SNAP - SPECIAL NEEDS ALERT PROGRAM
Special Needs Alert Program (SNAP) Coordinator
Office of EMS
Blue Hen Corporate Center
655 Bay Road, Suite 4H
Dover, DE  19901
Voice (302) 744-5400
Fax (302) 744-5429
SNAP materials in English and Spanish:  http://www.familyvoices.org/st/DE.htm

What is SNAP? 
WHAT: SNAP identifies children with special health care needs in the community.
 
Prepare Before a 911 Call 
WHO: SNAP lets families meet with Emergency Medical Service (EMS) staff in the 
family’s home before they have to make a 911 call. This includes ambulance 
drivers, paramedics and other professionals.
 
Who May Enroll? 
No family will be excluded if they feel they would benefit from SNAP. Families 
can enroll in the SNAP program at anytime. Any child with special emergency 
care needs may enroll. This includes, but is not limited to children with: 
tracheotomies, IV therapy, and feeding tubes. This includes premature and low 
birth weight babies. Participation is strictly on a voluntary basis. You may 
cancel enrollment at any time.
 
Why Should You Enroll Your Child? 
WHY: Together, the family and emergency medical service team will determine the 
child’s most important needs in the event of a 911 call. The SNAP program is 
free of charge! 

How to Enroll Your Child 
HOW: Call the Emergency Medical Services for Children (EMSC) Office 302-744-5415. 
Ask to enroll in the SNAP program. EMSC will contact your local emergency medical 
services and make arrangements for a non emergency home visit to meet the child 
and family.
 
Let’s look at a SNAP call to 911 
The family calls 911. 
The address is flagged in the 911 system when the call is placed from the home phone. 
All responding emergency services units are notified that this is a SNAP child. 
The emergency medical responders now can review the child’s special health information 
and be prepared for arrival to the home.

DELAWARE HEALTH AND SOCIAL SERVICES 
Division of Public Health 
Office of Emergency Medical Services
Easter Seals

This project was supported in part by grant number 1 H33 MC00112-03 from the Department of 
Health and Human Services, Health Resources and Services Administration, Maternal and Child 
Health Bureau. 

Doc. #35-05-20/07/03/27