DIVISION OF CHILD SUPPORT ENFORCEMENT  -   CUSTOMER SERVICE 

Delaware’s Division of Child Support Enforcement (DCSE) operates a statewide Automated Assistance Line (AAL) and Customer Service Unit (CSU).
The Automated Assistance Line can be accessed by touch-tone phone. It provides pre-recorded general information about DCSE services, as well as specific information about your case. The AAL is available 24 hours a day, seven days per week.  
During DCSE’s normal business hours (Monday through Friday, 8:00 am-4:30 pm) the AAL will give you the option to speak with a Child Support Specialist in the Customer Service Unit about DCSE services, or about your own specific case. 
For customers who speak Spanish, DCSE offers a Spanish version of the information contained on the AAL.  Child Support Specialists who speak Spanish are also available to answer your questions.
Payment information about your case is updated daily, Monday through Friday.
Customer Service Location:
Churchmans Corporate Center
PO Box 15012
Wilmington, DE 19850

Customer Service Availability:
Monday through Friday, 8:00 am-4:30 pm

Customer Service Phone Numbers:
New Castle County	(302) 577-7171
Kent County		(302) 739-8299
Sussex County		(302) 856-5386

Website:  www.dhss.delaware.gov/dcse

Using the Automated Assistance Line
When you call the DCSE Automated Assistance Line (AAL), you will be greeted with a menu of choices. When you hear the option you want, simply press the corresponding number on your touch-tone phone pad and the system will give   you the information you requested.  
o For English  - press  1
o For Spanish  - press  2
o Rotary phone users are instructed to stay on the line and will be transferred to a Child Support Specialist during normal business hours. 

AAL INSTRUCTIONS - Options and Information:
When you request specific information on your case, you will be asked to enter your case number on your touch-tone phone pad.  

Case # ____________________________		Case # ____________________________


PRESS 1 - for PAYMENT INFORMATION
Enter your Case Number.  Once verified, you will hear a menu containing different types of information available regarding your case, including the last payment disbursed and account balances.

PRESS 2 - for TAX INTERCEPT INFORMATION
Enter your Case Number.  Once verified, you will hear instructions on accessing case specific information regarding the State and Federal Tax Intercept Program, as well as Lottery Intercept Program.

PRESS 3 - for GENERAL INFORMATION
* Locations & Hours
* Applications
* Change of Address 
* Locating Parents
* Paternity
* Check Replacement
* New Hire Program
* Income Withholding
* License Suspension
* Passport Denial

PRESS 4 - for EMPLOYER INFORMATION
Employers will find information on Income Withholding Orders and New Hire Reporting. 

PRESS 5 - to SPEAK WITH A CHILD SUPPORT SPECIALIST
During normal business hours (Monday through Friday, 8:00 am to 4:30 pm) you will be connected with a Child Support Specialist in DCSE’s Customer Service Unit.


Tips to Help - the Division of Child Support Enforcement - Help You:  

* Keep your appointments, or call to cancel and reschedule as needed.
* When applying for services, bring...
o Child Support Orders
o Children’s Birth Certificates
o Children’s Paternity Records
o Marriage/Divorce Records
o Proof of Income
o Proof of Residence
o Support Payment Records

* Provide as much information as possible regarding the whereabouts of the Non-Custodial-Parent (NCP)…
o Home Address
o Work Location
o School Location
o Temporary Residence

* Notify DCSE in writing of all changes in address, phone, employment, custody,     or support orders.
* Follow your court order exactly.  Do not make any changes to your order outside of Family Court.  Attend all Family Court proceedings.
* Keep records of all support payments.
* If you receive support payments directly, forward them to DCSE for processing and accounting.
* Remember that gifts to a child do not count as support payments. 

Paternity Establishment
When the relationship between parents ends,   regardless of how long the relationship lasted, both parents continue to have a legal and financial responsibility to their child(ren).
The Division of Child Support Enforcement can help to determine, with certainty, the identity of a child’s parents.  Paternity Establishment (identifying a child’s father) is the foundation for establishing a Child Support Order.
DCSE can help you establish the paternity of your child by providing information and assistance with the following services:
o Genetic Testing
o Voluntary Acknowledgement of Paternity  (VAP) Program
You can obtain detailed information regarding either of these programs by speaking with a Child Support Specialist.