Where can I get help if I don't understand my doctor's bills or health insurance statements?

If you are a Medicare beneficiary, you can get help by contacting ElderInfo at 1-800-336-9500.

ElderInfo is a program operated by the Delaware Insurance Department to assist Medicare beneficiaries with questions related to Medicare, Medicaid, Medicare supplement insurance, long term care insurance, and other types of health insurance. There is no charge for this service and all information is kept confidential.

If you are a Medicare beneficiary and you suspect Medicare fraud, you should first call your health care provider or Medicare insurance company for an explanation or clarification of unusual or questionable charges. The charge may be a billing error and easily corrected.

If you continue to have questions or concerns after calling your health care provider or Medicare insurance company, contact the Delaware Senior Medicare Patrol Program. The Delaware Senior Medicare Patrol Program is operated by the Division of Services for Aging and Adults with Physical Disabilities. There is no charge for this service and all information is kept confidential.

For more information, visit of the Delaware Senior Medicare Patrol Program page in the Services section of this web site. In addition, the Publications section of this site has a number of helpful publications related to Medicare fraud.