128 Hockessin Public Library ...........................................................................................................41 Hogar Crea.................................................................................................................................30 Holly Square ..............................................................................................................................135 Home Builders Association of Delaware ...............................................................................55 Home Delivered Grocery Shopping ........................................................................................55 Home Delivered Meals .................................................................................................... 89, 250 Home Equity Conversion/Reverse Mortgage ..................................................................... 128 Home Health Care/Personal Assistance/Homemaker/Hospice........................................99 Home Helpers ...........................................................................................................................108 Home Instead Senior Care ..............................................................................................108, 115 Home Repair ...............................................................................................................................121 Home Weatherization Assistance/Furnace Retrofi t Program ........................................ 125 Homeless Planning Council ............................................................................................... 27, 119 Homewatch Caregivers of Delaware ..................................................................................... 110 Hope Medical Center (at Modern Maturity Center, Dover)................................................174 Horizon House Delaware ..........................................................................................................58 Horseback Riding ..................................................................................................................... 218 Hospitals ................................................................................................................................... 183 Housing ...................................................................................................................................... 118 Housing Choice Vouchers ........................................................................................................131 Housing Discrimination ........................................................................................................... 118 Housing Opportunities of Northern Delaware (HOND) .............................................. 119, 128 Housing Rehabilitation Loan Program ..................................................................................123 Howard Weston Senior Center ........................................................................................41, 235 HUD Certified Counseling Agencies ..................................................................................... 128 HUD Fair Housing Accessibility FIRST - Fair Housing Act Information ......................... 120 Huling Cove and Annex ............................................................................................................137 Huntington’s Disease ............................................................................................................. 240 Hurds Crossing ..........................................................................................................................136 IKOR Inc. .................................................................................................................................... 48 Independence Prosthetics and Orthotics ..............................................................................15 285 Index continued Independent Living Research Utilization Project (ILRU) .................................................227 Independent Resources Inc. Center for Independent Living .............................................27 Indian River Senior Center .....................................................................................................237 Information and Assistance ................................................................................................... 140 Ingleside Assisted Living .........................................................................................................34 Ingleside Home Health Care ................................................................................................... 110 Ingleside Homes Inc. ............................................................................................................... 134 Ingleside Senior Services................................................................................................48, 145 Intercounty Bus Service ........................................................................................................246 Interfaith Housing Delaware.................................................................................................. 130 Interfaith Volunteer Caregivers ..............................................................................................50 Interim Health Care........................................................................................................... 110, 115 Internal Revenue Service .........................................................................................................83 Inter-Neighborhood Foundation.............................................................................................126 Interpreters for the Deaf ........................................................................................................ 149 J Jeanne Jugan Residence ...................................................................................................... 200 JEVS Supports for Independence ...........................................................................................81 Jewish Family Services of Delaware ......................................................48, 110, 58, 192, 235 Jimmy Jenkins Senior Center .......................................................................................86, 234 Job Accommodation Network (JAN) ..................................................................................... 73 Joining Generations ......................................................................................151, 158, 240, 252 Julie H.C. Bailey Training Center ............................................................................................32 K Kent Community Health Center (Delmarva Rural Ministries)..........................................174 Kent County ATRC - Easter Seals Kent County Center .....................................................172 Kent County Board of Assessment ....................................................................................... 84 Kent County Counseling Services ...................................................................................30, 58 Kent County Division of Emergency Planning and Operations .........................................72 Kent County Information/Modern Maturity Center .......................................................... 145 Kent County Levy Court Department of Planning/Community Development ............. 122 Kent County Planning Department .......................................................................................124 Kentmere Nursing Care Center ............................................................................................. 198 Kimmel/Spiller Jewish Healing Center ................................................................................ 212 Kinship Care Program ............................................................................................................. 152 Kirkwood Detox Center .............................................................................................................30 Kirkwood Highway Library ........................................................................................................41 La Red Health Center........................................................................................................58, 174 Lafayette Court Senior Apartments .................................................................................... 134 286 Latin American Community Center........................................................................ 27, 30, 234 Laurel Commons I and II ......................................................................................................... 138 Laurel Senior Center .................................................................................................42, 89, 237 Laurel Senior Center - Adult Day Care Program ..................................................................19 Lawall Orthotics and Prosthetics ............................................................................................15 Lawyer Referral Service ...........................................................................................................161 Learning Disabilities Association of America ....................................................................227 Legal Helplink ........................................................................................................................... 162 Legal Services.........................................................................................................................160 Legal Services Corp. of Delaware......................................................................................... 162 Leukemia and Lymphoma Society.................................................................................. 27, 213 Lewes Senior Center ...............................................................................................................237 Liberty Terrace ..........................................................................................................................135 Library for the Blind and Physically Handicapped ..............................................................65 Library Services........................................................................................................................65 Life Solutions, Inc. .................................................................................................................... 48 Life Station ............................................................................................................................... 101 Lifecare at Lofl and Park ........................................................................................................ 204 Lifeline Systems ........................................................................................................................ 101 Lifestyle 55+ Newspaper ....................................................................................................... 146 Lillian Smith Senior Center ................................................................................................... 236 Limen House ...............................................................................................................................30 Link to Life ................................................................................................................................ 101 Lions Clubs ................................................................................................................................176 Long Neck CHEER Activity Center ................................................................................89, 237 Long Term Care Ombudsman Program (DLTCOP) ..............................................94, 163, 194 Lorelton (The) .............................................................................................................................34 Los Jardines ............................................................................................................................. 134 Lupus Foundation of America, Delaware Chapter ......................................................27, 240 Luther Gardens and Annex .................................................................................................... 138 Luther Towers I and II ............................................................................................... 36, 88, 134 Luther Towers of Dover I - IV..................................................................................................136 Luther Towers of Milton .......................................................................................................... 138 Lutheran Community Services....................................................................................... 82, 125 M M.I.T.S. Corporation ................................................................................................................. 245 M.O.T. Senior Center ..................................................................................................................87 Magee Hospital........................................................................................................................ 186 Main Towers ...............................................................................................................................135 Mamie A. Warren Maturity Center ................................................................................ 88, 236 Mancus Foundation ................................................................................................................. 213 Manlove Manor ..........................................................................................................................135 MANNA Modern Maturity Center ........................................................................... 88, 90, 251 Manor Care Pike Creek Health Services ............................................................................ 200 Manor Care Wilmington Health Services............................................................................ 200 Manufactured Housing (Mobile Homes) ...............................................................................132 287 Index continued Maplewood Housing for the Elderly ..................................................................................... 134 Market Street Apartments .................................................................................................... 138 Marrows Court Apartments....................................................................................................135 Marshall Manor ......................................................................................................................... 138 Mary Campbell Center ...................................................................................................200, 218 Marydale Retirement Village ..................................................................................................135 Maxim Healthcare ............................................................................................................ 110, 232 MeadowWood Behavorial Health System ............................................................................ 183 Meals-On-Wheels of Lewes and Rehoboth, Inc. ......................................................... 90, 252 Med Scope ................................................................................................................................. 101 Media Access Group ............................................................................................................... 242 Medicaid .....................................................................................................................96, 152, 189 Medicaid for Workers with Disabilities (MWD) .............................................................. 76, 97 Medicaid Waiver(s) for the Elderly and Disabled/Assisted Living/ Acquired Brain Injury .................................................................................................. 96, 189 Medical Society of Delaware...................................................................................................176 Medical/Health Care ............................................................................................................... 169 Medicare ..............................................................................................................................97, 187 Medicare and Medicaid/Health Insurance Counseling ...................................................... 187 Medicare Rights Center ..........................................................................................................188 Medicare Savings Programs .................................................................................................. 188 Mental Health America ...........................................................................................................227 Mental Health Association of Delaware ...............................................................27, 213, 240 Mental Health Services for Children .................................................................................... 155 Mental Health/Counseling .......................................................................................................192 Met Life ..................................................................................................................................... 130 Methodist Country House ..................................................................................................... 200 Methodist Country House Assisted Living ...........................................................................34 Methodist Manor House .................................................................................................38, 204 Mid-County Senior Center ......................................................................................... 41, 87, 235 Middletown Trace ......................................................................................................................135 Milford Genesis ........................................................................................................................ 206 Milford Housing Development Corporation ........................................................................ 122 Milford Senior Center ............................................................................................... 43, 88, 236 Millcroft ................................................................................................................................... 200 Millcroft Assisted Living ...........................................................................................................36 Mills Landing ............................................................................................................................. 138 Millsboro Housing for Progress Inc. ..................................................................................... 122 Millsboro Public Library............................................................................................................43 Milton and Hattie Kutz Home ............................................................................................... 200 Milton Public Library .................................................................................................................43 Mission Cataract USA ............................................................................................................. 213 Mobile Crisis Intervention Unit ..............................................................................................178 288 Mobile Crisis Unit .......................................................................................................................59 Mobile Dentistry .......................................................................................................................176 Mobility International USA (MIUSA) ....................................................................................227 Modern Maturity Center ..................................................................................42, 77, 232, 236 Modern Maturity Center - Kent County TRIAD .....................................................................51 Moss Hospital ........................................................................................................................... 186 Moss Rehabilitation Center ...................................................................................................227 Moss Rehabilitation Hospital Travel Information .............................................................. 219 Multiple Sclerosis Society.............................................................................................213, 240 Muscular Dystrophy Association ............................................................................................27 N NAMI Delaware..........................................................................................................................27 Nanticoke Memorial Hospital ........................................................................................185, 186 Nanticoke Senior Center .................................................................................................43, 237 Narcotics Anonymous .......................................................................................................30, 193 National Alliance for the Mentally Ill ...................................................................................227 National Association of Retired Federal Employees (NARFE) ........................................ 213 National Association of the Deaf ......................................................................................... 228 National Cancer Institute Cancer Information Service .................................................... 213 National Center on Secondary Education and Transition ............................................... 228 National Clearinghouse of Rehabilitation Training Materials ......................................... 228 National Council on Aging (NCOA) ...................................................................................... 228 National Council on Disability .............................................................................................. 228 National Dissemination Center for Children and Youth with Disabilities (NICHCY) .. 228 National Easter Seals Society.............................................................................................. 228 National Eldercare Locator .................................................................................................... 148 National Empowerment Center ............................................................................................ 228 National Eye Care Project ...................................................................................................... 213 National Family Caregivers Association .....................................................................214, 228 National Institute on Disability and Rehabilitation Research (NIDRR) ........................ 229 National Kidney Foundation of the Delaware Valley ...........................................................28 National Mental Health Consumer Self-Help Clearinghouse ......................................... 229 National MS Society............................................................................................................... 229 National Multiple Sclerosis Society, Delaware Chapter .....................................................28 National Organization for Rare Disorders (NORD) ........................................................... 229 National Organization on Disability ..............................................................................69, 229 National Organizations .......................................................................................................... 225 National Ovarian Cancer Coalition ....................................................................................... 214 National Rehabilitation Information Center (NARIC) ...................................................... 229 National Reverse Mortgage Lenders Association Consumer Line ................................. 128 National Spinal Cord Injury Association ............................................................................ 229 National Suicide Prevention Lifeline .....................................................................................193 Nationwide Financial Services .................................................................................................81 NCALL Research Inc. .............................................................................................................. 130 Neighborhood House, Inc. .......................................................................................82, 126, 130 Nemours Health Clinic .............................................................................................................177 289 Index continued Neuro Care/Total Care............................................................................................................. 110 Neurologic and Older Adult Physical Therapy Clinic .........................................................178 New Castle County Assessment Division ............................................................................. 84 New Castle County Department of Community Services .....................................51, 121, 131 New Castle County Minor Home Repairs Program ............................................................ 125 New Castle County Nutrition Program ..................................................................................87 New Castle County Office of Emergency Management ...................................................... 72 New Castle County Senior Services.....................................................................................146 New Castle Senior Center ............................................................................................... 87, 235 New Directions ..........................................................................................................................193 New Directions Delaware Support Group ..............................................................................30 New Horizons Adult Day Care..................................................................................................18 Newark Family Counseling Center ..........................................................................................58 Newark Housing Authority .............................................................................................. 131, 135 Newark Manor Nursing Center .............................................................................................202 Newark Senior Center ......................................................................................... 41, 87, 89, 235 Newark Senior Center - Senior Home Repair Program ......................................................121 Nurse Association .................................................................................................................... 114 Nursing Home Transition/Money Follows the Person Project ........................................ 206 Nursing Homes/Continuing Care Retirement Communities (CCRC) ...................... 194, 197 O Oak Grove Senior Center ................................................................................................. 87, 235 Ocean View CHEER Activity Center ..............................................................................89, 237 Odyssey Health Care..................................................................................................................111 Office of Insurance Commissioner .........................................................................................56 Office of the Deaf and Hard of Hearing ............................................................................... 149 Office of the Public Advocate..................................................................................................56 Office of the Public Guardian ................................................................................................ 166 Oncology Care Home Health ....................................................................................................111 Open Door (Senior Evaluation and Assistance Program) ...........................................30, 58 Organizations .......................................................................................................................... 208 Owens Manor .............................................................................................................................136 P Pace Inc. .....................................................................................................................................30 PACER Center (Parent Advisory Coalition for Educational Rights) .............................. 229 Paralyzed Veterans of America............................................................................................. 219 Paratransit Service................................................................................................................. 246 Parent Information Center of Delaware (PIC/DE) ...............................................................28 Parenting Education Training ................................................................................................ 158 Parkinson’s Disease Foundation ........................................................................................... 214 Parkview Apartments ............................................................................................................. 134 290 Parkview Nursing and Rehabilitation Center ..................................................................... 198 Partial Hospital Treatment Center ........................................................................................193 Peach Circle ............................................................................................................................... 88 Peach Circle Apartments ........................................................................................................136 Peach Tree Acres .......................................................................................................................38 Pelican Cove Long Neck CHEER Center ................................................................................43 Peninsula Home Care................................................................................................................117 Pennsylvania Rehabilitation Hospitals ................................................................................ 186 People’s Place .....................................................................................................................30, 58 People’s Settlement Association ....................................................................................30, 126 People’s Settlement Association Senior Center ........................................................ 86, 234 Personal Emergency Response Systems (PERS) .............................................................. 100 Personal Ponies ....................................................................................................................... 218 Phillips Lifeline .......................................................................................................................... 101 Phoenix Behaviorial Health of Dover ...............................................................................31, 58 Pinnacle Rehabilitation and Health Care ........................................................................... 202 Planned Parenthood .................................................................................................................174 Point Construction .....................................................................................................................15 Poison Control Center ..............................................................................................................178 Poison Information Hotline ......................................................................................................59 Police Victims Assistance Program ........................................................................................61 Practice & Procedure Center ..................................................................................................179 Practice Without Pressure Center .........................................................................................179 Pre-Admission Screening Program ...................................................................................... 215 Prescription Assistance Programs ............................................................................... 179, 180 Prestwyck Apartments........................................................................................................... 134 Project ACTION .......................................................................................................................244 Property Tax Relief .................................................................................................................. 130 Psychotherapeutic Community Services ..............................................................................58 Public Housing ......................................................................................................................... 155 Public Service Commission ......................................................................................................56 Q Quaker Hill Place...................................................................................................................... 134 Quality Insights of Delaware............................................................................................ 97, 187 Quality of Care Issues ............................................................................................................. 187 Queen Manor Apartments.......................................................................................................136 R Rape Crisis .................................................................................................................................59 Real Life Prosthetics and Orthotics ........................................................................................15 Recreational/Social Activities............................................................................................... 216 Regal Heights Health Care and Rehabilitation ................................................................. 202 Regency Healthcare and Rehabilitation Center ................................................................ 198 Register of Wills ........................................................................................................................167 Rehabilitation Society of North America (RESNA) .......................................................... 229 Rehoboth Beach Public Library ..............................................................................................43 291 Index continued Renaissance Health Care ...................................................................................................... 206 Rental Assistance ......................................................................................................................131 Rent-Assisted Housing for Elderly/Disabled .......................................................................133 Resource Guides ..................................................................................................................... 223 Resources ................................................................................................................................ 220 Respite Care ..............................................................................................................................231 Respite Care Financial Assistance Program ......................................................................232 Response Link ........................................................................................................................... 101 Retired and Senior Volunteer Program (RSVP) ................................................................ 252 Retirement Facilities ................................................................................................................139 Right at Home .............................................................................................................................111 Rockford Center ....................................................................................................................... 183 Rockland Place ...........................................................................................................................36 Rodney Court Apartments..................................................................................................... 134 Roxana CHEER Activity Center .....................................................................................89, 237 S Sacred Heart Health Center ...................................................................................................174 Sacred Heart Village ................................................................................................................135 Saints Home Health Care.................................................................................................. 111, 115 Salvation Army ..........................................................................................................................127 Salvation Army Senior Center ...................................................................................... 86, 234 SCADA (State Chapter for ADA in DE), UCP of Delaware............................................... 224 SCAT (Senior Citizen Affordable Taxi) .................................................................................247 Screening For Life, Delaware Division of Public Health ................................................... 180 Seaford Center ................................................................................................................. 38, 206 Seaford District Library ............................................................................................................43 Seaford Meadows Apartments.............................................................................................. 138 Seasons Hospice .........................................................................................................................111 Self Help for Hard of Hearing People.................................................................................. 230 Sellers Senior Center .......................................................................................................87, 236 Senior Centers ..........................................................................................................................233 Senior Community Service Employment Program .............................................................. 77 Senior Companion Program ...............................................................................................42,49 Senior Helpers ..................................................................................................................... 111, 115 Senior Partner, Inc. ................................................................................................................... 48 Senior Reflections Elwyn Delaware.........................................................................................18 Senior Rollcall Lifeline ...............................................................................................................51 Senior Services Nutrition Program ......................................................................................146 SEPTA .......................................................................................................................................247 Serenity Gardens .......................................................................................................................36 Service Corps of Retired Executives (SCORE) ..........................................................214, 254 Shadygrove II, III ...................................................................................................................... 138 292 Shipley Manor Assisted Living ................................................................................................36 Shipley Manor Health Center ............................................................................................... 202 Siegel Jewish Community Center ...........................................................................................87 Silver Lake Center .................................................................................................................. 202 Silver Lake Estates ...................................................................................................................136 Silverhill Construction ...............................................................................................................15 Sisters on a Mission ................................................................................................................ 214 Slaughter Neck CHEER Activity Center .......................................................................89, 237 SOAR (Survivors of Abuse in Recovery) ...............................................................................58 Social Security and Supplemental Income (SSI) ....................................................... 98, 238 SODAT Counseling and Evaluation Center .............................................................................31 Somerford House and Somerford Place ................................................................................37 South Coastal Library ...............................................................................................................43 South Wilmington Senior Adult Program ....................................................................86, 234 Special Needs Alert Program (SNAP) ............................................................................72, 181 Spencer Apartments................................................................................................................136 Spina Bifi da Association ........................................................................................................ 214 Sports and Athletics ............................................................................................................... 146 St. Anthony’s Senior Center .................................................................................... 41, 86, 234 St. Francis Care Center at Brackenville ..............................................................................202 St. Francis Home Health Care ..................................................................................................111 St. Francis Hospital.................................................................................................................. 183 St. Francis Skilled Nursing Facility ...................................................................................... 202 St. Patrick’s Center ......................................................................................................... 86, 234 St. Patrick’s House ...................................................................................................................139 St. Peter’s Adult Center ........................................................................................................ 234 State Board of Pharmacy ........................................................................................................181 State Council for Persons with Disabilities (SCPD) .............................................................28 State Human Relations Commission ......................................................................................119 State of Delaware 911 Emergency Information Form ..........................................................70 State Street Assisted Living ...................................................................................................37 Statewide Association of Tenants ........................................................................................ 120 Statewide Coalition for the Americans with Disabilities Act (SCADA) ............................15 Statewide Information and Referral Service ......................................................................148 Statewide Transit .................................................................................................................... 246 Steele’s Home Health Care .......................................................................................................15 Stockley Center ................................................................................................................ 38, 206 Stonegates ............................................................................................................................... 202 Stroke Support Group ............................................................................................................240 STS (Speech to speech) .......................................................................................................... 150 Substance Abuse and Mental Health Services Administration (SAMHSA) ................. 230 Sunrise Assisted Living of Wilmington ..................................................................................37 Supplemental Nutrition Assistance Program (SNAP) ............................................... 90, 153 Support Groups ........................................................................................................................239 Supporting KIDDS ......................................................................................................................59 Supportive Care Services........................................................................................................48 Sussex County ATRC................................................................................................................172 293 Index continued Sussex County Community Development and Housing............................................ 122, 124 Sussex County Counseling Services ................................................................................31, 59 Sussex County Emergency Operations Center ....................................................................72 Sussex County Senior Services, Inc. ................................................................................50, 51 Sussex County Treasury Division .......................................................................................... 84 T TAPA Homes ...............................................................................................................................16 Tax Information ..........................................................................................................................83 Technology/Assistive Devices ................................................................................................241 Telephone Reassurance Program ...........................................................................................50 Telephone Service Discounts ...................................................................................................81 Tel-Med Information ................................................................................................................. 181 Temporary Assistance for Needy Families (TANF) ............................................................ 152 Terry Apartments .....................................................................................................................135 The Lighthouse, Inc. ................................................................................................................214 Thomas J. Herlihy Jr. ...............................................................................................................133 Thresholds Inc. ............................................................................................................................31 Through the Looking Glass ................................................................................................... 230 Total Access and Mobility ..........................................................................................................16 Trace Research and Development Center .......................................................................... 230 Transplant patient/donor resources ......................................................................................178 Transportation ......................................................................................................................... 244 Triad File of Life Kit ................................................................................................................. 102 Tull Ramey Ltd. ............................................................................................................................16 U U.S. Department of Homeland Security ................................................................................69 U.S.D.A. Rural Development ...................................................................................................124 UNI-CITY - Newark Area.........................................................................................................247 United Cerebral Palsy of Delaware............................................... 15, 28, 214, 218, 230, 232 United Spinal Association ..................................................................................................... 230 Universal Design Builders in Delaware...................................................................................16 University of Delaware........................................................................................................ 31, 67 University of Delaware Cooperative Extension Service .....................................................66 Veteran Services Organizations ........................................................................................... 219 Veterans Administration ..........................................................................................................98 Veterans Administration Medical Center ............................................................................ 183 Veterans Affairs ....................................................................................................................... 182 Veterans of Foreign Wars ....................................................................................................... 219 Vial of Life Kit ........................................................................................................................... 102 Victims’ Compensation Assistance Program .......................................................................63 294 Vietnam Vets ............................................................................................................................ 219 Villas at Milford Crossing ........................................................................................................136 Villas I and II ............................................................................................................................. 138 Vinings at Christiana (The) .....................................................................................................136 VIP’s (Visually Impaired Persons) Support Group ............................................................ 240 Virginia Crest........................................................................................................................... 138 Vitas Hospice ..............................................................................................................................117 Vitas Innovative Hospice ..........................................................................................................112 Volunteer Resource Center ................................................................................................... 254 Volunteerism ............................................................................................................................249 VSA Arts of Delaware ............................................................................................................. 218 W WCCNPAC ..................................................................................................................................126 Web Sites................................................................................................................................. 256 Well Spouse Association ........................................................................................................ 214 Wellness Community ......................................................................................................214, 240 Wells Fargo Mortgage Company............................................................................................ 130 Wellspring Farm, Bellevue State Park .................................................................................. 218 West Center City Adult Center ...................................................................................... 86, 234 West Side Health Services......................................................................................................175 West St. Manor and Annex ......................................................................................................136 Westminister Village Health Center ....................................................................................202 Westminster Village .................................................................................................................. 37 Weston Adult Day Care..............................................................................................................18 Wheelchair Getaways ............................................................................................................. 245 Wheelers .................................................................................................................................. 245 Widener University ....................................................................................................................67 Williamsburg Manor ................................................................................................................. 138 Wilmington Hospital ........................................................................................................ 183, 193 Wilmington Hospital Dental Clinic .........................................................................................175 Wilmington Hospital Health Dept. .........................................................................................175 Wilmington Housing Authority (WHA) Facilities ..................................................86, 131, 133 Wilmington Senior Center .................................................................................. 41, 77, 86, 235 Wilmington Vet Center ............................................................................................................ 212 Wilmington Veterans’ Outreach Center ............................................................................... 182 Windsor Apartments................................................................................................................135 Windsor Place .............................................................................................................................37 Women Veterans Health Center ............................................................................................ 182 Women’s Resource Center ........................................................................................................41 Woodlea Apartments ...............................................................................................................136 Woodlea Elderly Apartments.................................................................................................. 88 World Institute on Disability ................................................................................................. 230 WSFS Bank ............................................................................................................................... 130 Y Yes You Can .............................................................................................................................. 219 YMCA ...........................................................................................................................................31 Your Own Home LLC .................................................................................................................112 295 Index of Advertisers AARP ..................................................................................................................21 Absolute Home Health .................................................................................102 Addus Healthcare .........................................................................................106 American Mobility........................................................................................300 Aston Home Health ......................................................................................104 Bayada Nurses ..............................................................................................103 Bayhealth Medical Center ...........................................................................184 Beebe Medical Center ..................................................................................185 BlueCross BlueShield of Delaware ............................................................ 173 Brandywine Senior Living .......................................................................... 207 Cadbury at Lewes ........................................................................................205 Cadia Rehabilitation .........................................................................................6 CARE Delaware ..............................................................................39, 147, 232 Choices for Seniors ....................................................................................... 115 Christiana Care Evergreen Center ................................................................19 Christiana Care Visiting Nurse Association ............................................105 Christiana Care Wound Care Center ......................................................... 170 City Fare .......................................................................................................... 85 Comfort Keepers ...........................................................................................108 Compassionate Care Hospice .....................................................................109 Compassionate Home Care.......................................................................... 113 Decisions 4 Life ............................................................................................. 45 Delaware Aging Network .....................................................................142, 143 Delaware Health Care Facilities Association ...............................................4 Delaware Hospice ......................................................................................... 107 Delaware Money Management Program ..........................................80, 255 Delaware Partners of Senior Medicare Patrol ...................53, 60, 189, 251 Delaware State Housing Authority ............................................................. 119 Developmental Disabilities Council ............................................................ 25 Easter Seals .................................................................................................... 171 Eden Rock ....................................................................................................... 34 ELDERinfo ....................................................................................................... 191 Elwyn Delaware................................................................................................17 Five Star Senior Living ..................................................................Back Cover 296 Foster Grandparent Program ...............................................................73, 249 Fox Rehabilitation ...............................................................Inside Back Cover Franciscan Care Center at Brackenville ..................................................203 Generations Home Care ................................................... Inside Front Cover Genesis Health Care Short Stay Care.......................................................199 Genesis Health Care Assisted Living ......................................................... 38 Gilpin Hall ....................................................................................................... 197 Green Diamond Builders .................................................................................12 Griswold Special Care ................................................................................... 99 Home Instead Senior Care ........................................................................... 101 IKOR ................................................................................................................. 46 Independence Prosthetics-Orthotics ....................................................... 239 Ingleside Homes ..............................................................................................35 JEVS Supports for Independence .............................................................. 117 Jewish Family Services Care Management Services..............................47 Lawall Prosthetics & Orthotics ................................................................... 171 Long Term Care Ombudsman Program ..........................163, 168, 195, 253 Lutheran Senior Services.............................................................................118 Medical Supply ...............................................................................................114 Modern Maturity Center .............................................................................233 Molter Associates..........................................................................................110 Nanticoke Health Services..........................................................................186 Odyssey Health Care of Wilmington ............................................................ 111 Pinnacle Rehabilitation & Health Center .................................................182 Peninsula United Methodist Homes ..........................................................201 Quality Insights of Delaware....................................................................... 187 Real Life Prosthetics .....................................................................................174 Rehabilitation Consultants ......................................................................... 172 Respite Services ........................................................................................... 231 Response Link ...............................................................................................100 Rockland Place ................................................................................................33 Screening for Life Cancer Program ........................................................... 175 Senior Community Services Employment Program ..........................76, 93 Spicer-Mullikin Funeral Homes & Crematory ........................................... 52 State Street Assisted Living ........................................................................37 Vitas Innovative Hospice .............................................................................. 112 Windsor Place ..................................................................................................36 WSFS Bank .............................................................................................129, 169 297 Guide To Services for Older Delawareans and Persons with Disabilities 2010-2011 Edition Guide to Services for Older Delawareans and Persons with Disabilities, the most complete directory of statewide services for older citizens and persons with disabilities, is published by: Delaware Health and Social Services Division of Services for Aging and Adults With Physical Disabilities 1901 N. DuPont Highway New Castle, Delaware 19720 Telephone: (800) 223-9074 Please contact (302) 255-9390 with revisions and advertising inquiries. Advertising appearing in this publication cannot be construed as being an endorsement by the state of Delaware, the DHSS Division of Services for Aging and Adults With Physical Disabilities, or its employees. Advertisers assume liability for content of advertisements and assume responsibility for any claims that may arise from their advertising. STATEMENT OF POLICY Pursuant to Title VI of the Federal Civil Rights Act of 1964, the Division of Services for Aging and Adults with Physical Disabilities is prohibited from discrimination because of race, religion, sex, age, national origin, or physical disability against any applicant for services. This publication is available in electronic format from the Bureau of Archives and Records, Hall of Records, P.O. Box 1401, Dover, Delaware 19903. 298 299 300